Published by TrainPal on Mar 15, 2024

Report an issue with TrainPal.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with TrainPal - Cheap Train Tickets?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of TrainPal to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact TrainPal - Cheap Train Tickets image 1 contact TrainPal - Cheap Train Tickets image 2

About TrainPal - Cheap Train Tickets

1. A refund for flexible tickets can be changed in your TrainPal app, without having to contact customer service. • Effortless expense receipts: Travellers can apply for expense receipts with a single click on the TrainPal app. • 24/7 customer support: Our friendly customer service team is always ready to help. • Secure payment: Book train and coach tickets with Apple Pay, and all major credit and debit cards.

2. Customer and bank information is securely held and encrypted to ensure a safe and secure payment experience. • Fast checkout: No need to register to book tickets, making booking quick and simple. • Discounted fares: TrainPal supports all Railcards and helps you find the best deal for train tickets online.

3. TrainPal also offers a flexible split-ticketing option to help travellers save even more. • No booking fees: On any train tickets in the UK when bought online. • Smart Journey Planner: Search, compare and book cheaper train/coach tickets.

4. TrainPal simplifies your booking experience, saving you time and money. • E-tickets: TrainPal offers paperless tickets on all routes supporting e-tickets, saving the time and hassle of having to queue to collect your train tickets. • Smarter customer service: Refunding and changing tickets is easy on the TrainPal app.

5. In addition to providing cheap online ticket options on the app, TrainPal also constantly searches for the cheapest train tickets available in the UK and Europe, offering a wallet-friendly solution for those looking to cut down on travel costs.

6. With TrainPal, you can book cheap rail tickets from all major UK cities, including London, Manchester, Liverpool, Leeds, Glasgow, Birmingham, Brighton and Cambridge, as well as other destinations across Europe.

7. Whether you’re planning to travel within the UK or other European destinations, TrainPal will meet your needs and provide you with cheap train tickets.

8. In short, TrainPal offers a seamless, user-friendly experience, and always strives to ensure the cheapest online tickets are available to you.

9. TrainPal supplies international trips by trains and bus to over 45 countries too, including France, Spain, Italy and Germany. • Split-ticketing: TrainPal can help travellers save up to 95% of the original rail fare in the UK!

10. Book your rail tickets for trains in the UK such as Avanti West Coast, GWR, LNER and more, as well as trains for the rest of Europe.

11. Book your rail journey with TrainPal, the ultimate one-stop app for all your rail travel needs.

TrainPal Customer Insights

1. Although the initial refund process caused some problems, it was quick to get hold of a real person that fully understood the problem and was able to resolve the refund fully.This app is not good enough, I wanted to check only the price of the train to where am going, I have not even include my bank details and others, the next thing i see on mobile banking app is that they want to debit me for the booking I didn't made.

2. Unable to reach an actual person for help with a partial refund and the bot/agent help function doesn't work well (if at all).

3. They still refused to give me a call and refused to supply me a contact number.As a long time user it has saved me lots of money on trains however recently i have been experiencing problems with the app which has probably now cost me more.

4. Not the app's fault and I thought it was fantastic I could book a last-minute ticket for such a reasonable price, and the app gives you current running times as well as platforms - super helpful.

5. After a painful experince with customer support I was only able to get a partial refund for them taking my money.

6. What the hell is going on, trainpal? I've never experienced this problem from your app before!! Sort your self out fgs 🤦 ♂️The measure of a good company is how they handle issues.

7. Only complaint would be that it doesn't constitanly allow the e-ticket option and there also doesn't seem to be any pattern as to when it does or doesn't.Great til there was a problem...on my first trip.

8. I asked for a refund but was informed by customer service that I can only get a refund if I rebook and pay the admin fee of £10.

9. Good thing I checked the night before my train and kept the email, otherwise would've been a very stressful situation.

10. Thank God i didn't have enough money on my banking app they would have debits me.Unable to access e tickets or barcode for tickets on app.

11. One such occation was when I was changeing a ticket but the admin fee for the change didnt go through.

Steps to Troubleshoot & Fix TrainPal Issues

1. Fix TrainPal Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart TrainPal: Restarting the app will resolve most errors.
  2. Update the TrainPal App. Here is how:
    1. On Android goto PlayStore » Search for "TrainPal" » Open TrainPal - Cheap Train Tickets » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TrainPal » click "UPDATE".
  3. Clear TrainPal - Cheap Train Tickets app cache: Clearing cached data will force your app to retrieve the latest data directly from TrainPal servers.
    1. On Android, goto Settings » Apps » Select "TrainPal - Cheap Train Tickets" » click Storage » click "Clear Cache".
  4. Check TrainPal app permissions. If any of these permissions required to use your device's features are disenabled, TrainPal might not work.
  5. Uninstall and reinstall TrainPal. If nothing else has worked, completely uninstall TrainPal then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing TrainPal not working


2. Fix TrainPal Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make TrainPal be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to TrainPal not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, TrainPal may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • GDPR Request permanently delete account

    — by Jeffrey Wong 2 years ago