Published by Neutron Code Limited on Oct 21, 2023

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Why should I report an Issue with Neutron Music Player?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Neutron Code Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Neutron Music Player

1. Neutron Player is an advanced music player with an audiophile-grade platform-independent in-house developed 32/64-bit audio engine which does not rely on the OS music player API and thus delivers truly unique experience to you. * It outputs hi-res audio directly to the internal DAC (including USB DAC) and offers a rich set of DSP effects. * It is the only application capable of sending audio data to the network renderers (UPnP/DLNA, Chromecast) with all DSP effects applied, including the gapless playback. * It features a unique PCM to DSD real-time oversampling mode (if supported by DAC), so you can play your favorite music in DSD resolution. * It offers the sophisticated user interface with an advanced media library functionality that is appreciated by audiophiles and music lovers from all parts of our world! * Multi-channel native DSD (4. 0 - 5.

2. Please report bugs directly by e-mail or via forum.

Neutron Music Player Customer Insights

1. It remains the best sounding music app for Android that I've found to date by quite a big margin, so I'll be keeping it.I've been using another (not cheap) gapless player for over a year, but was never quite satisfied with the sound (and, there was still a small gap).

2. It should also be noted that this problem has been around for over 3 years (check their website forum) so don't hope for a solution anytime soon.Loaded with features! Great sounding, robust file support, and more control over your music than you're likely ever to need.

3. current bug, cant view bass freq on spec anylsr*Awesome* player for music!! I can pop n the buds and adjust more parameters than I knew could exist, yielding a superb listening experience.

4. Hope the dev will consider outside help to fix the UI, as otherwise this is an excellent app.I love this so much I brought it twice Completely micro transaction and ad free, a true parametric eq with up to 60 bands all of which are fully customizable, pushes flac as well as lesser utilized codecs such as .m4a Not one but two distortion meters.

5. Nice spectrum analyzer too, I love watching it while listening.Great sound, terrible organization... I want to love this player very badly.

6. Btw, who stares at the app while going through their sonic journey????EXCELLENT QUALITY FOR SOUND, comes with a parametric EQ! Now the bad, THE UI IS HORRIBLE! As one reviewer put it... this would be a better game where you get points for finding the setting or control.

7. Please fix this, and you have the best music app out there!!This is a great music player with a boatload of settings.

8. It's able to play all my lossless tunes without compromise allowing me to get lost in the music that has helped me get through difficulty and has enhanced my life so far.

9. This is definitely worth purchasing if you truly enjoy music and you combine it with high quality headphones.

10. That being said, I have music on my phone to listen to playlists and the playlist features are trash.

11. is your need, look elsewhere.Despite the interface which definitely takes some time to get used to, this is arguably the most complete and best-sounding audiophile player on Android.

Steps to Troubleshoot & Fix Neutron Music Player Issues

1. Fix Neutron Music Player Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Neutron Music Player: Restarting the app will resolve most errors.
  2. Update the Neutron Music Player App. Here is how:
    1. On Android goto PlayStore » Search for "Neutron Music Player" » Open Neutron Music Player » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Neutron Music Player » click "UPDATE".
  3. Clear Neutron Music Player app cache: Clearing cached data will force your app to retrieve the latest data directly from Neutron Music Player servers.
    1. On Android, goto Settings » Apps » Select "Neutron Music Player" » click Storage » click "Clear Cache".
  4. Check Neutron Music Player app permissions. If any of these permissions required to use your device's features are disenabled, Neutron Music Player might not work.
  5. Uninstall and reinstall Neutron Music Player. If nothing else has worked, completely uninstall Neutron Music Player then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Neutron Music Player not working


2. Fix Neutron Music Player Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Neutron Music Player be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Neutron Music Player not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Neutron Music Player may not be able to connect to the Internet when running in the background.

Reported Issues

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