Published by Bank AlJazira (BAJ) on Feb 21, 2024

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Why should I report an Issue with AlJazira SMART?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Bank AlJazira (BAJ) to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About AlJazira SMART

1. All new revamped mobile banking application with new interface and features to provide our customers the convenience to bank from their smart devices. • Please contact the call center to submit a request, the account deletion process takes around 1-2 business days to be fully completed. • AlJazira SMART might use your contact list information so you can make quick transfers by selecting a contact from your phone contact list. • AlJazira SMART might access your photo gallery so you can easily upload required documents when applying for a new banking product.

AlJazira SMART Customer Insights

1. Thanks.Good and batter than others app for transfer..but problem my it's i can't add new beneficiary coming on page 2 option direct bank aaded not going up ii problem my smart application please solve problem it was know do that's??After updating the app I am facing issue I am not able to send international amount kindly Solve the Problem almost last 15 day the same issue.

2. Good rate for international transfer.Before this update app working perfactly and After This Update App is not working i can open the app only Showing Aljazeera even wait 5 mintus every time Please fix this problemIm so disappointed why always theirs an issue for sending a money or depositting a money.

3. Can you give some advice how can I use the app again using my new card?!It was good to transfer money using this app, but after the update can't use type RIA money transfer option.

4. Please fix your services especially on online apps for sending.Good but very slow while add beneficiary.

5. Kindly solve this issue.

6. Did not recieve money even it already confirmed i deposit the money on the ATM.

7. Like pending, wrong bank account even i check how may times before i send it.

8. This is very fast and reliable platform until my card was blocked due for some reasons.

9. They gave me new card by then I can't open the app.

10. Easy to use and big benifir of Fawry application also can be used.

11. I am not able to see my beneficiarysGood and Nice app.

Steps to Troubleshoot & Fix AlJazira SMART Issues

1. Fix AlJazira SMART Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart AlJazira SMART: Restarting the app will resolve most errors.
  2. Update the AlJazira SMART App. Here is how:
    1. On Android goto PlayStore » Search for "AlJazira SMART" » Open AlJazira SMART » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AlJazira SMART » click "UPDATE".
  3. Clear AlJazira SMART app cache: Clearing cached data will force your app to retrieve the latest data directly from AlJazira SMART servers.
    1. On Android, goto Settings » Apps » Select "AlJazira SMART" » click Storage » click "Clear Cache".
  4. Check AlJazira SMART app permissions. If any of these permissions required to use your device's features are disenabled, AlJazira SMART might not work.
  5. Uninstall and reinstall AlJazira SMART. If nothing else has worked, completely uninstall AlJazira SMART then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing AlJazira SMART not working


2. Fix AlJazira SMART Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make AlJazira SMART be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to AlJazira SMART not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, AlJazira SMART may not be able to connect to the Internet when running in the background.

Reported Issues