Published by Ooredoo Myanmar on Nov 8, 2023

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Why should I report an Issue with Ooredoo SuperApp?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Ooredoo Myanmar to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Ooredoo SuperApp

1. It is available in Myanmar and English language, 24 hours a day for your convenience. - Simple intuitive interface. - Create an M-Pitesan Mobile Money wallet in just 20 seconds and start using immediately.

2. Ooredoo SuperApp enables to take charge and be in control of your Ooredoo Myanmar Prepaid Account.

3. Available for both Ooredoo and non-Ooredoo customers! - 24/7 Entertainment: Watch videos, play games and enjoy music. -Can purchase “Ayan Tan” Packages that are personalized for each user and cheap at the price.

Ooredoo SuperApp Customer Insights

1. And then some of websites can't use for me.You should add the other games that the children will improve English skills.Guys, don't use this app.It's a scam app.I top up 1000ks and try to open to buy data but they literally charge me for 300ks😭 straight.Now,I can only buy 300MB.Where is my 300ks🤬.This is a scam,becareful bros, don't fall in scam.I wish I can rate 0 to this app😡🤬.Not comfortable to use at all.

2. Kmkl service.It's ok to use... Not the best yet... Please don't share our user's data with any third party... Waiting for update with great performance...Also good app to use when I busy.

3. Can't even type in the name and ID number ffs.Suck update!! Each update run up background data more use and steal balance is more than beforeThey are stealing the data and bill more than the acutual amount.

4. Sometimes, while you are using internet, they will charge from both your data and bill even though data is only needed to cut.

5. This internet service is a scam! Ooredoo was the best internet service in myanmar back then but now it's just a scam service that stealing people's money.

6. It will cut the bonus data in a second even if you're not using Internet after you receive.

7. And your money is cut if you use this scam app without buying any data.

8. All your data and phone call plans with bonuses ( omanji, don don etc) can only be purchased in the app.

9. When you start to notice, your data and bill will be gone.

10. It don't let you enjoy your bonus data.

11. Eventho I bought the phone call package, they just gave me the internet package.

Steps to Troubleshoot & Fix Ooredoo SuperApp Issues

1. Fix Ooredoo SuperApp Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Ooredoo SuperApp: Restarting the app will resolve most errors.
  2. Update the Ooredoo SuperApp App. Here is how:
    1. On Android goto PlayStore » Search for "Ooredoo SuperApp" » Open Ooredoo SuperApp » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ooredoo SuperApp » click "UPDATE".
  3. Clear Ooredoo SuperApp app cache: Clearing cached data will force your app to retrieve the latest data directly from Ooredoo SuperApp servers.
    1. On Android, goto Settings » Apps » Select "Ooredoo SuperApp" » click Storage » click "Clear Cache".
  4. Check Ooredoo SuperApp app permissions. If any of these permissions required to use your device's features are disenabled, Ooredoo SuperApp might not work.
  5. Uninstall and reinstall Ooredoo SuperApp. If nothing else has worked, completely uninstall Ooredoo SuperApp then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Ooredoo SuperApp not working


2. Fix Ooredoo SuperApp Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Ooredoo SuperApp be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Ooredoo SuperApp not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Ooredoo SuperApp may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Request to delete my ooreedoo myanmar account

    Hi, Ooreedoo Myanmar
    Whenever I tried to log in Ooreedoo Myanmar app, it was so annoying. The notification showed to wait for a minute. So Could you help me to delete my account as soon as possible?
    Reply me, please.
    Thanks, Zayminmyat

    — by ကိုတီး 2 years ago

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