Published by NEOWIZ

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Why should I report an Issue with TAPSONIC TOP -Music Grand prix?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of NEOWIZ to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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TAPSONIC TOP Customer Insights

1. Swipe notes going outward from the outer zones often make you interact with phone buttons, so you have to either miss the note or keep tabbing out of the game - very frustrating.Awesome! It so amazing i love it, i like how you can do the stories but you could also do a solo play its so amazing.

2. Either way it is very frustrating.it's fun, it's different, I really enjoy the DJMax Music I've been a fan of that game series for years! My main problem is that the game's main menu stop responding to my touch after the game unfortunately stopped.

3. On top of that, some of the notes are Perfect and some are Perfect+, even though I do tap at the right time in the exact location of the buttons.This right here is the game that got me into rhythm games as a genre.

4. The songs are great and its all so challenging! Although there is a slight problem i have, it doesnt always happen but it is annoying, whenever a note comes i wouldnt be able to tap on the note and it would pass, but either way its amazing!The game is fun over all.

5. The only problem i have is that the game can be to hard and you can lose stamina really quickly on higher difficulties (and i enjoy a challenge i dont want to play on the lower difficulties).

6. On the flick notes it is a similar problem I'm not sure if it's just my phones sensitivity or if the game is just not registering properly.

7. Being a old DDR/Stepmania and OSU! player, this feels like it's trying too hard to break the mold with all these strange new elements that don't add value to the rhythm aspect of the game.

8. The music (absolute BANGERS!!!) and art definitely still hold up though.So far best rhythm game I have played on mobile.

9. I'm just going to uninstall...it was fun and the music was very nostalgic while it lasted.I'm not sure how I feel about the game.

10. I recommend the game for those who enjoy anime and fast paced beat rhythm games.

11. Nevertheless, TAPSONIC TOP is fantastic!Love the game and the music.

Steps to Troubleshoot & Fix TAPSONIC TOP Issues

1. Fix TAPSONIC TOP Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart TAPSONIC TOP: Restarting the app will resolve most errors.
  2. Update the TAPSONIC TOP App. Here is how:
    1. On Android goto PlayStore » Search for "TAPSONIC TOP" » Open TAPSONIC TOP -Music Grand prix » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TAPSONIC TOP » click "UPDATE".
  3. Clear TAPSONIC TOP -Music Grand prix app cache: Clearing cached data will force your app to retrieve the latest data directly from TAPSONIC TOP servers.
    1. On Android, goto Settings » Apps » Select "TAPSONIC TOP -Music Grand prix" » click Storage » click "Clear Cache".
  4. Check TAPSONIC TOP app permissions. If any of these permissions required to use your device's features are disenabled, TAPSONIC TOP might not work.
  5. Uninstall and reinstall TAPSONIC TOP. If nothing else has worked, completely uninstall TAPSONIC TOP then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing TAPSONIC TOP not working


2. Fix TAPSONIC TOP Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make TAPSONIC TOP be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to TAPSONIC TOP not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, TAPSONIC TOP may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Want to restart from scratch

    — by joshua 6 months ago

  • game has been dead for a long time, all the enjoyment is slowly draining.

    — by starlunic 7 months ago

  • Hi there, Thanks for your reply.

    Here are more details about my used account:
    1.nickname: Mewmew
    2.level:50
    3.payments: monthly card, paid on 11:35pm (New Zealand time), Fri. Jan. 2022, through card:4835********0504
    4. Some characters: HEPHATOS 5 STARS, +3; BEATRICE, 6 STARS, +3; YOUNGHEE, 5 STARS, +5, VENUS, 5 STARS, +6, DYNA,5 STARS, +1; DUKE RABBIT, 5 STARS, +8; BLACKEE, 5 STARS, +5 (I checked on some video recording and screenshots before, i have some characters like these, but they might have higher grades after these info.)

    The account on my pad now is 352003600_PLAYGAME, and the data already became to level 1. I used Google account to link my game before.

    Please check the email which send by zoumewmew@redacted. I have sent the inquiries in the game one month ago. May I ask is there anyone check the customer support in the game? If so, how long will it take for the reply? It seems that only I send inquiry through another website, you can see my inquiry, if I send by my email or the games, it doesn't work.

    May I asked that if possible to get my used account again? Thank you so much!

    Looking forward to hearing from you. Have a nice day!

    — by Mia Zou 10 months ago

  • Hi there, may I ask how can I get my original data of.the account 352003600_PLAYGAME?(already get top grades 50) but now it turns to grade one when I use a new phone. I have sent inquiries in the customer support in the game, no any respond for one week. Looking forward to hearing from you. Thanks.

    — by Mia Zou 11 months ago

  • Hi, I want to delete my tapsonic top account the username is reyshi

    — by rshdh 11 months ago

  • I would like to delete my tapsonic game completely...thank you

    — by Junior Hee 1 year ago

  • I want to delete my account because i want to restart my playing it after i done many amature mistakes. Please delete my account @ please let the users have setting on the game so we can use other account as we like❤️

    — by Lin 1 year ago

  • I made a mistake. So i want to restart playing

    — by Lin 1 year ago

  • I want to delete my account purely to restart my progress

    — by Maynard 2 years ago

  • I want to delete my account because I want to reset my progress, my producer ID is MINATO, producer level is 11 and under the GDRP that states, This gives you the right to ask an organizationthat holds data about you, to delete that data. This is known as the ‘right to erasure’. And under CCPA,penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover under GDPR. If they only failed to comply under the CCPA.

    — by Hiroshi 2 years ago

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