Published by Nationstar Mortgage LLC on Oct 12, 2023

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  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Mr. Cooper

1. Make payments quickly, monitor your FICO® Score*, and see customized ways to leverage your home equity—or quickly get in touch with a mortgage expert for on-demand assistance.

2. With our app in your back pocket, managing your home loan can be easy and stress free.

3. Handle the basics with ease — safely and securely make payments or set up AutoPay .

4. View your home’s value and equity as they change over time.

5. Get potential loan options based on your goals.

6. Keeping track of your mortgage with Mr.

7. It’s simple, quick, and secure.

8. Cooper is more convenient than ever.

9. We make finding our communications convenient and hassle-free.

Mr. Cooper Customer Insights

1. The instructions sent in the mail tells you that for transfers, before auto pay can kick in you must make a one time payment.

2. From the reviews it looks like I'm not the only one having problems, PLEASE FIX !!! Thank you...When making a payment they give you options to pay full payment, partial payment, principal payment or escrow payment.

3. When I choose the partial payment it should automatically be put into a suspense account until full payment is made but it doesn't.

4. I also have to wait 24 hrs after placing the first payment to even make the additional payment.I can't capture my insurance check photos for mobile deposit.

5. Trying to log in right now and it doesn't recognize the username I've been using for years so now I can't reset my password.

6. IT ISN'T! The worst part is that when I click "forgot password", it only sends the email to reset the password when it feels like it, or the link will be "expired" even though it just got sent.

7. They need to fix this issue immediately because I'm tired of having to reset my password and now username due to this garbage app.

8. I followed the instructions just to have another payment taken out alongside the one time causing me to be forced into an overdraft fee.

9. It automatically gets sent to principal payment.

10. I haven't been able to make a payment through the app since I've had it.

11. This is ridiculous I had to block all incoming calls and missing important calls because of these idiots I will never use them to refinance (run my credit) if this what I got to go through.Not happy that I have to put in 2 separate payments to pay extra to my principal.

Steps to Troubleshoot & Fix Mr. Cooper Issues

1. Fix Mr. Cooper Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Mr. Cooper: Restarting the app will resolve most errors.
  2. Update the Mr. Cooper App. Here is how:
    1. On Android goto PlayStore » Search for "Mr. Cooper" » Open Mr. Cooper » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mr. Cooper » click "UPDATE".
  3. Clear Mr. Cooper app cache: Clearing cached data will force your app to retrieve the latest data directly from Mr. Cooper servers.
    1. On Android, goto Settings » Apps » Select "Mr. Cooper" » click Storage » click "Clear Cache".
  4. Check Mr. Cooper app permissions. If any of these permissions required to use your device's features are disenabled, Mr. Cooper might not work.
  5. Uninstall and reinstall Mr. Cooper. If nothing else has worked, completely uninstall Mr. Cooper then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Mr. Cooper not working

2. Fix Mr. Cooper Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Mr. Cooper be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Mr. Cooper not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Mr. Cooper may not be able to connect to the Internet when running in the background.

Reported Issues