Published by Orange Sénégal on Dec 11, 2023

Report an issue with Orange Money Sénégal.
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Why should I report an Issue with Orange Money Sénégal?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Orange Sénégal to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Orange Money Sénégal image 1 contact Orange Money Sénégal image 2

About Orange Money Sénégal

1. L’amélioration de l’expérience client est au cœur de nos actions avec des fonctionnalités vous offrant 100% d'autonomie : l’annulation d’erreur de transfert, l’ouverture de compte & le déplafonnement, la modification et/ou réinitialisation de code secret.

2. Devenu aujourd’hui le compagnon au quotidien de presque 5 millions de sénégalais, le kalpé Orange Money a marqué les esprits avec une refonte tarifaire exceptionnelle.

3. Un véritable porte-monnaie électronique disponible sur votre mobile, partout au Sénégal.

4. Téléchargez la et simplifiez-vous la vie.

Orange Money Sénégal Customer Insights

1. whenever i wanted to open my account on this app it keeps sending me links instead of verification code....can you explain that please.I can't open the app inorder to pay my bills, this has been on going since I installed the apps and whenever I pay my bills manually with #144# it tells me to pay my bills next time on the app...... knowing fully well the app does not work whenever I try opening it to make payments.... please do something about itI'm in the process of registering my Orange Money and this app keeps saying "Access Denied", "Unable to save cropped image".

2. There should be an option for english language so that foreigners like us can easily use orange money app in senegal .

3. English, Arabic, Spanish and Portuguese pleaseNot easy to manage without English language version.

4. Very very importantThe application is very good as one can operate it offline but kindly include English version please.

5. As Wave functions only the PIN at opening the app is enough for all transactions.It is difficult to migrate round the app for non french speaking user.

6. Not all Orange Money users can speak French.

7. The upgraded app design is awesome but main functionalities keep buggingI am already in the WhatsApp .

8. It only reply in french language .

9. This is ridiculous!The upgrade is very useful but It will be better if you remove the validation process.

10. I've been trying it for 7 hours now.

11. Please add it if you wish to have foreigners to use your service.

Steps to Troubleshoot & Fix Orange Money Sénégal Issues

1. Fix Orange Money Sénégal Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Orange Money Sénégal: Restarting the app will resolve most errors.
  2. Update the Orange Money Sénégal App. Here is how:
    1. On Android goto PlayStore » Search for "Orange Money Sénégal" » Open Orange Money Sénégal » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Orange Money Sénégal » click "UPDATE".
  3. Clear Orange Money Sénégal app cache: Clearing cached data will force your app to retrieve the latest data directly from Orange Money Sénégal servers.
    1. On Android, goto Settings » Apps » Select "Orange Money Sénégal" » click Storage » click "Clear Cache".
  4. Check Orange Money Sénégal app permissions. If any of these permissions required to use your device's features are disenabled, Orange Money Sénégal might not work.
  5. Uninstall and reinstall Orange Money Sénégal. If nothing else has worked, completely uninstall Orange Money Sénégal then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Orange Money Sénégal not working


2. Fix Orange Money Sénégal Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Orange Money Sénégal be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Orange Money Sénégal not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Orange Money Sénégal may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • akun is not fautd

    — by DEWI KURNIA 1 year ago

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