Contact Mitel Connect (Formerly ShoreT Customer Service

Why should I report an Issue with Mitel Connect (Formerly ShoreT?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ShoreTel to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Voice quality is subject to Wi-Fi or 3G/4G/LTE signal quality and available bandwidth. • This application requires connectivity to a Mitel Connect Mobility Router and will not operate without this component.

2. Please contact your business ‘IT department if you are unsure if your company has deployed the Mitel Connect Mobility solution. • This application is intended only for enterprise calling.

3. Bring your desk phone with you wherever you go with the Mitel Connect mobile app.

4. Mitel is not liable for any charges, fees or liability imposed by your mobile carrier for the use of this service.

5. Easily access your enterprise contacts, join conferences with one click, and manage your calls and voicemails - all powered by our new user-friendly design.

6. Note: This app is for Mitel Connect, Mitel 14. 2 and ShoreTel Sky customers only.

7. As such, emergency calls (e. g. 911) will be routed over the cellular radio when available and not over WiFi. •By downloading and using this application you hereby agree to the terms in the accompanying End User License Agreement (EULA).

1. It routes phone numbers incorrectly (will route a call via my personal cell phone to my businesses HQ rather than the intended caller within the app), will crash while dialing numbers (which the only fix I have found is to uninstall and reinstall the app), will stay on the "connecting" page for several minutes (of which I need to force close and reopen the app and pray it works).

2. Absolute horse manure.You can choose to make calls on it over just wifi or via cellular data which is nice as a work phone app and for me it does make calls, but I have experienced a lot more instances of the call disconnecting.

3. Voicemails don't show up, and it takes too long to display the off-hook button when it rings, so you miss calls, and call history from other devices doesn't show up.

4. While on a native cellular call, the Mitel app will ring full blast in your ear and if you answer the call, you'll have both parties from both voice apps in your ear.

5. I haven't run into too much crashing or freezing, but it's ridiculous that in order to send a text or call to a new person, you must start it in connect, then it continues in the 'teamwork' app...and most importantly, it eats up my battery like literally no other app before.

6. Please, if you are off the clock, disable this app and "force stop/able" until you clock back in.This app interferes with the YouTube Music app preventing music from resuming after a traditional cell call.

7. Left over settings for previous phone client in Mitel Connect that don't work with this version of the mobile client.

8. Phonecalls ring to it only half the time, and this morning I went to answer a call and it WOULD NOT let me unless I signed into o365 with my synced outlook account.

9. Mitel needs to take a look at traditional voice comms apps and follow device sharing etiquette and stop stepping on the other apps on the devices.

10. I absolutely dispise this app.The app continuously runs in the background, when I'm on a personal call on my cell.

11. I work remotely, and was excited at the prospect-- until I downloaded the app, which wants permissions for my calendar, location, accessing photos/media/files on my device, and taking photos/recording video.

1. Fix Mitel Connect (Formerly ShoreT Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Mitel Connect (Formerly ShoreT: Restarting the app will resolve most errors.
2. Update the Mitel Connect (Formerly ShoreT App. Here is how:
   1. On Android goto PlayStore » Search for "Mitel Connect (Formerly ShoreT" » Open Mitel Connect (Formerly ShoreT » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mitel Connect (Formerly ShoreT » click "UPDATE".
3. Clear Mitel Connect (Formerly ShoreT app cache: Clearing cached data will force your app to retrieve the latest data directly from Mitel Connect (Formerly ShoreT servers.
   1. On Android, goto Settings » Apps » Select "Mitel Connect (Formerly ShoreT" » click Storage » click "Clear Cache".
4. Check Mitel Connect (Formerly ShoreT app permissions. If any of these permissions required to use your device's features are disenabled, Mitel Connect (Formerly ShoreT might not work.
5. Uninstall and reinstall Mitel Connect (Formerly ShoreT. If nothing else has worked, completely uninstall Mitel Connect (Formerly ShoreT then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Mitel Connect (Formerly ShoreT not working

2. Fix Mitel Connect (Formerly ShoreT Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Mitel Connect (Formerly ShoreT be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Mitel Connect (Formerly ShoreT not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Mitel Connect (Formerly ShoreT may not be able to connect to the Internet when running in the background.