Published by Qapital, LLC on Jul 14, 2023

Report an issue with Qapital.
Send the customer service your feedback so they can fix your issue asap.

Email Support directly

Chat with our AppContacter AI Support

Why should I report an Issue with Qapital: Set & Forget Finances?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Qapital, LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Qapital: Set & Forget Finances image 1 contact Qapital: Set & Forget Finances image 2

About Qapital: Set & Forget Finances

1. The Qapital effect starts the moment you get paid – Payday Divvy automatically divides up your paycheck between short- and long-term goals, bills and discretionary spending (don’t worry, your money is always available to cover unforeseen expenses).

2. Smarter shared finances: Designed for the way couples manage money together today, Qapital Dream Team™ lets you save toward shared Goals and see one another’s transactions without giving up your individual accounts.

3. Smarter checking: Our FDIC-insured checking account gives you instant access to savings balances, instant free transfers from savings Goals, a Visa® debit card that works with Google Pay, direct deposit with early access to your paycheck, and bill pay.

4. That’s why Qapital puts your Goals front and center, then helps you plan your spending, saving and investing around them.

5. Smarter investing: Qapital Invest is investing for people who like the idea of investing but don’t really know where to start.

6. Your goals, our scientific approach to helping you take charge of your finances… it’s a winning combination that’s already helped more than 2 million people start their journey toward money happiness.

7. Qapital Visa® Debit Card issued by Lincoln Savings Bank, Member FDIC.

8. Qapital replaces spreadsheets with scientifically designed money tools that help you take charge of your entire financial universe.

9. Using behavioural science, we’ve developed a smarter money app that helps you reach your financial goals without changing the way you live.

10. Brokerage services provided to Qapital Invest clients by Apex Clearing Corporation, an SEC-registered broker-dealer and member FINRA/SIPC.

11. Smarter spending: Our smart money manager will help you make sense of your weekly spending habits.

Qapital Customer Insights

1. Its really cool to be at a store thinking about splurging on some stupid thing, and being able to instead easily transfer the what I would have spent into a savings goal in real time.

2. Emailed to cancel and then uninstalled the app Two years later I find out they've still been withdrawing the membership fee all this time and refuse to refund even though I clearly stopped using their service.

3. I found you can delete the the "qapital savings" which is with Wells Fargo apparently but when I select delete I just get an error or a spinning wheel that goes away with no confirmation the account is deleted.

4. The app will very clearly and easily show you the money there and you have full access to move it, withdraw, and there's options to help you put it in a savings goal.

5. The "you can't find my account" is only true if you are being intentionally lazy.I've been with Qapital for years, it's not bad in theory.

6. My only complaint is how much it tracks and how there's no way to exclude certain transactions (i.e. receiving money from someone for their half of the rent, transferring money between checking and savings accts, or paying off my credit card).

7. A few weeks ago I needed to provide a PDF of transaction activity and there was only the overall saved funds statement.After some initial issues the app is great, only problem is I wish the overdraft failsafe would be an optional feature instead of something that's forced upon you.

8. I tried to set up two savings plans but upon setting up the second savings plan, it didn't appear that I could use the same account for funding.

9. The issue lies when someone needs to access the money without a phone and your money is in savings.

10. Upon setting up my account I was given an option for a 3 tiered account subscription beginning with $3 monthly (which is what digit charged), next $6 & finally $12.

11. Maybe it's just me, but I don't think cancelling should be such a battle involving research, time, trial and error, and money loss.

Steps to Troubleshoot & Fix Qapital Issues

1. Fix Qapital Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Qapital: Restarting the app will resolve most errors.
  2. Update the Qapital App. Here is how:
    1. On Android goto PlayStore » Search for "Qapital" » Open Qapital: Set & Forget Finances » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Qapital » click "UPDATE".
  3. Clear Qapital: Set & Forget Finances app cache: Clearing cached data will force your app to retrieve the latest data directly from Qapital servers.
    1. On Android, goto Settings » Apps » Select "Qapital: Set & Forget Finances" » click Storage » click "Clear Cache".
  4. Check Qapital app permissions. If any of these permissions required to use your device's features are disenabled, Qapital might not work.
  5. Uninstall and reinstall Qapital. If nothing else has worked, completely uninstall Qapital then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Qapital not working

2. Fix Qapital Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Qapital be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Qapital not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Qapital may not be able to connect to the Internet when running in the background.

Reported Issues