Published by Post CH AG on Mar 14, 2024

Report an issue with Swiss Post.
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Why should I report an Issue with Swiss Post?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Post CH AG to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Swiss Post

1. Push function: The push function provides you with the latest information about Swiss Post as well as personal information about upcoming consignments from “My consignments”.

2. You can scan barcodes on letter mail, international consignments and parcels, and QR codes on mailing receipts.

3. With the scan function, you can scan the barcodes and QR codes on consignment documents or enter the consignment numbers manually.

4. Scan the pick@home consignment code of your goods returns and the order process will start in the app.

5. You will require the Post-App and your smartphone, and must be fully registered with Swiss Post in order to use all the functions offered by the new terminals.

6. The Post-App provides helpful features and practical information on Swiss Post’s services.

7. Login: Use the Swiss Post customer login for direct access to online services in the app.

8. Simply open the scanner, scan the code and watch the video.

9. To improve the overview, you can add your own text to the numbers of the listed consignments.

10. For more specific consignments, you can use the mail calculator to calculate the costs for shipping within Switzerland and abroad.

11. Frank your consignments conveniently at home or on the go with the Post-App.

Swiss Post Customer Insights

1. Re-reply: yes, its personal taste, that the app breaks in this situation is generally bad.This app was working well until this latest (major) update! Now, I am logged out constantly and the app is not using fingerprint ID anymore! I also need to log in through a browser everytime I start the app! Please, fix this ASAP! (using Pixel 6 with Android 13) Update: The last app update from 30.06.2023 seems to have solved the constant logout problem, but still no fingerprint ID.

2. The older version of the app worked much better.Used to be not too bad ... after latest update just horrible ... Sooo much slower than before, login doesn't work half of the time (for example right now), ...Forces you to lay bare your full identity and let the Post "manage" it for you, e.g. towards "third parties", when all you wanted was to buy a simple stamp.

3. Only after login was still not working did I check the app store for updates.The app shows a blank screen since the new version was released.

4. Going back to overview, everything remains blank.Die App bietet nützliche Funktionen an, aber NUR wenn die Animationen auf dem Android gerät EINgeschaltet sind.

5. When you do an update please however make your info message clear that an update is needed to continue using all functions of the app.

6. I use Edge or Chrome browsers, and no battery saving function.The tracking of parcels is great in the app, especially with Swiss ID login as new parcels are automatically added.

7. In the previous app version, it only mentioned the new app version (big info box) making it seem you already have the new app.

8. The latest update had broken everything, but seemingly all is fixed now.

9. The latest update completely broke most functionality.

10. I managed to connect to the application, but the home screen is... Weird? Just the menus appear, but no info about my own stuff appears there as it should.

11. With that setup, it is not possible to select a payment method when buying a stamp, or to change the language.

Steps to Troubleshoot & Fix Swiss Post Issues

1. Fix Swiss Post Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Swiss Post: Restarting the app will resolve most errors.
  2. Update the Swiss Post App. Here is how:
    1. On Android goto PlayStore » Search for "Swiss Post" » Open Swiss Post » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Swiss Post » click "UPDATE".
  3. Clear Swiss Post app cache: Clearing cached data will force your app to retrieve the latest data directly from Swiss Post servers.
    1. On Android, goto Settings » Apps » Select "Swiss Post" » click Storage » click "Clear Cache".
  4. Check Swiss Post app permissions. If any of these permissions required to use your device's features are disenabled, Swiss Post might not work.
  5. Uninstall and reinstall Swiss Post. If nothing else has worked, completely uninstall Swiss Post then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Swiss Post not working

2. Fix Swiss Post Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Swiss Post be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Swiss Post not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Swiss Post may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Dear Sirs!
    I sent a parcel, which arrived at the destination 1700 17.04. We figured out that the address was wrong, but zip was the same. Only after 2 days it was sent back as the storage period is expired. Is it normal to keep the parcel for 2 days? The recipient came to the post office 22.04 and they told that it’s too late and the parcel had been sent back already and they cannot do anything. New track is 996015379800056174. I do believe that this is something not customer oriented at all!
    I recon that the storage terms must be more than it appeared to be. What is the standard time?
    Therefore, I claim that the item is delivered back to 1700. The right contacts:
    Geoffroy PERRIARD
    Route des Arsenaux 20
    1700 Fribourg
    Otherwise, I will claim for refund due to inconveniences caused. It is not my responsibility to pay for the return of this parcel.
    Kindly await for your reply in the nearest future.
    Yours faithfully,
    Olga Abasheva

    — by Olga 1 month ago