Published by RiseGardens on Nov 22, 2023

Report an issue with Rise Gardens.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Rise Gardens?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of RiseGardens to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Rise Gardens

1. We’ve built Smart Care an AI nutrient algorithm that uses plant stage data from your app to calculate how much nutrients and water your plants need.

2. Our friendly companion app makes it easy to manage your abundant garden from guidance on when to add water and nutrients to a connection to our helpful growing community.

3. We’ve made it easy for you to care for your plants with a sensor suite. Use sensor care!

4. We make gardening easy with suggested guidance based on plant type and age so you can harvest large yields all year round.

5. Our app gives you friendly reminders to feed, water, and nourish your plants and when to harvest and pollinate.

6. Reminders to perform garden care tasks like feeding, pruning, pollinating, and harvesting!

7. Use our explore function and see ee how rise gardeners around the world are using their gardens to build themselves and the world towards a happier, healthier, more delicious future.

8. Plants, just like humans, need regular care and love.

9. Use the companion app to track all your plants and get the best guidance for successful growing.

10. Connect your Rise Garden to Alexa for a complete smart home experience.

11. Our app unlocks the power to make gardening easy for everyone.

Rise Gardens Customer Insights

1. Well...Stink. they have you start with one of the different kinds (small amount) of plants they offer and just name it something else... I don't know about anyone else but I would like to be able to place all the info (pic included) for any plant I wish and have it calculate itThis app has been an extremely helpful addition to my garden! It really takes the guess work out of gardening.

2. Could you please include an option to fast forward and reset the weekly nutrient and water reminder so we do not have to click through multiple screens just to say maintenance is complete? I understand the instructions have to be there for new users but after you've used this for a while you don't need the instructions.I am really enjoying the new version of the app.

3. The one thing I hope they implement is explaining how I can grow better with the plants I do have.Rating is for the garden not the app.

4. Super frustrating when we paid a lot for the planters.I was thinking of buying a system and so I checked out the app... Seems user friendly and easy to use.

5. Will be returning this and getting something elseHorrible design, important stuff buried in menus and submenus, no push notifications even though it has permissionsCrashes or won't load.

6. There seems to be constant updates and even an AMA that happens from time to time where team receives direct feedback on the apps features.

7. I learn about how to prune my seedlings, nutritional values of each fruit and veggie, recipe ideas, you name it.

8. easy to maintain and keep healthyGardening with Rise has been a pleasure! While there is definitely room for improvement.

9. The garden is built very cheaply and it's very poorly engineered.

10. Things are much easier to find! I also enjoy that there is a tutorial once the app is opened, which is extremely helpful for those who are not experts in tech, like myself.

11. I find using the app and garden enjoyable.

Steps to Troubleshoot & Fix Rise Gardens Issues

1. Fix Rise Gardens Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Rise Gardens: Restarting the app will resolve most errors.
  2. Update the Rise Gardens App. Here is how:
    1. On Android goto PlayStore » Search for "Rise Gardens" » Open Rise Gardens » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Rise Gardens » click "UPDATE".
  3. Clear Rise Gardens app cache: Clearing cached data will force your app to retrieve the latest data directly from Rise Gardens servers.
    1. On Android, goto Settings » Apps » Select "Rise Gardens" » click Storage » click "Clear Cache".
  4. Check Rise Gardens app permissions. If any of these permissions required to use your device's features are disenabled, Rise Gardens might not work.
  5. Uninstall and reinstall Rise Gardens. If nothing else has worked, completely uninstall Rise Gardens then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Rise Gardens not working


2. Fix Rise Gardens Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Rise Gardens be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Rise Gardens not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Rise Gardens may not be able to connect to the Internet when running in the background.

Reported Issues