Published by Real Vision

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Why should I report an Issue with Real Vision?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Real Vision to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Real Vision

1. If you choose to purchase a Real Vision Essential subscription, payment will be applied to your iTunes account at the end of any free trial period, if offered, or upon confirmation of purchase.

2. As a member of Real Vision, you’ll get a competitive financial edge with full access to the world’s only video-on-demand channel and written research for finance and investing.

3. You will be able to effectively protect investments and grow your portfolio with exclusive insights from top financial experts. “What I love about Real Vision is the breadth and depth of the intellectual gene pool.

4. The current Real Vision Essential subscription price is $239. 99 USD per year.

5. Real Vision provides unbiased, in-depth analysis every week through our award-winning research and interviews.

6. You can join Real Vision from within the app by purchasing a 12-month subscription to Real Vision membership.

7. Video and written research are uploaded multiple times a week with topics covering all asset classes, financial markets, and global economies.

8. You can manage your subscription and cancel auto-renewal at any time using your iTunes account settings after purchase.

9. If not canceled, your account will be charged for renewal within 24-hours prior to the end of the current period.

10. Thereafter, subscriptions will automatically renew annually unless canceled at least 24 hours prior to the end of the current period.

11. Download and watch or read offline or listen to an audio podcast format for those on-the-go moments.

Real Vision Customer Insights

1. 2) Unable to play downloaded content if not connected to internet (pretty oxymoronic) 3) Turning the screen off while playing audio content pauses the reproduction.

2. Pretty sluggish experience overall.Hi there, I love your content, but there is an issue with the app: the video/audio always stop shortly after I lock my phone screen and I have to turn it on again for the audio to continue.

3. Please fix and I'll reevaluate my review.New update won't allow audio downloads to be played in the background - app won't even allow split screen or pop-up features.

4. My account is fine as I can login online without a problem and RV as a content service continues to be amazing, but the app is unusable as it just freezes at the login page no matter how often I reset/refresh/clear cache/uninstall and reinstall.

5. Why do i need to keep the screen on while listening to a dowoaded audio within the app🤮🤬 Fix it now!!!My biggest issue with the app is that trying to search for videos on it is horrible.

6. Terrible as I primarily download audio versions to play at 1.75x speed while driving - not gonna be able to get use of my membership if I am required to leave the app open at all times.

7. Smart investment advice, not so good with tech.I used to use the app all the time to watch in the morning before work, or download the audio to listen on the commute.

8. Quite annoying if you just want to put your phone to your pocket and listen, also need to constantly change display settings to not turn off screen after xyz amount of time.

9. I'm unable to playback downloaded audio unless the screen is on.

10. Please fix this problem or I might as well ask for a refund on my membership - completely useless to me in this current rendition of the app Update: nothing has changed (9/3/21)Good content.

11. I want to listen to the content on the move like I do with podcasts or Spotify - but apparently that's not possible.

Steps to Troubleshoot & Fix Real Vision Issues

1. Fix Real Vision Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Real Vision: Restarting the app will resolve most errors.
  2. Update the Real Vision App. Here is how:
    1. On Android goto PlayStore » Search for "Real Vision" » Open Real Vision » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Real Vision » click "UPDATE".
  3. Clear Real Vision app cache: Clearing cached data will force your app to retrieve the latest data directly from Real Vision servers.
    1. On Android, goto Settings » Apps » Select "Real Vision" » click Storage » click "Clear Cache".
  4. Check Real Vision app permissions. If any of these permissions required to use your device's features are disenabled, Real Vision might not work.
  5. Uninstall and reinstall Real Vision. If nothing else has worked, completely uninstall Real Vision then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Real Vision not working


2. Fix Real Vision Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Real Vision be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Real Vision not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Real Vision may not be able to connect to the Internet when running in the background.

Reported Issues