Published by RNC Network
Updated: Oct 26, 2021

Report an issue with MAGIC VIEWER.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with MAGIC VIEWER?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of RNC Network to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

MAGIC VIEWER Features and Description

The MAGIC VIEWER application allows you to monitor your cameras online. It is easily to use and designed to make your surveillance solution to be simplified. Users can access playback and directly save files to the phone to export to others. The application has different customized settings for every customer and allows users to remove and add features based on their needs. Function - Live Channels – 1 / 4 / 9 / 16 / 25 / 36 display mode - Scroll Live View – Press the channel view again and it will transition to scroll view. - Gallery Mode – Users can save and store files directly into the phone and be able to export to others. - Snapshot - PTZ Control - Device List Management – Add / Delete / Edit / Built in QR Code - Instant P2P Connection - Live View / Playback – Scroll View Compatible - Add / Remove Settings and Features

contact MAGIC VIEWER image 2   contact MAGIC VIEWER image 2

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I can’t view live cameras on my app

    — by Lucas staubitz 1 week ago

  • Having trouble resetting password

    — by Leah 2 weeks ago

  • we are low voltage smart home integrators, and a client recently inquired about magic-viewer. We are looking for a list of compatible surveillance camera systems and devices.

    — by RIVAS TECHGROUP 2 weeks ago

  • Hello my iPhone showing me p2p error can not see my camera in my phone

    — by Sunil rogoobeer 4 weeks ago

  • I have problems i can't see it on my phone

    — by Noe Abarca 1 month ago

  • How to change my password and ip address in my account

    — by Vi Canfield 1 month ago

  • Re installed magic viewer on my iPad. Not getting pictures. Have on my iPhone working fine on phone

    — by Catherine Thompson 1 month ago


    — by HUMBERTO 1 month ago

  • Log in issues and I want to change my password

    — by Algenis Veras 1 month ago

  • Hi my name is Ramla, I have been using magic viewer for over 2 years now for surveillance through a computer + TV device and through our phone. For over two weeks now hour surveillance on the TV and our phone is not working. I keep seeing the “Error P2P Device Not Connected!” message. I have tried everything but restarting and starting again and checking if all cords are plugged in and I need your help. Feel free to contact me at 267-474-1318 and reach me at [email protected] Thank you for your time and consideration!
    Best regards,

    — by Ramla Abdullahi 1 month ago

  • We just purchased a store with your equipment installed and we are not able to view our playback. Can someone please help me? 425-420-0608

    — by Crystal Norris 2 months ago

  • Forgot password.

    — by Jason MEDINA 2 months ago

  • App is always crashing or reloading. Can't stay on a connection. Playbacks are so slow.

    — by Lorene sasson 2 months ago

  • Can not access my out camera on my apple cell phone but can on my computer

    — by connie Wesson 2 months ago

  • 매직뷰어 앱(안드로이드)이 접속 시 아이디와 비밀번호를 묻는 창이 나오는 데 비밀번호를 설정 안해서 아이디만 입력하면 앱 실행이 중지됨

    — by andykim 2 months ago

  • Using the App: Cameras only work when I am connected to wifi at the camera location. Once wifi is turned off, or I leave the site app reads "Error: IP or Port Invalid!!" How do I fix this??

    — by Eric Peterson 2 months ago

  • My system blocked me from logging in to the manager and admin log in section. system does not accept my passwords. I need to reset my password so I can log in to search or set up if needed

    — by Ehsan Shakibaie 2 months ago

  • Please call ASAP!

    — by Garry martin 3 months ago

  • I am having trouble establishing the p2p connection.

    — by Robert O'Donnell 4 months ago

  • I am using Magic Viewer to view my cameras and today I see a connecting screen. Then after sitting in the app for a few mminutes it shows Error: P2P Server Connect Timeout. When I close that error I see another error saying Device Disconnected and an option for Reconnect and then after I select that it goes back to connecting and same errors again. Please Help as soon as possible, thanks

    — by Ria Kaur 4 months ago

  • App on phone will not view cam system

    — by Charles Henry Alaniz 4 months ago

  • Hello.
    I have a general question. Can I integrate a Dahua NVR to be viewed on my Magic Viewer app? If so, what configurations would I need to do?

    — by carlos vazquez 4 months ago

  • When launching to look at cameras it shuts down

    — by Ysidro pantoja 5 months ago

  • Hi, we were in the process of setting the DVR up and I accidentally pressed the lock icon. It was unlocked but when I tried to unlock it again I was sent to the login window. We tried to enter what we thought would work and nothing did. How do we login ? We’re still admin, but set up a password and dvr name, but that’s it. Please help us out if you can. Thanks.

    — by jodi bentz 5 months ago

  • I need To speak with someone urgent

    — by Cnerivera 6 months ago

  • My Phone App is not connecting to the cameras. I go to Network - Magic IP - and the status says Master Server Same Name Error. Usually I can just hit Test and apply and it fixes everything. This time it's not working. How do I fix this? Thanks!

    — by LeAnne Schwartz 7 months ago

  • App not opening

    — by Shushana Martirosyan 7 months ago

  • My mobile app disconnected from my cameras and nothing seems to work reconnecting. I've uninstalled and reinstalled your app putting in the system information and password but it does not work.

    — by Jonathan Clyman 7 months ago

  • We can’t view any of the cameras on our smartphone. Please advise

    — by Ted Truong 7 months ago

  • I can’t view my cameras from my phone.

    — by Veronique Brooks 7 months ago

  • Connection to server timed out

    — by Simon Abuyounes 7 months ago

  • I have 3 different systems with 4 users and we can not view our company cameras. We need to see them. Been over 8 hours with not success.

    — by Adam Bishop 7 months ago

  • My app is down
    p2p error message

    — by Evelyn Azizian 8 months ago

  • I am unable to view our clinic camera on my app. I had gotten a new phone and the IP address is not working. I am not sure if a password was created. the previous asst. mgr is no longer with the company and did not share this information with Reg. mgr. How can I retrieve the full setting information or password to allow camera viewing. thank you

    — by Nadine Reyes 8 months ago

  • I have a Samsung ao2s phone and I have magic viewer installed, >t was working just fine until a little over 2 weeks ago now all it does is starts to load my security cameras and then just goes back to the app icon where it started, was there some kind of upgrade that eliminated android phones from using magic viewer?? I have taken my phone to my carrier and it doesn't appear that it's in my phone or cameras as a co-worker has an iPhone and it still works fine. Please any help would be appreciated

    — by Gary Gallery 9 months ago

  • I need help removing a person from access to see my home cameras? Please call me at (818)519-4822

    — by Verónica curiel 9 months ago

  • Away does not work. Attempts to contact James Taylor who installed cameras at my 1016 Houston Street, Waco, Texas 76704. Need a response ASAP Call 5127998580

    — by Linda Jann Lewis 11 months ago

  • App is not opening cameras when not on wifi. Trying to get it to open while I am on my mobile network and not in the office on the wifi.

    — by Brad 1 year ago

  • Hello , i need a new password for my mobile since I changed my internet service 2 months ago and the guy who installed the cameras is unable to help. Please I need to reset my password

    — by Violeta Mariano 1 year ago

  • Not connecting

    — by Edwin blanco 1 year ago

  • My app will not connect to the box since we had a new router box put in . I need access to my cameras 24/7 and don’t know how to get it connected again .

    — by Jacky 1 year ago

  • I have the camera system and trying to scan qr code etc. It is not working. I need help

    — by Douglas Drummond 1 year ago

  • I keep getting a while box that says close app when I try and use magic viewer

    — by Michael Lyles 1 year ago

  • I need help with connection. It was working fine and now it is not connecting. I have static ip add.

    — by James 1 year ago

  • i had to reset my phone to factory settings and after downloading the app again I can not log in or view my cameras. Please advise

    — by james white 1 year ago

  • I need help on my camera connection.

    — by Haregewyn Tena 1 year ago

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