Published by SAND STUDIO on Jan 31, 2024

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Why should I report an Issue with AirDroid: File & Remote Access?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of SAND STUDIO to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact AirDroid: File & Remote Access image 1 contact AirDroid: File & Remote Access image 2

AirDroid Customer Insights

1. That being said, I think I'd pass over this service and simply check out a similar app.I'm using Android Pie and Mac 10.3.5. The AirDroid connection to the remote tablet lasts 20-45 minutes before it drops for no apparent reason.

2. Finally, and I suppose this is how it makes it discourage people using this version vs., upgrading to premium, it only allows for 200MB in data connections, and this being from your client; so if you open up your pictures or videos from your client, then you are going to go through that limit quickly.

3. However, it shouldn't make you have to upgrade to the Premium Paid Version after only sending a few files or items! You should make it compatible with Free-Users, for however long it takes! Just not any Large Files, without the software upgrade! Re: I will definitely give a 5 star rating if you guys improve or at least least Lengthen the Free Trial Period!This app used to be almost perfect.

4. It simply won't send SMS texts, which is partly due to bad connection in my basement, but at the same time I often CAN send with my phone)AirDroid is a pretty good way to broadcat and control your devices remotely.

5. I cannot get the Send button to enable on the PC after I type a message and enter a phone number.

6. I cannot send SMS messages when I'm on my PC using it on a cloudy day.

7. Disappointed.Good for Android TV boxes and some non-phone devices Installing it on your smartphone, which contains important information, is an act that exposes you to risk.

8. Takes longer to DL using airdroid then rooting around for a cable, plugging it into PC an d doing it htat way.

9. Update: I figured out the number must not contain any dashes or parentheses or the send button will not enable.

10. So in short, Airdroid WILL NOT work for sending ANY TYPE of SMS messages, which is the MAIN reason i use it.

11. And I tried using it to get pictures off my phone but it's miserably time consuming.

Steps to Troubleshoot & Fix AirDroid Issues

1. Fix AirDroid Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart AirDroid: Restarting the app will resolve most errors.
  2. Update the AirDroid App. Here is how:
    1. On Android goto PlayStore » Search for "AirDroid" » Open AirDroid: File & Remote Access » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AirDroid » click "UPDATE".
  3. Clear AirDroid: File & Remote Access app cache: Clearing cached data will force your app to retrieve the latest data directly from AirDroid servers.
    1. On Android, goto Settings » Apps » Select "AirDroid: File & Remote Access" » click Storage » click "Clear Cache".
  4. Check AirDroid app permissions. If any of these permissions required to use your device's features are disenabled, AirDroid might not work.
  5. Uninstall and reinstall AirDroid. If nothing else has worked, completely uninstall AirDroid then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing AirDroid not working


2. Fix AirDroid Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make AirDroid be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to AirDroid not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, AirDroid may not be able to connect to the Internet when running in the background.

Reported Issues