Published by Rijksoverheid on Oct 11, 2023

Report an issue with Reisapp.
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Why should I report an Issue with Reisapp?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Rijksoverheid to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Reisapp

1. In de app leest u de regels over het meenemen van geneesmiddelen, geld, etenswaren, drank, tabak, dieren, planten, bedragen hoger dan € 10. 000 of dure producten. - Leest u over wat u moet doen bij noodgevallen, zoals opname in het ziekenhuis, overlijden, arrestatie etc. - Kunt u aankoopbonnen in het bonnenboekje bewaren van eerder gekochte producten van grotere waarde (> € 430), die u mee op reis neemt. - Zoekt u de vertegenwoordiging (Nederlandse ambassades, consulaten-generaal, honoraire consulaten) in een land op. - automatisch een push-bericht ontvangt zodra het reisadvies voor dat land is aangepast.

2. Zo bent u altijd op de hoogte van de actuele veiligheidssituatie in het buitenland. - ook zonder internetverbinding alle reisinformatie kunt nalezen.

3. Direct bericht bij wijziging van het reisadvies van uw favoriete land. - Controleert u wat u wel of niet zo maar mee mag nemen in uw reisbagage.

4. Reisinformatie van het ministerie van Buitenlandse Zaken en de Douane.

5. Voor het bijwerken naar de laatste reisinformatie heeft u wel een internetverbinding nodig.

Reisapp Customer Insights

1. So it is really only the choice of a user to either learn some Dutch, or else use the travel app from your own government's foreign ministry, if that is what you really need.Great and very useful app! Sometimes i get a push notification that certain advice has changed, however when i click on the country sometimes i dont see any changes! So updates aren't always as fast as the notifications, but for the rest it works great!!App is OK, but the content is not always up to date and I do not get a message when travel info is updated, although promised when I have set a country as favourite.

2. Benefit is the world map which is not on the website.Works perfectly fine in Android and gave fully accurate up to date info, which I also verified on the destination country's websites.

3. When I receive push notification for changes in travel advice, I check and more often then not I wait long for the app to load the data.

4. The only downside is the language barrier, I'm lucky that I understand Dutch, but not everyone has that luck.Handy app but would be nice if it would be more clear on what exactly has changed when it sends out a notification that something has changed.

5. After a notification I experience often server errors while loading the data for a country.

6. Just returned from one week Sao Tome and it would be good when the app has info on where one can get the PCR test done for the exit flight (Tuberculose centre, after the hospital to the right, the cost (500 Db).

7. As today with France.Nice to get push notifications, but for some reason it gets stuck on loading the information.

8. Contrary to other users' belief, this is a Dutch app by the Dutch foreign ministry for Dutch-speaking travellers intending to go abroad.

9. Up to date info about every country.

10. Added value is not much.Useful information about travel to various countries.

11. Good to get a separate view from that of the country itself.

Steps to Troubleshoot & Fix Reisapp Issues

1. Fix Reisapp Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Reisapp: Restarting the app will resolve most errors.
  2. Update the Reisapp App. Here is how:
    1. On Android goto PlayStore » Search for "Reisapp" » Open Reisapp » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Reisapp » click "UPDATE".
  3. Clear Reisapp app cache: Clearing cached data will force your app to retrieve the latest data directly from Reisapp servers.
    1. On Android, goto Settings » Apps » Select "Reisapp" » click Storage » click "Clear Cache".
  4. Check Reisapp app permissions. If any of these permissions required to use your device's features are disenabled, Reisapp might not work.
  5. Uninstall and reinstall Reisapp. If nothing else has worked, completely uninstall Reisapp then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Reisapp not working


2. Fix Reisapp Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Reisapp be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Reisapp not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Reisapp may not be able to connect to the Internet when running in the background.

Reported Issues