Published by Pagatech Limited on Mar 6, 2024

Report an issue with Paga.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with Paga - Send, Pay, and Bank?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Pagatech Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Paga - Send, Pay, and Bank image 1 contact Paga - Send, Pay, and Bank image 2

About Paga - Send, Pay, and Bank

1. Save your contacts and upload all their payment details for easy one-click payments, add shortcuts for your most frequent transactions to your dashboard, track transaction history, add another number to your account, add or delete cards or a bank account… you get the picture, you are the captain of this ship!

2. Send money to any E-mail address, phone number or bank account and the sender receives it instantly, not hours or days later.

3. Instantly link your bank account, and cards or fund your wallet for easy payments, instant account updates, and top-notch customer experience.

4. As long as a person can receive money, you can send it through your Paga account.

5. Sending or requesting money from any email, or phone number is free, instant, and works every single time!

6. Your Paga account makes it stress-free to access and use your money.

7. More and more merchants are using Paga as their preferred payment method - pay for your DSTV, visa fees, airline ticket, airtime, groceries, or just about anything you need to pay for!

8. We have made it easy to remind debtors that it's time to pay up - simply send a payment request or your unique Payme URL and they can pay with one click!

9. We are licensed by the Central Bank of Nigeria, and we are PCI DSS Level 1 certified - meeting world security standards, we have put anti-fraud measures in place, so your mind can be completely at ease.

10. Rest assured that your money is safe with Paga.

11. You can register an account and start transacting within minutes!

Paga Customer Insights

1. For over a month now i have fill in all the requirement to get verified,even after telling me that the verification are complete,am still unable to perform any transaction on the app,and i have sent money into the app,can't use it or sent it out,this app really has issues,And i have try to reach out to their customer service ,Whatsapp,website,email no response at all 😔I like the app but I'm encountering issues recently.

2. Too bad! It seems as if the app is under the control of scammers! Pls fix this problem of delay Account upgrade before we abandoned your app!!Very bad experience so far, this app deducted my money more than three times with no proof of transaction to show that they deducted my money and just like that they didnt refund that money.

3. I'm so disappointed that a bank like paga has such a poor customer support.My account upgrade to level 3 still in view for the past 7 days now.

4. Today again i sent in #7000 from kuda this useless app confirmed that the deposit was sent and they didnt credit the money claiming to be waiting for my bank confirmation whereas my bank said the completed the transfer and sent my bank statement.

5. Customer service is the WORST I have come across."I recently funded my page account for verification purposes, but when I tried to use the app, I was unable to do so.

6. I feel frustrated and disappointed, as I trusted this app to be a legitimate wayOpening Paga account is useless.

7. I've made a purchase since Monday and my paga account has been debited but I'm yet to receive my data.

8. I cannot make a transfer into the paga account, neither can I do anything in the app prompting verify over and over and over again.

9. Please work on this or I close my account with Paga.Very slow and stressful, just that it's company's choice.

10. I have not been able to receive money sent to me from other banks and the money was not reverted back to the send.

11. Please you guys should do something about this issues.I would have honestly put zero stars if I could because how is your customer care support system so poor.

Steps to Troubleshoot & Fix Paga Issues

1. Fix Paga Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Paga: Restarting the app will resolve most errors.
  2. Update the Paga App. Here is how:
    1. On Android goto PlayStore » Search for "Paga" » Open Paga - Send, Pay, and Bank » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Paga » click "UPDATE".
  3. Clear Paga - Send, Pay, and Bank app cache: Clearing cached data will force your app to retrieve the latest data directly from Paga servers.
    1. On Android, goto Settings » Apps » Select "Paga - Send, Pay, and Bank" » click Storage » click "Clear Cache".
  4. Check Paga app permissions. If any of these permissions required to use your device's features are disenabled, Paga might not work.
  5. Uninstall and reinstall Paga. If nothing else has worked, completely uninstall Paga then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Paga not working

2. Fix Paga Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Paga be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Paga not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Paga may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Please delete my account. I want to start all over again due to some issues

    — by Eke Udo 1 year ago

  • Please delete my account. I want to start all over again due to some issues

    — by Eke Udo 1 year ago

  • I mistakenly fill my account with wrong details

    — by Umoru isah Abdulhakk 1 year ago

  • Delete transactions

    — by Franklyn nnaji 2 years ago

  • Request for accounts deletion

    — by Jake 2 years ago