Published by St John Ambulance

Report an issue with St John Ambulance First Aid.
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Why should I report an Issue with St John Ambulance First Aid?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of St John Ambulance to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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St John Ambulance First Aid Customer Insights

1. Loses one star for not providing all TIA / stroke symptoms- need to add severe, sudden headache; unusual dizziness & disorientation; sudden onset lethargy which is out of character (those were my initial symptoms which were sadly not diagnosed and I was left untreated...)Everyone should download this app! Extremely useful, this app can really save lives and is full of very useful and important information.

2. I have actually downloaded through the Google play store with no problem what so ever.Very easy to use when a friend had a seizure, but no info found to cover unconscious person who wouldn't wake up one morning.

3. I keep it on my phone's welcome screen just in case I ever need to use.Gives me 100% confidence to deal with any potential emergency.

4. The home page lists all types of medical emergency, and by clicking on one of them you get guidance on what to do as a first aider.

5. Also if you are a First Aider it's a great way to keep your skills up to date.Dreadful advice re CPR.

6. Called em svces but unsure what else to do.There's a white logo box right in the middle of the screen! What's going on there? It covers anything that's below it, and it never disappears.

7. May as well stuff a sock down the patient's throat, as drop rags or clothing over the airway.

8. No point in regaining cardiac output if the patient is brain dead.

9. Very straightforward - just what you need in any emergency.

10. When you tap Next (page) the new page is scrolled to the bottom instead of starting at the top.

11. Kudos.Tried downloading this app but it just kept telling me to sign in and the app would be installed shortly which I'm still waiting.

Steps to Troubleshoot & Fix St John Ambulance First Aid Issues

1. Fix St John Ambulance First Aid Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart St John Ambulance First Aid: Restarting the app will resolve most errors.
  2. Update the St John Ambulance First Aid App. Here is how:
    1. On Android goto PlayStore » Search for "St John Ambulance First Aid" » Open St John Ambulance First Aid » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for St John Ambulance First Aid » click "UPDATE".
  3. Clear St John Ambulance First Aid app cache: Clearing cached data will force your app to retrieve the latest data directly from St John Ambulance First Aid servers.
    1. On Android, goto Settings » Apps » Select "St John Ambulance First Aid" » click Storage » click "Clear Cache".
  4. Check St John Ambulance First Aid app permissions. If any of these permissions required to use your device's features are disenabled, St John Ambulance First Aid might not work.
  5. Uninstall and reinstall St John Ambulance First Aid. If nothing else has worked, completely uninstall St John Ambulance First Aid then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing St John Ambulance First Aid not working


2. Fix St John Ambulance First Aid Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make St John Ambulance First Aid be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to St John Ambulance First Aid not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, St John Ambulance First Aid may not be able to connect to the Internet when running in the background.

Reported Issues