Published by Mt Pelerin Group SA on Jun 16, 2023

Report an issue with Bridge Wallet.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with Bridge Wallet?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Mt Pelerin Group SA to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Bridge Wallet Customer Insights

1. Second time, I waited over 3 days to receive my activation code (hilarious) but nothing received, based on that I sent back to the support and guess what!! They ignored my email (it's been over a month still no response)Best way by far to cash in and out of DeFi 👍.

2. Plus buy/sell select assets by bank transfer.I really enjoy using Bridge Wallet! It has clear interface leading to a range of further possibilities.

3. Comes with excellent customer support as well! Will recommend to anyone who wants to get into (or already in) Crypto!The best bridge for buying and selling cryptos through bank transfers, super fast, cheap, efficient, professional.

4. However, my bank has been asking for specific details for them to verify your fund transfer in fiat GBP like a reference number of such and senders name and acct.

5. First time, I contacted the support because I couldn't receive any activation code and they responded by unblocking my account.

6. A must!Tried twice over 10 days to activate the account, based on the rules if you pressed the button to receive activation code uou will be blocked.

7. The integration of Synth Stable Coins such as jEUR among others allow also a better planificaction of deposits and withdrawals.I had my funds back in the crypto wallet as there is no other choice.

8. Cash out with no kYc and make international SEPa payments - just be aware of the CHF limits and you are good to go !Tells me to log in with Bridge Wallet by finding an obscure setting in the app.

9. It was frustrating and dissapointing and the fiat conversion to bank transfer is unsuccessful.

10. When I signed up, I checked the PIN option, had no issues signing up, but kept getting a 401 error at the top of the app while exploring.

11. #, but you gave an incomplete info of what i had been asking from you in my multiple emails.

Steps to Troubleshoot & Fix Bridge Wallet Issues

1. Fix Bridge Wallet Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Bridge Wallet: Restarting the app will resolve most errors.
  2. Update the Bridge Wallet App. Here is how:
    1. On Android goto PlayStore » Search for "Bridge Wallet" » Open Bridge Wallet » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Bridge Wallet » click "UPDATE".
  3. Clear Bridge Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from Bridge Wallet servers.
    1. On Android, goto Settings » Apps » Select "Bridge Wallet" » click Storage » click "Clear Cache".
  4. Check Bridge Wallet app permissions. If any of these permissions required to use your device's features are disenabled, Bridge Wallet might not work.
  5. Uninstall and reinstall Bridge Wallet. If nothing else has worked, completely uninstall Bridge Wallet then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Bridge Wallet not working

2. Fix Bridge Wallet Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Bridge Wallet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Bridge Wallet not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Bridge Wallet may not be able to connect to the Internet when running in the background.

Reported Issues