Published by Music Player. on Dec 22, 2023

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Why should I report an Issue with Music Player - Audify Player?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Music Player. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Music Player Customer Insights

1. Sometimes they try to trick me into pressing the wrong thing and opening the site for the ad! I hate it! And they just claimed that I just completed my "free trial of ad free use of the app" when in fact I've had plenty of ads in the last three days....it's just being screwy and annoying.Update- Inundated with ads.

2. Please helpThis was the best music player for download I had found, until someone had the poor idea of messing around with the settings, and now I have to set "Shuffle" every time I open the player, rather than it be set the way I left it set, as it was before.

3. When you pause playing, it doesn't pick up where you were in a Playlist, and when you go back to the app, it looks like it hasn't been opened since the last phone reboot.

4. You can still edit your music tracks, which is always a big plus, but after one of the last updates, it plays as I mentioned, and I don't like it!It's a perfect replacement for Google Play Music.

5. Would really like to be able to save my whole queue or select songs from it into a new or existing playlist like in Google Play.

6. Been using this for 5 years Edit* about a year later and a new phone same problem, I emailed several days ago, no response yet.

7. Otherwise a good music playerI really enjoy this app except that they really invaded it with ads...I go to change the song and oh! I have to wait for a stupid ad to load and then ex out of it... If there is an obvious x.

8. PLEASE bring the prior version back!!!!!This was a great app until a couple weeks ago, when it quit working correctly on Bluetooth in my truck.

9. Now, it will randomly stop playing music that I have set to play all night.

10. I have over 1k songs on my phone and in different categories.

11. Update: Removed a star because my queue is gone almost every time I open the app and there's no way to bring it back up.

Steps to Troubleshoot & Fix Music Player Issues

1. Fix Music Player Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Music Player: Restarting the app will resolve most errors.
  2. Update the Music Player App. Here is how:
    1. On Android goto PlayStore » Search for "Music Player" » Open Music Player - Audify Player » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Music Player » click "UPDATE".
  3. Clear Music Player - Audify Player app cache: Clearing cached data will force your app to retrieve the latest data directly from Music Player servers.
    1. On Android, goto Settings » Apps » Select "Music Player - Audify Player" » click Storage » click "Clear Cache".
  4. Check Music Player app permissions. If any of these permissions required to use your device's features are disenabled, Music Player might not work.
  5. Uninstall and reinstall Music Player. If nothing else has worked, completely uninstall Music Player then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Music Player not working


2. Fix Music Player Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Music Player be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Music Player not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Music Player may not be able to connect to the Internet when running in the background.

Reported Issues