Published by OTTRUN on Dec 8, 2022

Report an issue with XCIPTV PLAYER.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with XCIPTV PLAYER?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of OTTRUN to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact XCIPTV PLAYER image 1 contact XCIPTV PLAYER image 2

About XCIPTV PLAYER

1. The official XCIPTV PLAYER does not contain any media content.

2. XCIPTV PLAYER comes with two built-in Media Players with Adaptive HLS Streaming.

3. Media Player App For Android TV, Android Phone, and Android Tab. Easy to use App.

4. This means that you should provide your own content from a local or remote storage location, or any other media carrier that you own.

5. XCIPTV PLAYER is using ExoPlayer and VLC Player.

6. Easy to navigate using Android TV Remote and D-pad.

7. This app can be installed on Android Phones, tablets, and TVs. - EPG support for Xtream Codes Compatible API, EZHometech (EZServer), and M3U URL.

8. Simple UI design for easy navigation.

9. Fully Customizable and Brandable for OTT Service Providers.

10. No 3rd party apps or players are required.

11. Any other means of watching illegal content which would otherwise be paid for is not endorsed or approved by Ottrun Team. - XCIPTV PLAYER does not supply or include any media or content. - XCIPTV PLAYER has no affiliation with any media content suppliers or providers. - We do not endorse the streaming of copyright-protected material without the permission of the copyright holder.

XCIPTV PLAYER Customer Insights

1. When you go into LIVE CHANNELS, and pick a channel, the highlighter does not go to the channel you selected, so when you press enter to enable full screen, nothing happens.

2. Excellent! The ability to lock groups you don't want in parental content section is good, just don't forget to turn enable it....it turns red at top of screen.

3. But as recently as last weekend, the app starts up, I can see the EPG, but when I select a channel, any channel, all I get is a black screen, then get bounced back to the ‘Live TV/EPG/MOVIES/VOD screen.

4. TV guide in Live TV section is bigger and easier to see on the screen.

5. Instead you guys can put a menu at the buttom so every time we chanhe channel we could see the epg,name of channels, time etc.

6. Used to work great but last week or so it's been horrible.

7. This used to be an excellent app, until Android 11 and 12 messed things up.Needs a lot of work.

8. Staying.Leave this app alone! It does not work well with Android 11 or 12, especially if you're using fire Stick or a TV box.

9. Need to be able to change the channel with out going to the pop out box.

10. I enter my credentials but it just jumps out of play store to main screen.

11. The TV Guide section doesn't show the FAVORITE Category.

Steps to Troubleshoot & Fix XCIPTV PLAYER Issues

1. Fix XCIPTV PLAYER Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart XCIPTV PLAYER: Restarting the app will resolve most errors.
  2. Update the XCIPTV PLAYER App. Here is how:
    1. On Android goto PlayStore » Search for "XCIPTV PLAYER" » Open XCIPTV PLAYER » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for XCIPTV PLAYER » click "UPDATE".
  3. Clear XCIPTV PLAYER app cache: Clearing cached data will force your app to retrieve the latest data directly from XCIPTV PLAYER servers.
    1. On Android, goto Settings » Apps » Select "XCIPTV PLAYER" » click Storage » click "Clear Cache".
  4. Check XCIPTV PLAYER app permissions. If any of these permissions required to use your device's features are disenabled, XCIPTV PLAYER might not work.
  5. Uninstall and reinstall XCIPTV PLAYER. If nothing else has worked, completely uninstall XCIPTV PLAYER then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing XCIPTV PLAYER not working


2. Fix XCIPTV PLAYER Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make XCIPTV PLAYER be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to XCIPTV PLAYER not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, XCIPTV PLAYER may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hello how to put your application on Samsung tv that uses operating system (Tizen) or how to download on usb key to introduce on tv thank you

    — by Willemyns 11 months ago

  • My URL is Https://ajax8.win/
    Can you send me a url that works please, thx

    — by Anthony 1 year ago

  • The software is great I need the option for four screens please help me out what do I need to do You guys have nothing to explain except that I have a one player limit do I need to buy on another annual membership from you related to the players similar to some other IPTV companies please email me or call me 321-695-1561 I go under the name FL Romeo or garyromeo1@redacted

    — by Gary R Donato 1 year ago

  • though i successfully installed xciptv app i have not got the information to access the site. please give me a username and password and m3u url and any other info i need to use this app

    — by anthony gaffney 1 year ago

  • C'est pas marcher l'application ne marche pas

    — by Osee derodin 1 year ago

  • I have Unipro android box and remote. I can’t control your xciptv with it.

    — by Kevin 1 year ago

  • Hi my trial period expired and I'm trying for the last 2weeks to buy a 1 year subscription but every time it show on pay pal things don't appear to be working at the moment. Please try again later. Please help

    — by Nigel Ras 1 year ago

  • Hello, I want to subscribe for 1 year for XCIPTV but the payment page fails to function and says "things not working, try again later" my device id is 6C:CB:CA:C5:C5:5A
    Please assist to activate my account

    — by Dhimir 1 year ago

  • I don’t have access to email address I made the account with and forgot password

    — by Beau Frans 1 year ago

  • Whenever I enlarge the picture on a channel this app closes out back to my apps screen. Why??

    — by Jason 1 year ago

  • I would like to renew the subsciption on my XCiptv and i cannot do it through the website

    — by bill prekas 1 year ago

  • not login

    — by Dinesh Sharma 1 year ago

  • I can't open the app

    — by Nenad Macut 1 year ago

  • Hi I purchased an up date 1 month ago through a third party I'm on holiday and the app on my fire stick is saying my account has expired.
    I am on holiday for another 12 days and stuck with iptv player

    — by Andrew Niven 1 year ago

  • XCIPTV Player not recognising login detals

    — by Alexander Steel 1 year ago

  • cant purchase xciptv for lg app only way to pay is paypal and it is not functioning

    — by rusty 1 year ago

  • XCIPTV NOT WORKING

    — by Yashvantlal mohanlal Udhnawala 1 year ago

  • Can I renew my subscription please

    — by john hogan 1 year ago

  • On my LG tv the payment for the app won't go through.Please i need help paying for the app

    — by Angel Castro 1 year ago

  • Hard to explain. I am a channel surfer and I use a firestick to download the app. So when I select guide I like to see what else is on but then get out of guide when I don't see anything. It doesn't seem like I can for example be on CBS select guide the search the guide the only way I can go back to CBS is to go back and find the CBS channel I was on and select. It. I was wondering if I there was anyway to be on a channel select guide and if I don't find anything hit a button and stay on the channel I'm on? Would a universal remote be better than the firestick remote?. Any help you can provide I'd appreciate.

    — by Ben 1 year ago

  • I would like to renew my service but I don't want to make the payment

    — by Paulo 1 year ago

  • Please I want to renew and pay for the app,but the payment don't go though

    — by Angel Castro 1 year ago

  • I had another account under a different email that you guys were sending me bills off for five dollars a month I've changed my email and I'm wondering if you could bill me on this email it was under Steve leoni Leonisteven@gmail
    My account goes back to when you were players club I've lost my other phone at the new phone number oh you don't need the phone number I just lost my other phone that's the problem that had the bills coming in on it and I'll pay information for the password and all that but I'm already logged in to that old email but I believe the bill comes to do about the end of the month sometime last week of the month

    — by Linda Leoni 1 year ago

  • How do I get trails for xciptv app

    — by Eugene Malgas 1 year ago

  • On my LG Smart TV XCIPTV app expired.i try to pay for the app but the payment won't go through with psypal

    — by Angel Castro 1 year ago

  • Non riesco ad effettuare il pagamento all app smart tv

    — by Alessandro 1 year ago

  • How do I renew my subscription

    — by Samuel kofi Abban 1 year ago

  • I have the app in my smartv sansung but I can’t pay the app An you help me

    — by Roberto 1 year ago

  • My xciptv can't be login

    — by Idzham 1 year ago

  • Bonjour
    J'ai un soucis avec mon abonnement je n'ai plus les chaînes ni les films depuis hier ni moyen de mettre à jour je n'ai plus mes codes vu qu j'ai effacé le mail par erreur

    — by Pascal Fauquez 1 year ago

  • Tt

    — by Daiana kapan 1 year ago

  • My TV..box can't get any programs saying error accrued 453

    — by Richard Lacey 1 year ago

  • ORVPN process not running error? How do I solve this error? The VPN is within the XCIPTV app but I can’t open the app because of this error… I am hesitant to uninstall the app because I have no idea how to reinstall. When XCIPTV player was working, the ORVPN wasn’t doing its job and I wasn’t able to watch live tv. Is there any way I can stop using the ORVPN and use my own ExpressVPN instead?

    — by Buster485 1 year ago

  • I HAVE INSTALLED XCIPTV PLAYER PRO IN MY LG WEB OS SMART TV,,HAVE A TRIAL ONLY ,,WHEN I GO ONLINE TO PAY,,,I ALWAYS GET A ERROR MESSAGE.ITS A PROBLEM YOUR END.

    — by MANIAM SK 1 year ago

  • Can i pay without using PayPal

    — by George Woods 1 year ago

  • I forgot to pay for the month and now it is not working, how do I start paying again?

    — by Mounir 1 year ago

  • Device :- 84:C0:EF:BE:88:0B Have setup XCIPTV in Trial mode not working correctly so tried to pay for full version Paypal not working to take payment

    — by Frank Hope 1 year ago

  • I can not login on my TV through firestick can this be reset.
    My VPN is connected.

    — by Sarah 1 year ago

  • Hi
    My free trial has expired, I am trying to subscribe but each time it gets to PayPal it says this page cannot be displayed, please try later, I have been trying for 3 days now. I am on xciptv
    Thanks

    — by Fred 1 year ago

  • i trying to renew the xcip app but on last step in payment it says (
    Things don't appear to be working at the moment. Please try again later.)

    need help

    — by Mahmood 1 year ago

  • i would like to renew the app but it stop me on payment method it says there is an issue in payment portal,, need help to activate the xcip player

    — by Mahmood 1 year ago

  • My subscription ends in October, how do I renew it

    — by Samuel kofi Abban 1 year ago

  • I have a Amazon Firestick the firestick is working but I cannot get the NTO XCIPTV to work. When I go into the app it ask for my email and password and it is the correct one but it keep saying its incorrect. What is the problem? Thanks

    — by James Burch 1 year ago

  • Hi, I am unable to see any of the channels. Is there something wrong on your end? Thanks

    — by Ronald Conrad Jr 1 year ago

  • xciptv continuosly freezing witha broadband of 80mbps. i am using it with a firestick

    — by marco 1 year ago

  • Hi My program Guide times are all wrong, They are about 2hrs behind. Also when I try to record it will only record for about 30 seconds

    — by Gary 1 year ago

  • I can't get logged in. It will not take any password

    — by Debra L Humphries 1 year ago

  • Hi, I’m having a problem with the channels. Sometimes the channel for example the Travel channel comes and it goes. Also, there is a lot buffering.

    — by Ronald Conrad Jr 1 year ago

  • I had the demo play. Iwant to reload but it says that I have to pay. I try to pay but it doesn't work

    — by Despina Korosiadou 1 year ago

  • I can't pay for one month paypal has issues

    — by Despina Korosiadou 1 year ago

  • Sir account send

    — by Uzair Malik 1 year ago

  • Hey there! PLEASE HELP!! Since updating my XCIPTV app back in April on my Firetv, I no longer have closed caption support with Exoplayer. I checked another Firetv that I didn’t update XCIPTV app and Clised Caption still works with exoplayer. Can you tell me how to get the new update to show closed captions? Also, there is no longer a closed caption option deep in the settings and there used to be. Thanks, Chris Surroundedbyvidiots@redacted

    — by Chris 1 year ago

  • C36C63

    — by 50563320767653 1 year ago

  • Do not know where to find the server address and Port, username and password on a link, to sign in after downloading xciptv app

    — by Ricky Stitt 1 year ago

  • Mon abonnement vient de se terminer. Je voudrais le renouveller. Comment contacter le support ?

    — by Moreau 1 year ago

  • Can't pay for app on my tv. Keeps saying PayPal failed when I follow the onscreen instructions on your website

    — by Gerard Fitzgibbon 1 year ago

  • Kindly assist for renew my subcription. Unable renew thorugh online.

    — by Savad 1 year ago

  • Bonjour, je ne peux plus regarder la TV, par l'application.

    — by Fages 1 year ago

  • I would like to create an account and sign up

    — by Quiwin 1 year ago

  • When trying to record I get a passed /failed error.

    — by Jeff Stewart 1 year ago

  • I'm having issues with buffering and freezing just about every channel I turn to

    — by Tina Simmons 1 year ago

  • Hi I'm trying to buy a yearly subscription but it keeps Saying PayPal down something went wrong try again later my trail of A week is nearly done please help regards padraig mc namara

    — by Padraig 1 year ago

  • l'application me signal mon compte est expirè et cela n'est pas normal

    — by Assane Traore 1 year ago

  • How to subscribe? And how much? How many users can use for the login account?

    — by Jernie 1 year ago

  • How can i use xciptv app to my android tv? I dont have username or password. I want to try thia pp uaing my android tv

    — by Jernie 1 year ago

  • How to fix a problem on xciptv app,because all the time is show me xciptv do not responding and everithing is stop and freeze.I use xciptv on extern android box to wach IPTV

    — by SLOBODAN 1 year ago

  • Login don't work

    — by Noel Chisholm 1 year ago

  • How do I create an account and login in on a fire stick tv? Please respond asap

    — by Melissa Lampe 1 year ago

  • How to login

    — by http://fkfkiptv.com:1980/ 1 year ago

  • Your domain ottrun.com has expired and none your apps stopped working

    — by John Simon 1 year ago

  • Ottrun.com website down

    — by Jim watts 1 year ago

  • I need help with getting log in details
    Not sure where to find xtream/ utl codes

    — by Dawn alison Jones 1 year ago

  • Saleemabbas

    — by Saleem 1 year ago

  • I cannot open my account what I do?

    — by SAMUEL 1 year ago

  • Can you help with the renewal of my IPTV

    — by Ali 1 year ago

  • Je n'arrive pas à installer xciptv sur mon LG smart TV

    — by Cesbron nzouankali Kaya 1 year ago

  • How can i get user name and password

    — by Ali shah 1 year ago

  • Hello I would like to sign up for your channels how do I go about it?

    — by Lisa Johnson 1 year ago

  • Welcome

    — by Gzim 1 year ago

  • Url and username and pasword xciptv

    — by Gzim 1 year ago

  • Hi,
    How can I create username and password on xciptv please?

    — by Ayobami Taofeeq Oyefeso 1 year ago

  • I'm trying to pay for a 1 year subscription, but your renew via paypal button isn't working. Can I have your paypal email, or are you done with this player. Please renew my account while working on the problem. Thank you!.

    Reach me on digitech@redacted.
    Best Regards.

    — by Steven Tracy 1 year ago

  • Hello. Need to renew up but the paypal is not working.

    — by Tomislav 1 year ago

  • I'm trying to pay for a 1 year subscription, but your link isn't working. Can I have your paypal email, or are you done with this player. Please renew my account while working on the problem. Thank you!

    — by Steven Tracy 1 year ago

  • Need tv for kids

    — by Ronginmanush 1 year ago

  • Dear,
    My trial period is done a long time ago, however I can’t renew my account because it is impossible to paid on your site.
    Please how could you solve my matter please?

    Thank you in advance for your help ASAP!

    — by Cheikh Kikou NDIAYE 1 year ago

  • Can't figure out the url in the logging so in able to log in

    — by Moses 1 year ago

  • I login! I open the channel I start watching it crashes and closes the app

    — by Gildo Pascoal neto 1 year ago

  • kl

    — by Kondoras 1 year ago

  • I cannot get any channels on my IPTV.

    — by David Millington 1 year ago

  • After registering, my app is frozen

    — by F Sayed 1 year ago

  • Need to renew my subscription

    — by Anirban Banerjee 1 year ago

  • I’m unable to subscribe as my trial period has expired.

    — by Steve Osibote 1 year ago

  • Hey there! Since updating my XCIPTV app on my Firetv, I no longer have closed caption support with Exoplayer. I checked another Firetv that I didn’t update XCIPTV app and Clised Caption still works with exoplayer. Can you tell me how to get the new update to show closed captions?
    Also, there is no longer a closed caption option deep in the settings and there used to be. Thanks,
    Chris
    Surroundedbyvidiots@redacted

    — by Chris 1 year ago

  • Can't get my app to work tried everything. Need talk to agent

    — by William 1 year ago

  • Need to renew my subscription. Need link to renew. Please contact me. I have my account info.

    — by Chico Lucero 1 year ago

  • Impossible d'effectuer le paiement pour renouveler abonnement

    — by Gharzouli 1 year ago

  • I cant log in to my account

    — by Paul clarke 1 year ago

  • asking for user name and password but not known

    — by Paul clarke 1 year ago

  • Qasim03215636719

    — by Qasim 1 year ago