Published by AT&T Services, Inc.

Report an issue with AT&T AllAccess.
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Why should I report an Issue with AT&T AllAccess?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of AT&T Services, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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AT&T AllAccess Customer Insights

1. Widget no longer works or shows data usage; just keeps showing "MAG Error 5010" or "App not activated." Trying to activate it fails every time.

2. This is the third app AT&T has disabled the ability to track your data usage; they don't want customers seeing how much data they are using to avoid extra fees.Good tool for monitoring data usage.

3. Super disappointed in att.Samsung Galaxy S8: App had one good use: the ability to see your mobile data usage with the home screen widget.

4. But I get it, I need a new tablet!Since December update, the ability to use Samsung Galaxy Tab E as mobile hotspot stopped working.

5. Constantly gives data plan not found and network error preventing mobile hotspot usage.

6. I'm using auto bill pay and was expecting just a reminder, maybe a week in advance, then another the day before so I could be sure of having enough money in the right account, but it's just too much of a nuisance.Horrible every time I go to use it or even try to use it I get Error 611 bull**** .

7. You have to open it and force it to refresh every single time if you want to see your data usage.

8. Then they give you BS about your internet usage so you wait till your data starts over AND it still does not work.

9. The widget never has the data plan link to it, and neither does the main app.

10. Still a hassle though.would be great if I didn't get dozens of notifications every day that my bill is ready and I could actually use the mobile hotspot.

11. After restoring my tablet the personal hotspot worked again and is still working.

Steps to Troubleshoot & Fix AT&T AllAccess Issues

1. Fix AT&T AllAccess Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart AT&T AllAccess: Restarting the app will resolve most errors.
  2. Update the AT&T AllAccess App. Here is how:
    1. On Android goto PlayStore » Search for "AT&T AllAccess" » Open AT&T AllAccess » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AT&T AllAccess » click "UPDATE".
  3. Clear AT&T AllAccess app cache: Clearing cached data will force your app to retrieve the latest data directly from AT&T AllAccess servers.
    1. On Android, goto Settings » Apps » Select "AT&T AllAccess" » click Storage » click "Clear Cache".
  4. Check AT&T AllAccess app permissions. If any of these permissions required to use your device's features are disenabled, AT&T AllAccess might not work.
  5. Uninstall and reinstall AT&T AllAccess. If nothing else has worked, completely uninstall AT&T AllAccess then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing AT&T AllAccess not working


2. Fix AT&T AllAccess Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make AT&T AllAccess be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to AT&T AllAccess not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, AT&T AllAccess may not be able to connect to the Internet when running in the background.

Reported Issues