Published by Kiwi.com on Mar 4, 2024

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Why should I report an Issue with Kiwi.com - Book Cheap Flights?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Kiwi.com to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Kiwi.com - Book Cheap Flights

1. Use our travel hacks to get the best flight deals. ✔ Throwaway ticketing – book a cheaper round-trip ticket instead of a more expensive one-way fare. ✔ Itineraries with self-transfer – combine separate flights for a lower price compared to carrier connections, or find itineraries with different modes of transport operated by carriers that don’t usually cooperate. ✔ Hidden cities and secret escapes – book cheap flights with a layover in your intended destination instead of overpaying for direct plane tickets. ✔ View your itinerary, change details and add extras to your flight booking. ✔ Get instant alerts about the cheapest travel deals.

2. Book flights with one click and enjoy your next trip! Kiwi. com’s flight search, powered by our Kiwi-Code, gives you the flight tickets prices airlines won’t advertise. ✔ Find the lowest prices for trains, buses and plane tickets. ✔ Use Deals to get tailored recommendations for cheap flights to popular destinations. ✔ Set price alerts for a selected route so you don’t miss out on flight tickets at the lowest prices.

3. Tired of cross-checking websites, dates, google flights and destinations when planning a trip? With Kiwi. com you can book cheap flights and find great travel deals for connecting flights, buses and trains to wherever you want to go.

4. One of the most reliable travel apps, we'll make sure you'll get the best cheap flights options.

5. Download our flight scanner app now and get low-cost tickets for your next journey.

6. For questions and feedback, don’t hesitate to contact us directly at support@kiwi. com.

7. If you have any issues or questions about your booking, we’ve got your back.

8. Go to our Help & Support articles to find answers to frequently asked questions, get assistance quickly with our chatbot, or reach out to our team directly.

Kiwi.com Customer Insights

1. It was easy to book the trip and for them to take your money but if you have any issues you will not receive any help! I called their only contact number for the United States which was an automated line that would not allow me to speak to anyone because it said my booking number did not exist! No other contact info!!!the worst app for traveling and tickets! it offers to find the cheapest flights but they sacrifice everything else.

2. I hope these guys enjoy my money.My main goto app for flexible date and continent to continent flexible travel.. One glitch I found is that if you are searching for higher classes, it will still show economy prices unless you click each city individually.. Would be great if they offered a forced routing option like matrix ita.

3. It will tell me the price of a flight is, for example, $150 round trip, but when I click "book flight", it gives me a pop-up saying the price of the flight has changed and is actually like $220.

4. I wasn't even booked for the first flight, forcing me to pay for a new ticket after already having paid kiwi.

5. It does this constantly, and no amount of refreshing will cause it to display the correct prices while searching.Terrible, I found the kiwi app and first thought that it would be pretty amazing.

6. dditionally, it turned out that you have to cancel ALL the flights or won't get any refund at all! +Added later: kiwi appreview team contacted me after this review.

7. The flights might be a little cheaper, but all those savings will go up in smoke if there's ever one small problem with the airline.Update- they'll respond as seen here, but the reps don't reply or change anything.

8. Only use it for research and book the flights directly with the carriers or another, more reputable, travel service.

9. Book all passengers and legs of travel as separate bookings or you may lose a lot of money for one change.

10. My gut sense is the deals aren't as good as they used to be.The search parameters they provide are very useful, so I like how easy it is to find flights that work for you.

11. For example: change to Personal Info: $35 Checked bag: $150 or more (not possible to see the fee until inputting all your personal info) To add a bag, it can be cheaper to simply rebook with a different airline/service.

Steps to Troubleshoot & Fix Kiwi.com Issues

1. Fix Kiwi.com Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Kiwi.com: Restarting the app will resolve most errors.
  2. Update the Kiwi.com App. Here is how:
    1. On Android goto PlayStore » Search for "Kiwi.com" » Open Kiwi.com - Book Cheap Flights » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Kiwi.com » click "UPDATE".
  3. Clear Kiwi.com - Book Cheap Flights app cache: Clearing cached data will force your app to retrieve the latest data directly from Kiwi.com servers.
    1. On Android, goto Settings » Apps » Select "Kiwi.com - Book Cheap Flights" » click Storage » click "Clear Cache".
  4. Check Kiwi.com app permissions. If any of these permissions required to use your device's features are disenabled, Kiwi.com might not work.
  5. Uninstall and reinstall Kiwi.com. If nothing else has worked, completely uninstall Kiwi.com then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Kiwi.com not working


2. Fix Kiwi.com Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Kiwi.com be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Kiwi.com not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Kiwi.com may not be able to connect to the Internet when running in the background.

Reported Issues