Published by nmi-Portal / panthera.cc on Aug 11, 2023

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Why should I report an Issue with Ask Ingrid?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of nmi-Portal / panthera.cc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Ask Ingrid Customer Insights

1. English Speakers LISTEN!!! Open the app and skip completely ahead until you see the 3 dots in the top right corner, click it, then click the 5th option down to change the language from German to English.

2. I would love to see glutamate/glutamine added to the intolerances one day if possible! Thanks for a helpful app!Very helpful in daily life and often super surprisingApp is in German language so couldn't use.This app used to be in English and now it's in German.

3. Click on "Sprache andern" for the language option and you will see English as an option.

4. I hoped this app would include Salicylates as that is one of my intolerances.Awesome!! As someone who has recently had to worry about some new food intolerances I appreciate being able to see some good foods that I can pick from.

5. It's German by default so you need to configure the language in the settings.

6. Appart from that, very nice app.To see this app in English: After you enter your name, three dots appear at the top of each page.

7. Thank you so very much to the developers!!!!It's is available in English indeed.

8. These dots open a menu.

9. What's not clear is based on what a user should adjust the rating.

10. This app is a lifesaver and a time saver as well for me.

11. They should elaborate on that.

Steps to Troubleshoot & Fix Ask Ingrid Issues

1. Fix Ask Ingrid Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Ask Ingrid: Restarting the app will resolve most errors.
  2. Update the Ask Ingrid App. Here is how:
    1. On Android goto PlayStore » Search for "Ask Ingrid" » Open Ask Ingrid » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ask Ingrid » click "UPDATE".
  3. Clear Ask Ingrid app cache: Clearing cached data will force your app to retrieve the latest data directly from Ask Ingrid servers.
    1. On Android, goto Settings » Apps » Select "Ask Ingrid" » click Storage » click "Clear Cache".
  4. Check Ask Ingrid app permissions. If any of these permissions required to use your device's features are disenabled, Ask Ingrid might not work.
  5. Uninstall and reinstall Ask Ingrid. If nothing else has worked, completely uninstall Ask Ingrid then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Ask Ingrid not working


2. Fix Ask Ingrid Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Ask Ingrid be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Ask Ingrid not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Ask Ingrid may not be able to connect to the Internet when running in the background.

Reported Issues