Published by Barnes & Noble on Oct 4, 2023

Report an issue with B&N NOOK App.
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Why should I report an Issue with B&N NOOK App for NOOK Devices?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Barnes & Noble to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About B&N NOOK App for NOOK Devices

1. And never lose your spot—the Barnes & Noble NOOK App syncs across all your devices. -Browse the latest new eBook and audiobook releases, bestsellers, promotions, and expert recommendations just for you! -Discover books in every genre, about every subject, for every age: contemporary fiction, romance, mystery and thriller, classics, sci-fi and fantasy, manga, kids, young adult, non-fiction and more! -Digital content purchased from Barnes & Noble will automatically appear in this app. -Explore over 75,000 free eBooks and more than 10,000 free audiobooks. -Sync your books, bookmarks, notes and highlights across all your devices for a seamless reading experience. -Adjust font styles, line spacing, margins, page animations, narration speed, background color, and screen brightness for more comfortable reading. -Add notes, bookmarks, and highlights as you read or listen.

2. Share favorite highlights with friends across social networks. -Set the Sleep Timer to coordinate audiobook listening to your schedule. -Download, read, or listen to free eBook and audiobook samples, and add favorites to your Wishlist. -Search inside the book and look up words with the in-app dictionary. - Accessible to blind and low-vision users leveraging Android assistive technology that includes screen magnification and TalkBack. -With Profiles, family members can share an account while still enjoying their own customized experience. -Share eBooks audiobooks, magazines, newspapers and comics across Profiles—no need to purchase again!

3. Reading position, bookmarks, highlights and notes are saved to each Profile. -Child Profiles allow parents to control what each child sees. -Visit B&N Readouts for daily streams of free eBook excerpts, blog articles and more that you can share on social, email and other apps. -Join thousands of NOOK readers on Serial Reads.

4. Enjoy a book every month, delivered in free daily chapters directly to your device. -Take advantage of our Free Fridays eBook selection every week.

5. Read, and organize all your digital books on your NOOK device.

6. Customize your experience with multiple font and page styles, customized bookshelves and social sharing tools.

7. Access our vast online library of over 4 million eBooks, graphic novels, comics, manga and magazines.

8. The B&N NOOK app is your reader app for all your digital reads.

9. Exclusively for NOOK Devices.

10. Whether you sideload your books, or buy right from the digital store.

11. Enjoy recommendations just for you curated by our expert booksellers.

B&N NOOK App Customer Insights

1. 02/24/19: Newest version: when the app opens to Library there is spinning "loading" icon and your books don't appear until you select another action such as selecting the "Bookstore" and then go back.I used to love this app but the latest update makes the whole nook experience very, very frustrating.

2. Will Wi-Fi be needed every time I want to read MY books? Immediately prior version stopped syncing my last page when moving between devices (yes, connected).

3. The feature that allows you to skip back and forth in book without having to turn each individual page doesn't show up most of the time.

4. I don't like having multiple menu tabs or buttons at the top and bottom of the screen and much preferred the single "button" that would open up the menu for all the other functions and the drop down to select the view I wanted (shelves/most recent/all items).

5. The purchase experience is also messed up...used to be able to read a sample, purchase the book, and continue reading seamlessly.

6. The "improvements" that predict how long it will take to finish a chapter or the book don't make up for what was lost and aren't something I need.Very frustrated with this model.

7. No more, when you purchase a sample you have to wait for it to show in your library, and your place in the book is lost.

8. I bought my first Nook Color in 2005 & it worked mostly well for years.

9. much more to say but over the limit.Nook has moved the wrong direction with its 'improvements' for many years.

10. I prefer having the page numbers back, or the option to turn off % and turn on page number.

11. 9/4/21 update put everything in the cloud, including 3 books I am reading.

Steps to Troubleshoot & Fix B&N NOOK App Issues

1. Fix B&N NOOK App Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart B&N NOOK App: Restarting the app will resolve most errors.
  2. Update the B&N NOOK App App. Here is how:
    1. On Android goto PlayStore » Search for "B&N NOOK App" » Open B&N NOOK App for NOOK Devices » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for B&N NOOK App » click "UPDATE".
  3. Clear B&N NOOK App for NOOK Devices app cache: Clearing cached data will force your app to retrieve the latest data directly from B&N NOOK App servers.
    1. On Android, goto Settings » Apps » Select "B&N NOOK App for NOOK Devices" » click Storage » click "Clear Cache".
  4. Check B&N NOOK App app permissions. If any of these permissions required to use your device's features are disenabled, B&N NOOK App might not work.
  5. Uninstall and reinstall B&N NOOK App. If nothing else has worked, completely uninstall B&N NOOK App then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing B&N NOOK App not working


2. Fix B&N NOOK App Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make B&N NOOK App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to B&N NOOK App not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, B&N NOOK App may not be able to connect to the Internet when running in the background.

Reported Issues