Published by Oracle America, Inc. on May 23, 2023

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Why should I report an Issue with Oracle BI Mobile (Deprecated)?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Oracle America, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Oracle BI Mobile (Deprecated)

1. The only mobile app that gives you a full range of BI functionality, from interactive dashboards to location intelligence, and lets you initiate business processes right from your mobile device.

2. Customers should download the Oracle Analytics App which supports Oracle Analytics Cloud.

3. This application is deprecated and no longer supported.

4. Oracle BI Mobile provides a full range of BI functionality that allows users of OBIEE to open and interact with all their BI Content. - Using Oracle Business Intelligence Mobile, you can view, analyze and take action on your analyses, dashboards, scorecards, BI publisher reports, and Visual Analyzer projects - all on the go. - Oracle Business Intelligence Mobile allows you to drill and interact with your reports, apply prompts to filter your data, view interactive formats on geo-spatial visualizations, view and interact with dashboards, KPIs and scorecards and Oracle Data Visualization. - Advanced features include Android Beam (NFC) report and connection sharing, voice commands and voice search, and search suggestions. - Supports current versions of Oracle Analytics Cloud ( ) as well as Oracle Business Intelligence Enterprise Edition ( OBIEE ) 11. 1. 1. 9 and above.

Oracle BI Customer Insights

1. and I can't find chat option to edit format.Hi I am unable to see reports after ADFS configuration, can you please suggest do we need to change any configuration or settingsnot even a single report or dashboard is openingOnly Dashboard open Northing others Previous version is well pls share pervious version link.Catalog folders not appear anybody knows the solutionHi We also have the same problem.

2. I can't display maps built in Data Visualization on the BI Mobile Apps dashboard.When i try connect to obiee server with HTTPS url i get this error "unable to reach host due to invalid certificate " .

3. After entering server link, it is not proceeding further, before it used to wrk fine, suddenly it stopped.After the last update, the problem is still occured.

4. Can any one help me?After upgrade session variable is not working due to which many users are unable to see the dashboards.

5. Kindly share the link of the previous version.

6. my certificate is valid on browsers and does not have any problem.

7. Application not working in Apple devices.On android always pop up keyboard with no reason.

8. Oracle SR also raised.

Steps to Troubleshoot & Fix Oracle BI Issues

1. Fix Oracle BI Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Oracle BI: Restarting the app will resolve most errors.
  2. Update the Oracle BI App. Here is how:
    1. On Android goto PlayStore » Search for "Oracle BI" » Open Oracle BI Mobile (Deprecated) » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Oracle BI » click "UPDATE".
  3. Clear Oracle BI Mobile (Deprecated) app cache: Clearing cached data will force your app to retrieve the latest data directly from Oracle BI servers.
    1. On Android, goto Settings » Apps » Select "Oracle BI Mobile (Deprecated)" » click Storage » click "Clear Cache".
  4. Check Oracle BI app permissions. If any of these permissions required to use your device's features are disenabled, Oracle BI might not work.
  5. Uninstall and reinstall Oracle BI. If nothing else has worked, completely uninstall Oracle BI then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Oracle BI not working


2. Fix Oracle BI Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Oracle BI be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Oracle BI not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Oracle BI may not be able to connect to the Internet when running in the background.

Reported Issues