Published by PicPay on Mar 21, 2024

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Why should I report an Issue with PicPay: cartão, conta e pix?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of PicPay to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact PicPay: cartão, conta e pix image 1 contact PicPay: cartão, conta e pix image 2

About PicPay: cartão, conta e pix

1. O PicPay é uma Instituição de Pagamento que está mudando o jeito como as pessoas lidam com o dinheiro. - Ter um cartão de crédito sem anuidade e com limite turbinado de até R$10 mil. - Realizar transferências para outras pessoas, sem taxas, pela sua carteira digital ou por Pix para qualquer instituição bancária. - Com a sua conta digital, seu dinheiro fica seguro e rende mais que a poupança! - Pagar contas e parcelar boletos em até 12x com cartão de crédito. - Ganhar cashback (dinheiro de volta) em diversas compras, direto no saldo da sua Conta Digital grátis. - Comprar crédito online para os seus serviços digitais favoritos, como Uber e Ifood, usando o saldo da sua Conta Digital.

2. O PicPay é mais que uma conta digital grátis, com cartão de crédito sem anuidade e Open Finance para dar um pique extra ao seu dinheiro.

3. O PicPay traz todas as facilidades que você precisa em uma única conta digital, é gratuita, tem cartão de crédito sem anuidade, cartão de débito, cashback, faz transferências, Pix, pagamento de contas e boletos parcelados.

4. Baixe agora e aproveite a sua conta digital com cartão de crédito sem anuidade, cashback e muito mais!

5. Aqui você tem uma conta completa com empréstimo, antecipação do FGTS, investimentos que rendem mais do que a poupança, cashback em todas as suas compras no PicPay Shop.

6. Antecipação de FGTS pelo PicPay: sem mensalidade, dinheiro na conta em minutos, e aprovação mesmo para negativados.

7. Com o PicPay, pagar e receber dinheiro é mais fácil do que enviar mensagens.

8. Abrir uma conta digital no PicPay é rápido, fácil e sem burocracias.

9. E além de tudo isso, tem sempre uma promoção nova para você aproveitar e ganhar dinheiro de volta.

10. Você ainda consegue parcelar boletos em até 12x e muito mais!

11. E o seu dinheiro ainda rende mais que a poupança!

PicPay Customer Insights

1. Useless, incompetent support, they keep requesting your Brazilian taxpayer number and that you update the app after you already explained you're not Brazilian and you don't have an account.Why does the password to access the application only accept numbers and up to 8 digits?The experience and usability is really good, very intuitive and easy to understand.

2. They allow/enable anyone to order cards using your e-mail address and provide no easy way to be contacted without an account (which you can't create because it was already created and you can't use because you don't know the password and you can't reset the password because it requires a code you don't have).

3. Interface is completely counter intuitive, it's easy to spend a lot of time looking for functions that should be at main screen like paying bills… Has the superb feature of sharing payments, which is (I'd say) unique to this app.

4. Sometimes it gives you an error and the payment or transfer doesn't happen instantly and you have to wait 5 minutes so you don't make the same operation twice.Everytime it updates the user face is getting more complicatedKinda bureaucratic but it works.

5. It used to be simple and practical to use, but now transactions never get through, you can't transfer from a baking account, and they always refused any credit card, for any amount, even though I provided documents and address.

6. The app is easy to use and the mastercard is accepted everywhere, and PicPay facilitated people's lives by giving them early access to their funds during the Auxilio emergencial payments.

7. Your transition to Steam cards and riot cards didn't come with PIN code.Just don't lose your time.

8. In the last time, the staff made me wait an entire day and didn't solve my issue.

9. You will never recall a PENDING transaction to a person that you know, you know why?, because the service to support you takes more time than you need.

10. I had a major problem with uploading files, so tried SAC up to 4 times and every time they sent the same automatic message.

11. You cant create a case, you can't create a account without number, you can't take the status easier.

Steps to Troubleshoot & Fix PicPay Issues

1. Fix PicPay Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart PicPay: Restarting the app will resolve most errors.
  2. Update the PicPay App. Here is how:
    1. On Android goto PlayStore » Search for "PicPay" » Open PicPay: cartão, conta e pix » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PicPay » click "UPDATE".
  3. Clear PicPay: cartão, conta e pix app cache: Clearing cached data will force your app to retrieve the latest data directly from PicPay servers.
    1. On Android, goto Settings » Apps » Select "PicPay: cartão, conta e pix" » click Storage » click "Clear Cache".
  4. Check PicPay app permissions. If any of these permissions required to use your device's features are disenabled, PicPay might not work.
  5. Uninstall and reinstall PicPay. If nothing else has worked, completely uninstall PicPay then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing PicPay not working


2. Fix PicPay Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make PicPay be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to PicPay not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, PicPay may not be able to connect to the Internet when running in the background.

Reported Issues