Published by Safe Lagoon Software on Mar 13, 2024

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Why should I report an Issue with Safe Lagoon Parental Control?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Safe Lagoon Software to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Safe Lagoon Parental Control

1. Are your kids spending too much time on their tablet or phone? 🐙 Manage excessive screen time by setting time limits on apps you want to restrict or the entire device itself. 🐠 New apps require your approval before they can be used. 🐟 Full control and monitoring, block games but allow educational apps during school hours. 🐋 The ability to easily monitor SMS text, IMs, and social messages lets you see if your child is the victim of cyberbullying or being exposed to bad influences.

2. Parental control filters stop your kids from viewing inappropriate sites while our app lets you monitor all your children's activity, screen time, app usage, location, photos and videos by using its companion parental app.

3. The Accessibility Service is only used for supporting Safe Lagoon app functionality such as saving browsing history, website visits, instant messenger history and reporting app activity and screen content to block unwanted or malicious apps, detect attempts to uninstall the app and warn parents.

4. SafeLagoon is the only parental control app that allows you to remotely see what your child is doing on their device while it manages screen time on their tablets and smartphones.

5. Safe Lagoon lets you monitor conversations from your parental phone of SMS texts and many other DM chat messengers that kids use today.

6. Safe Lagoon collects location data to enable parents to find their child's device on a map even when the app is closed or not in use.

7. Safe Lagoon lets you simply schedule screen time and app use.

8. Safe Lagoon provides detailed location tracking information so you know where your child’s device is and where it has been.

9. Safe Lagoon's unique method for monitoring your child's IM conversations provides insight into the most popular messengers.

10. Our Screen Mirror service lets you see the activity of the screen on your child’s device.

11. Keep track of how long your child is spending on their device. Allow educational apps.

Safe Lagoon Parental Control Customer Insights

1. It also allows you to set Review of newly downloaded apps before opening, which is one of the most important steps to make your kids safe from trash, and which is a feature I didn't find in any of the competitor apps.App is great for the most part.

2. We tried it for a month, and after a week, we gave up on trying to keep the schedules working - apps would be blocked in the middle of the day, be available at night, be impossible to unlock, etc.

3. Very shady.I've used other apps but switched because Safe Lagoon gives me the flexibility to customize what I control and when and makes it easy for me to find what I want.

4. Hopefully there will be an update soon for the location tracking, doesn't locate well most of the time, as well as every single time my child turns their screen off I get a notification that "the location tracking has been deactivated".

5. I've reinstalled it several times but the feature that allows you to set time limits on apps and schedules does NOT WORK.

6. I really want to keep reccomending this but I will no longer unless these issued are fixed.I tested prbably all the available parental control apps, and this one is clearly the best one, both from the point of view of UI and features.

7. I rated it 2 stars at first because there was still NO HELP from Customer Service after five attempts!! I added the additional gallery feature at an additional cost, but it would never work.

8. Its also very limited on monitoring messaging apps, so I purchased the screen capture feature.

9. I really like being able to block the entire phone (except for using it as a phone, I believe) with the touch of a single button.

10. My child's phone has to be connected to wifi to send requests and for location.

11. Among all it's competitor's, it stuck out and had almost everything we were looking for to ensure our children are being safe on their devices where as their competitor's did not offer everything we wanted.

Steps to Troubleshoot & Fix Safe Lagoon Parental Control Issues

1. Fix Safe Lagoon Parental Control Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Safe Lagoon Parental Control: Restarting the app will resolve most errors.
  2. Update the Safe Lagoon Parental Control App. Here is how:
    1. On Android goto PlayStore » Search for "Safe Lagoon Parental Control" » Open Safe Lagoon Parental Control » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Safe Lagoon Parental Control » click "UPDATE".
  3. Clear Safe Lagoon Parental Control app cache: Clearing cached data will force your app to retrieve the latest data directly from Safe Lagoon Parental Control servers.
    1. On Android, goto Settings » Apps » Select "Safe Lagoon Parental Control" » click Storage » click "Clear Cache".
  4. Check Safe Lagoon Parental Control app permissions. If any of these permissions required to use your device's features are disenabled, Safe Lagoon Parental Control might not work.
  5. Uninstall and reinstall Safe Lagoon Parental Control. If nothing else has worked, completely uninstall Safe Lagoon Parental Control then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Safe Lagoon Parental Control not working


2. Fix Safe Lagoon Parental Control Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Safe Lagoon Parental Control be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Safe Lagoon Parental Control not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Safe Lagoon Parental Control may not be able to connect to the Internet when running in the background.

Reported Issues

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