Published by Pixelnetica on Oct 20, 2024

Report an issue with SharpScan.
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Why should I report an Issue with SharpScan: PDF OCR doc scanner?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Pixelnetica to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact SharpScan: PDF OCR doc scanner image 1 contact SharpScan: PDF OCR doc scanner image 2

SharpScan Customer Insights

1. Why it is not working in edit a screen shot picture????why???!it is not working please? Excellent!!!now it is working now, thank you sir/madam, it is very helpful to scan my screen shot paper...excellent app!!!Very efficient and accurateEasy to use.

Steps to Troubleshoot & Fix SharpScan Issues

1. Fix SharpScan Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SharpScan: Restarting the app will resolve most errors.
  2. Update the SharpScan App. Here is how:
    1. On Android goto PlayStore » Search for "SharpScan" » Open SharpScan: PDF OCR doc scanner » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SharpScan » click "UPDATE".
  3. Clear SharpScan: PDF OCR doc scanner app cache: Clearing cached data will force your app to retrieve the latest data directly from SharpScan servers.
    1. On Android, goto Settings » Apps » Select "SharpScan: PDF OCR doc scanner" » click Storage » click "Clear Cache".
  4. Check SharpScan app permissions. If any of these permissions required to use your device's features are disenabled, SharpScan might not work.
  5. Uninstall and reinstall SharpScan. If nothing else has worked, completely uninstall SharpScan then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SharpScan not working


2. Fix SharpScan Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SharpScan be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SharpScan not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SharpScan may not be able to connect to the Internet when running in the background.

Reported Issues