Published by PicsArt on Nov 1, 2024

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Why should I report an Issue with Picsart: AI Photo Video Editor?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of PicsArt to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Picsart: AI Photo Video Editor image 1 contact Picsart: AI Photo Video Editor image 2

Picsart Customer Insights

1. It's gotten very stressful and I hope to find a better app.I adore this app, it's easy to navigate, it has awesome features, having a heavy background in photography & film (including developing & photo editing) I recommend this app to anyone familiar with photo editing software of the 90s, all the way to the expert of today's new features.

2. It is sort of a photo editor, but you can do ai generated images that are fun to play with, do hand drawn art, and more! This is crazy and I really love it :) I have made several gifs, stickers, and photos with this, and they all turned out amazing :) I 100% recommend this app :) I have lived with the non payed version for about a year but then switched.

3. Other than that this app has everything you would want in a photo editing software!Picsart's customer support is absolutely atrocious.

4. I came looking for a decent healing tool, and didn't just find the best one I've used yet, but found a suite of other useful tools, all incredibly easy to use and understand.

5. The rest of the app is fine, but the filters and disappearance of the AI enhance are really disappointing.I've used Picsart for several years (probably since 2013 or 2014?).

6. I use it to draw(the Picsart Color app doesn't work on my phone because of a bug in that app's startup), and it takes forever to do what I need to do.

7. The updates after each stroke are very slow, and the undo button doesn't work half the time making me have to redo half the artwork to fix my mistake.

8. (As the same with all photo editing apps) But I have been a gold subscriber for some time.

9. I was still in the trial when I noticed that when the trial ended Picsart would charge me the yearly fee and I preferred to pay monthly.

10. They did not know how I could return to PRO.I used to use Picsart religiously, for years, and it was wonderful! However, now it has really gone downhill.

11. That said, while I don't use it, the auto AI enhance is subpar, barely making changes or actually degrading quality.This app is nearly perfect, I personally use it for YouTube thumbnails and it's done wonders.

Steps to Troubleshoot & Fix Picsart Issues

1. Fix Picsart Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Picsart: Restarting the app will resolve most errors.
  2. Update the Picsart App. Here is how:
    1. On Android goto PlayStore » Search for "Picsart" » Open Picsart: AI Photo Video Editor » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Picsart » click "UPDATE".
  3. Clear Picsart: AI Photo Video Editor app cache: Clearing cached data will force your app to retrieve the latest data directly from Picsart servers.
    1. On Android, goto Settings » Apps » Select "Picsart: AI Photo Video Editor" » click Storage » click "Clear Cache".
  4. Check Picsart app permissions. If any of these permissions required to use your device's features are disenabled, Picsart might not work.
  5. Uninstall and reinstall Picsart. If nothing else has worked, completely uninstall Picsart then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Picsart not working


2. Fix Picsart Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Picsart be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Picsart not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Picsart may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Deleve account app

    — by Marrun 1 year ago

  • Idont like your apps

    — by Merry Angel Quevedo 2 years ago

  • I got billed for a subscription I thought was canceled because none of there instructions worked to cancel it

    — by Alexa 2 years ago

  • Daughter accidentally subscribed. She canceled as soon as she did. 55 has already come out of account. Help!! Someone grabbed her phone and it went through.

    — by Chloe elbs 2 years ago

  • Bonjour
    Je souhaite annuler l abonnement picsart pris par erreur...
    Merci pour votre aide
    Cordialement

    — by Wagner 3 years ago

  • Hi, i am contacting you regarding a refund. My situation consists of subscribing to a 7 day free trial where as after the terms of the free trial ended if i had not cancelled the subscription it would renew to a weekly subscription. This is not the case i went to cancel my subscription earlier today (5 days since the trial ended) and $89 has been withdrawn from my account towards an annual subscription that i never agreed too. i am very unhappy and need the money back

    i hope you understand and can please help i truly need the money back.
    Thank you

    — by Iris 3 years ago

  • For some reason? I can’t get into certain picks out accounts tell me the passwords are incorrect or that the server is failed? I really need help could you please help me?

    — by Tim Lewis 4 years ago