Published by Turo Inc. on Nov 24, 2023

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Why should I report an Issue with Turo - Find your drive?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Turo Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Turo - Find your drive

1. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, guests can take the wheel of the perfect car for any occasion, while hosts can take the wheel of their futures by building an accessible, flexible, and scalable car sharing business from the ground up.

2. Whether it’s a truck to help on moving day, a swanky exotic for a luxurious weekend away, or a classic cruiser for a picture-perfect road trip, with thousands of vehicles listed worldwide, Turo lets you find the perfect vehicle for your next adventure.

3. Turo is the world’s largest peer-to-peer car sharing marketplace where you can book any car you want from local hosts across the US, UK, Canada, France, and Australia.

4. Turo is Carbon Neutral Certified, so you can rest easy building your businesses and satisfying your wanderlust knowing that our carbon footprint is accounted for.

5. Note: Continued use of GPS running in the background can dramatically decrease battery life.

Turo Customer Insights

1. (I was one step away from uninstalling.) Vehicle sharing with Turo seems like a neat idea, though I haven't yet found the vehicle I want to rent (to try before buying that model), the search UI needs work, and the extensive tracking attempts give me the heebie-jeebies.The app functions as intended but in need some fine-tuning.

2. I have been using it to rent vehicles to replace my vehicle after a major accident and wouldn't be able to navigate my every day life without the use of Turo and the wonderful hosts I have rented from.

3. Getting off the plane and just getting in a vehicle saves the headaches and hassles of dealing with other car rental businesses.

4. I recommend it for sure.Smooth process with Turo! Our host, Delan, dropped off the vehicle as discussed.

5. Things like clicking and dragging to select multiple photos is non-existent in the Android version but present in the iPhone version.I wasn't sure about using this app as it seems like the AirBnB for cars.

6. But I like the fact that it comes with an app that lets me contact my driver/host and let them know any updates about the car or vehicle as well as give me a chance to contact the app also.I've been using DuckDuckGo's (beta) function to defeat app tracking.

7. definitely worth booking through TuroRelatively affordable access to multiple vehicles that you wouldn't find through traditional car rental agencies.

8. my experience with the rental itself was good and the host was wonderful.

9. Since my first rental, it has been such an amazing and wonderful experience.

10. That would be fine, except the app won't let you have overlapping reservations so you have to go a day without a car before you can pick up your next rental.some of the fees are not upfront but it is definitely a slightly better option than rinsing from the big name rental companies.

11. the ease of use and real one on one personal experience made this my new go-to car rental service.

Steps to Troubleshoot & Fix Turo Issues

1. Fix Turo Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Turo: Restarting the app will resolve most errors.
  2. Update the Turo App. Here is how:
    1. On Android goto PlayStore » Search for "Turo" » Open Turo - Find your drive » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Turo » click "UPDATE".
  3. Clear Turo - Find your drive app cache: Clearing cached data will force your app to retrieve the latest data directly from Turo servers.
    1. On Android, goto Settings » Apps » Select "Turo - Find your drive" » click Storage » click "Clear Cache".
  4. Check Turo app permissions. If any of these permissions required to use your device's features are disenabled, Turo might not work.
  5. Uninstall and reinstall Turo. If nothing else has worked, completely uninstall Turo then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Turo not working


2. Fix Turo Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Turo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Turo not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Turo may not be able to connect to the Internet when running in the background.

Reported Issues