Published by Zervo Team on Oct 30, 2023

Report an issue with Zervo.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Zervo - AI Chat&Roleplay?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Zervo Team to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Zervo - AI Chat&Roleplay image 1 contact Zervo - AI Chat&Roleplay image 2

About Zervo - AI Chat&Roleplay

1. With this amazing anime social platform, you can join anime chat rooms and discuss different topics and participate in different Original Characters features for endless fun.

2. Are you looking for a simple and easy-to-use anonymous chat platform to make new friends from the Anime roleplay community?

3. Try Zervo - Anime Roleplay Chat Community, OC play, Anime Gacha now!

4. We are providing you unique anime chat with the opportunity to meet new people in roleplay chat.

5. As one of the best amino communities app, this anonymous chat platform offers you the best anime chat world.

6. Roleplay Theater- Adventurers can transform into their favorite characters on the anonymous chat platform.

7. Will you like to share your enthusiasm with anime lovers and enjoy quality time in a group chat?

8. Zervo is a social and interactive chat community that enables you to communicate and express yourself in a new way.

9. All you need to do is enter your name, pick a character, find a group chat room and start chatting!

10. Including RP, anime, games, IRL, fantasy, school , MHA, Fnaf, demon slayer and various other themes...

11. It can make the page extend infinitely. It could be a series .. a comic .. a anime... a catalog .. Interactive story... etc.

Zervo Customer Insights

1. A major headache to even learn, which can block any usage from actually trying to enjoy the appIt's a great app with tons of people to talk to, some can be bots but you can usually tell.

2. When I type messages it says "restart app" and deletes my message (it happens multiple times, it even happened 6 times in a row) and there's no search option for chats which is annoying.

3. I then have to install and uninstall the app several times before the app works properly.While this app does have some issues, I really enjoy the freedom of DM and building a world where I can post memes and rp with old friends and make new ones.

4. Like texts saying they haven't sent but people still getting them anyways, not being able to switch my oc, not getting notifications.. Etc.

5. There are seriously too many...Decent app but I'm having some troubles, more so a recent issue.. I can't see any images poeple use, I cant see pfps, images for worlds, posts, nothing.

6. Secondly, I'm not sure if this can be fixed but there has been someone who keeps joining almost every group and posting sexual content, which is normally not allowed.

7. I will post something and it'll post twice, and when adding to something, (like adding a new rule to the world or adding to an OC) it deletes previous info.

8. They delete their account and create another one so that they can continue to post inappropriate images.

9. Another thing, your update deleted many messages and I lost people.

10. So I uninstalled and redownloaded the app, and now I CAN'T EVEN LOG BACK IN! I love this app, I think it's great, I've made some good friends.

11. Still worth 5 stars overall despite some minor issues.I was having major bugs with the app.

Steps to Troubleshoot & Fix Zervo Issues

1. Fix Zervo Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Zervo: Restarting the app will resolve most errors.
  2. Update the Zervo App. Here is how:
    1. On Android goto PlayStore » Search for "Zervo" » Open Zervo - AI Chat&Roleplay » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Zervo » click "UPDATE".
  3. Clear Zervo - AI Chat&Roleplay app cache: Clearing cached data will force your app to retrieve the latest data directly from Zervo servers.
    1. On Android, goto Settings » Apps » Select "Zervo - AI Chat&Roleplay" » click Storage » click "Clear Cache".
  4. Check Zervo app permissions. If any of these permissions required to use your device's features are disenabled, Zervo might not work.
  5. Uninstall and reinstall Zervo. If nothing else has worked, completely uninstall Zervo then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Zervo not working


2. Fix Zervo Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Zervo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Zervo not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Zervo may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I have gotten a new email for my account but I wanted to create a brand new one for a fresh start could you please delete this account so I can make a new one?

    — by Tom 4 months ago

  • My account keeps getting signed out and I can't talk to the freinds I have made on the app. Can you please help?

    — by Tom 4 months ago

  • not able to login on zervo. not receiving any verification emial on zervo. tried clearing cache and uninstalling the app but did not help

    — by Appy 4 months ago

  • Hey Zervo Team,
    I have a huge problem with my account, so I used this E-Mail on my old account (yeezy00west@redacted) and I deleted the account because I had to create a new one. So the problem is that whenever I log in with this E-Mail (using Google Login) I get logged in into my old account, which is supposed to be deleted. I have no acces to my new account, even though I tried deleting the old one again, it keeps logging me into the

    — by Yatokami 5 months ago

  • Is zervo having a server issue? because i cant log in, sign up and cant do anything,it saya server connection time out and fail

    — by Akmalul Mukmin Sholahuddin 5 months ago

  • my account on Zervo got banned for no reason.

    — by taylor 5 months ago

  • Greetings, with all due respect to the amazing team Zervo has, I would like to report a problem or at least get an advice.
    When i re-installed the app again it said that server is on time out what to do when that happens ?

    — by Peace sign 6 months ago

  • Hello I keep getting sent to an unwanted group chat and they will not leave me alone I've tried everything I tried blocking the people that made the thing they will not leave me alone and all they keep telling me every time I tell them to stop adding me is welcome to hell and I don't know what to do anymore so I'm asking for your guys's help even though I know that you guys aren't going to do anything about it

    — by Peter Müller 6 months ago

  • pls fix the app i can see my dms now pls fix this

    — by Hatsumi 6 months ago

  • My account is saying that it's somehow reported banned. I made just too much efforts in making those OCs, like their information and description.

    Can one atleast get a warning before banning their acc? Or atleast letting them know of why their account has been banned?

    Earlier, one more account of mine was banned for some unknown reason when I have always been extra alert about my actions.

    — by Drake 6 months ago

  • I'm having a bug where it doesn't show my DMs

    — by @notkars 6 months ago

  • My account connected to the email with which I am writing to you has started to suffer serious damage and all the chats have started, I have tried to clean, delete and install the app, but the problem persists.

    — by Michele 6 months ago

  • Greetings. I have recent problems with logging in the app. I'm on it for two years, and have saved my account. I haven't been banned a single time during these two years. I uninstalled and reinstalled the app and tried logging in, but it doesn't allow me to. Please help me get rid of this issue.

    — by Koda 6 months ago

  • Hey so I'm trying to log back in but everytime I click on my email to log in it says something about a server connection error

    — by Weaver 6 months ago

  • I just wanted to log back in my account, it says server connection timeout, idc how many bugs and glitches the app had because it's still great but let me log back in that's all

    — by Aishi 6 months ago

  • So I have a main acc that I had logged out of and could never get back, the user name fore that is local gay. I was wondering if I could recover the chats from there and transfer them over to my new main acc as well as restoring all my data and chats from my new main acc, local gay 2.0

    — by Quinten 7 months ago

  • My account has been banned when i logged in back, pls help

    — by Vergil 7 months ago

  • Hiya, so my zervo wasn't loading and all my worlds I was in said there were zero members so I kept refreshing it but it stayed the same, so I deleted it and tried logging back into my account. But it said "server connecting timeout" my Internet is fine but I really want to roleplay however I can't get into my accout and I really don't want to make a new one, what do i do?

    — by Megan Hook 7 months ago

  • Hallo Ich kann mich nicht mehr mit meinem Facebook Account in Zervo einloggen. Bitte helfen sie mir das ich wieder in Zervo mit meinem Account komme.

    — by Lou 9 months ago

  • I cant log into my account on Zervo. No error message pops up the only thing that happens is that it loads and then fails to load and kicks it off. It also glitches slightly after i try to log in. Re-installed multiple times. Unsure what to do, really want to rp with my rp partner

    — by Hope 9 months ago

  • I logged out of my account and now it won't let me back into it, I tried everything and I need help getting back in

    — by Val 9 months ago

  • Can’t log in to Zervo account

    — by Erin Osterday 9 months ago

  • Hello I'm starting to get pissed because I can't get into my account and it's the same with my friends no one can get into their account we are not having any error messages all we are getting is it looks like we are getting signed in then it stops what the hell is happening.

    — by Luka 9 months ago

  • For some reason I cannot log in because there's an internal server error please get to me as soon as possible I'm really worried I won't be able to get back in and talk to friends I have

    — by Aiden 9 months ago

  • Hey so I deleted the app for a little bit cause it wasn't letting me send photos even though I have great connection to wifi (it was of my new oc I wanted to show off) and so I thought maybe if I just delete it and get it back I'll be able to do so but now it just WONT let me into the app like I press login with Google and it loads for a moment then just stops what do I do?

    — by Alexsis 9 months ago

  • I can't login after logging out please solve issue

    — by Zsdfdsfgdff 9 months ago

  • Internal server error

    — by Aiden 9 months ago

  • When I try to log into my account through this application it does not work, then I try again and it does not work

    — by wow86363 9 months ago

  • Every time i try to reset my password, I get a ‘internal server error’ and i cannot do anything about it. now it shows a ‘duplicate request’ and i can’t do anything
    please help me with my account:(

    — by Lynx 9 months ago

  • .

    — by gail 1 year ago

  • Hello I have been experiencing some issues I accidentally deleted zevro and when I downloaded it again it won't let me back into my account it keeps saying sever connecting time out and i don't know what else I've thought it was my phone and it needed an update but no it's fine I looked at the app to and it tell me that it fine I've kept deleted it and then downloaded it back so can you help me please

    — by Kaydee 1 year ago

  • I cant get into my account because it says it isnt registered when it is registered after i got signed out for no reason

    — by Eilidh Trodden 1 year ago

  • I was kicked of my friends world and when he tried to reinvite me it was saying unauthorized

    — by Rickylin storme Raghuwanan 1 year ago

  • Please unban me, i did bad things and the others but this account means to me much, i'm crying now. Just..please. I have my friends here. I'll delete the things which mean you to ban my account. I don't want to be banned :(

    — by Stormie <3 1 year ago

  • I was banned fir my account and I've been crying since then I don't know why I was banned please help.

    — by Darise Monteiro 1 year ago

  • There is some guy asking my sister bunch of questions like address age nudes

    — by Mason 2 years ago

  • I wanna delete

    — by Heyuuu 2 years ago

  • Hello, I would like to request my account to be deleted. The reason is because, I'm trying to focus on finding help for my depression and focus more on studies. I can't focus well when my online friends chatting. I hope you would be kind to accept my request.

    — by Kaguya 2 years ago

  • please look forward to my request ,
    recently while using my Zervo handle id@linhlinh there is a boy who disturb me and call me names ,bully me and try to track me down and try to Publicize my Personal Info on the internet .So,please look forward and delete my data and ip address from Zervo id@linhlinh

    — by linhlinh 2 years ago