Contact Qustodio Parental Control App Customer Service

Why should I report an Issue with Qustodio Parental Control App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Qustodio LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The part that saddens me is there doesn't seem to be any customer service support and I was really hoping to go for the full paid version which included more information on phone calls and texts, but despite going through the troubleshooting on the website in the help section, I was never able to get it to work and been stuck with the free version.Not bad but could be better.

2. What's the point of having an app for monitoring if it doesn't monitor in real time or send complete information.

3. I would go back to my old app but it doesn't monitor text messages.The app mostly functions.. it's not always very accurate and misses some of the web pages visited occasionally, but it's not very frequent.

4. Customer service is a phone number, no chat option.Used this for over a year with my child's iPhone and iPod Touch.

5. I'm not able to update or change any restrictions unless my child's phone is connected to WiFi, it won't update if they are using mobile data.

6. Text support doesn't work for anything but 1:1 sms.

7. You can add numbers as emergency contacts, but it's a pain, and doesn't function correctly most of the time.

8. Lately, the app just got even more annoying to use and it's track of time became inaccurate (shows 5 min instead of hour)Okay but needs work.

9. Only shows one side of texts, and doesn't even I clue all sent texts.

10. My child is currently across the country on a school trip, Qustodio tracked them across the country, on the plane, up until they got in to their hotel room, then suddenly it said that location tracking was turned off.

11. This results in the phone being turned off if the kid runs out of time.

1. Fix Qustodio Parental Control App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Qustodio Parental Control App: Restarting the app will resolve most errors.
2. Update the Qustodio Parental Control App App. Here is how:
   1. On Android goto PlayStore » Search for "Qustodio Parental Control App" » Open Qustodio Parental Control App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Qustodio Parental Control App » click "UPDATE".
3. Clear Qustodio Parental Control App app cache: Clearing cached data will force your app to retrieve the latest data directly from Qustodio Parental Control App servers.
   1. On Android, goto Settings » Apps » Select "Qustodio Parental Control App" » click Storage » click "Clear Cache".
4. Check Qustodio Parental Control App app permissions. If any of these permissions required to use your device's features are disenabled, Qustodio Parental Control App might not work.
5. Uninstall and reinstall Qustodio Parental Control App. If nothing else has worked, completely uninstall Qustodio Parental Control App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Qustodio Parental Control App not working

2. Fix Qustodio Parental Control App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Qustodio Parental Control App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Qustodio Parental Control App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Qustodio Parental Control App may not be able to connect to the Internet when running in the background.