Published by MyFitnessPal, Inc. on Mar 5, 2024

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Why should I report an Issue with MyFitnessPal: Calorie Counter?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of MyFitnessPal, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact MyFitnessPal: Calorie Counter image 1 contact MyFitnessPal: Calorie Counter image 2

MyFitnessPal Customer Insights

1. I'll be uninstalling and using Fitbit's native food log.The app has gotten even easier to use.. I absolutely love it, but gave 4 stars for taking away the use of the barcode scanner for free.

2. They took away the barcode scanner for the free version, so searching for your food (unless previously in the database) is infinitely harder.

3. The essentials are still here: database, barcode scanner, nutritional breakdown, weight tracker, but it's like they want to put it all on the front page and it's messy and cluttered.

4. They still offer a lot of the features in the free version which is so nice! It's really great for tracking my calories and protein goals.

5. Developer: I've read a lot of the recent reviews, many mentions about the barcode scanner not being free anymore.

6. Fix thisMy current food tracker is shutting it's doors this next month - checked this one out to see if it'd be a good alternative, but basically everything useful (that's normally free) is gated behind premium, at $20 a month (or $80 a year).

7. I just get a spinning wheel until i force shut the app.Still has the basics, but much less user friendly and putting the barcode scanner behind a paywall is not very cool.

8. Otherwise it's fine, great for tracking calories for free at leastI love that they offer a free version and don't make you use the subscription.

9. This, and the lack of barcode scanner is inconvenient enough that I will likely uninstall.I used it years ago and it was much simpler back then and easier on the eyes.

10. Decided to start using it again, and some of the most basic features, like barcode scanning, have been put behind a paywall.

11. I was really disheartened to see the app had taken away elements that were once the flagpole tools of the app, like easy user interface and barcode scanning.

Steps to Troubleshoot & Fix MyFitnessPal Issues

1. Fix MyFitnessPal Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart MyFitnessPal: Restarting the app will resolve most errors.
  2. Update the MyFitnessPal App. Here is how:
    1. On Android goto PlayStore » Search for "MyFitnessPal" » Open MyFitnessPal: Calorie Counter » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyFitnessPal » click "UPDATE".
  3. Clear MyFitnessPal: Calorie Counter app cache: Clearing cached data will force your app to retrieve the latest data directly from MyFitnessPal servers.
    1. On Android, goto Settings » Apps » Select "MyFitnessPal: Calorie Counter" » click Storage » click "Clear Cache".
  4. Check MyFitnessPal app permissions. If any of these permissions required to use your device's features are disenabled, MyFitnessPal might not work.
  5. Uninstall and reinstall MyFitnessPal. If nothing else has worked, completely uninstall MyFitnessPal then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MyFitnessPal not working


2. Fix MyFitnessPal Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make MyFitnessPal be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MyFitnessPal not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MyFitnessPal may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Dear,

    I have bought a new phone and I wanted to log in in Myfitnesspal account but it seemed as my email was not register in the App then I have create a new account with my email which is federicameow@redacted and with the login name Federicac20.
    I have waited for an email to confirm my account but it is not come, nonetheless I have treid to log in again but it is not possibile.

    Can you please help me with my account? I would like to use the App again.

    Thank you in advance,

    Best regards,

    Federica Curreli

    — by Federica 3 years ago