Published by Portmone.com on Mar 26, 2024

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Why should I report an Issue with Portmone: utility, transfers?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Portmone.com to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Portmone: utility, transfers image 1 contact Portmone: utility, transfers image 2

About Portmone: utility, transfers

1. With Portmone, you can make payments and cash transactions on Visa and Mastercard cards in one touch — easy, fast and safe. ● payment to the budget (single tax for PE, income taxes, a single social contribution, property tax, military duty, etc. 🚎 The app also offers a Kiev public transport fare!

2. Choose any payment method and Portmone service will save your time. “Last operations” feature will allow you to keep records of transactions and save the payment history.

3. Kyiv Smart Card is always available in your smartphone and allows you to use the ground and underground transport in the city as comfortably as possible and not to queue for bus tickets or subway tokens.

4. Transfer money, recharge your mobile and pay your bills in just a few clicks with the Portmone payment system!

5. From now on, managing your accounts is available from your smartphone.

6. The security is confirmed by PCI DSS audit.

7. With Portmone your payments and transfers go to the next level!

Portmone Customer Insights

1. Thank you.Portmone no longer with any international visa card's to pay for anything and more alarming your bank DOESN'T COMMUNICATE with customer's BANK instead gives unacceptable excuse bank declined card as not set for international payments which is totally false statement! I tried using your service again Sunday 1 September 2019 which refused 3 time's! On Monday I spoke with my bank about this after confirming NO restrictions on card said Portmone in Violation of Visa/MasterCard terms which reporting!Fast.

2. Why can't I share my card details with a sender omitting other details? What if I need a unique QR-code for receiving money? I wonder if you ever tried to send the QR Code through Viber or any messenger... What a receiver gets is just a .PNG file.

3. I was excited to be able to transfer money thru my cards but quickly realized it's not meant for US users.At first glance seems good.

4. - Wow! How am I supposed to read the QR-Code as an image? Should my recipient download an alternative QR Scanner or can it be read only once you're a portmone's user? The app didn't meet my expectations.

5. I'm quite disappointed! Going to Transfer Money I'm for some reason expected to specify an amount of money I'm going to charge.

6. It's all in "cards" list, but how am I supposed to know which card is what? This makes me close the app and go back to desktop.

7. Efficient and time saving.Web version more powerful and easy understand to use, but mobile always in phone and not so bad.

8. I hoped I would be given more flexibility.... unfortunately it's a basic way to pay for utilities.Can't see here the names of my "templates" created via desktop version.

9. ThanksThis app is Only for UKRANIAN users and card owners.

10. Simple, clear and fast.Brilliant! Time saving and precisely does what it advertises.

11. I couldn't sort bills by name but that might be me as it works on my pcGood app.

Steps to Troubleshoot & Fix Portmone Issues

1. Fix Portmone Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Portmone: Restarting the app will resolve most errors.
  2. Update the Portmone App. Here is how:
    1. On Android goto PlayStore » Search for "Portmone" » Open Portmone: utility, transfers » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Portmone » click "UPDATE".
  3. Clear Portmone: utility, transfers app cache: Clearing cached data will force your app to retrieve the latest data directly from Portmone servers.
    1. On Android, goto Settings » Apps » Select "Portmone: utility, transfers" » click Storage » click "Clear Cache".
  4. Check Portmone app permissions. If any of these permissions required to use your device's features are disenabled, Portmone might not work.
  5. Uninstall and reinstall Portmone. If nothing else has worked, completely uninstall Portmone then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Portmone not working


2. Fix Portmone Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Portmone be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Portmone not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Portmone may not be able to connect to the Internet when running in the background.

Reported Issues