Published by Beijing Zizai Technology Co.,Ltd. on Jun 15, 2023

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Why should I report an Issue with Nut - Smart Tracker?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Beijing Zizai Technology Co.,Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Nut - Smart Tracker

1. If your phone or items cannot be found, you can use the Nut smart tracker to call your phone, and vice versa.

2. Bind Nut smart tracker with your important items, if you cannot find the items, you can make the Nut smart tracker beep, then find it.

3. The Nut app works together with the Nut smart tracker.

4. Both your phone and the tracker will alert you when they are disconnected so that neither your phone nor the important item will get lost. · One Touch Find: Call your Nut tracker through one touch in the Nut app. · Smart Alert: The Nut app will alert you when your Nut tracker gets disconnected. · Mobile Anti-lost: Your Nut tracker will alert you when you leave your phone behind. · Group Sharing: Share your Nut with others to find the Nut tracker, which can support up to 20 accounts. · Location Record: The Nut app will record the location wherever the tracker got disconnected to help you search for it. · Bind your Nut tracker with your keys or wallet so that you will find them easily and never leave them behind. · Attach your Nut tracker to your remote control so that you can easily find it. · Bind your Nut tracker with your bags so that you will never forget them wherever you go. · Take your Nut tracker with you so that you will never forget or lose your phone.

Nut Customer Insights

1. The most undesired thing is after you get used to and ignore the frequent false alerts you then find out you lose the tracker but the tracker has stopped reporting its location several days ago.I really thought this app and key tracker was going to be great for me so i can keep track of my keys.

2. Being able to tap the tracker to make my phone alarm sound and vice versa is a life saver when I can't find my keys or phone.

3. Would *very much* appreciate the ability to use the software to track other Bluetooth devices (second phones, laptops, headphones, etc); being alerted that I left a laptop at airport security would have been super helpful!Latest version works well.

4. 2) There does not appear to be a way to disable phone notifications when the tracker gets disconnected.

5. However, those I left at home still updated the last connection date occasionally, while the one nearby still shows a date 2 weeks ago even when its location is "Near." Recommendation: 1) add color options to the icon which match with the physical look to help quickly remind which one is missing.

6. I started getting these mysterious alerts on my phone, 2 2 short dings, and whatever audio or video was playing would just stop.

7. The app is really annoying in ways of constantly disconnecting from the tracker on my keys.

8. The ringer is way too quiet and the alert to tell you that the item your tracking is too far away takes over the sound on your phone calls.

9. Disappointing - I thought a device like this would be far more accurate & advanced by 2020.I've had this for a couple of years and through it all, service has been erratic or not available.

10. Update: After a few weeks of going without my tracker, I reconnected my tracker to success.

11. Either way decent cheap tracker it's saved me more than once.App generally gets the job done but misses on several points.

Steps to Troubleshoot & Fix Nut Issues

1. Fix Nut Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Nut: Restarting the app will resolve most errors.
  2. Update the Nut App. Here is how:
    1. On Android goto PlayStore » Search for "Nut" » Open Nut - Smart Tracker » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Nut » click "UPDATE".
  3. Clear Nut - Smart Tracker app cache: Clearing cached data will force your app to retrieve the latest data directly from Nut servers.
    1. On Android, goto Settings » Apps » Select "Nut - Smart Tracker" » click Storage » click "Clear Cache".
  4. Check Nut app permissions. If any of these permissions required to use your device's features are disenabled, Nut might not work.
  5. Uninstall and reinstall Nut. If nothing else has worked, completely uninstall Nut then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Nut not working

2. Fix Nut Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Nut be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Nut not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Nut may not be able to connect to the Internet when running in the background.

Reported Issues