Published by MoneyLion Inc. on Oct 20, 2023

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Why should I report an Issue with MoneyLion: Go-to Money App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of MoneyLion Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About MoneyLion: Go-to Money App

1. Access fast cash with an early paycheck and use Instacash℠ for extra money when you need it. - Need to borrow money? - Membership ($19. 1 Instacash is a 0% APR cash advance service provided by MoneyLion.

2. Fees may apply for ATM transactions outside this network. 6 Personal loans in the MoneyLion marketplace you may apply for have repayment terms from 12 months to 84 months.

3. An Instacash advance is a non-recourse product, not a personal loan, and there is no mandatory minimum or maximum timeframe for repayment; you will not be eligible to request a new advance until your outstanding balance is paid.

4. You may be required to have certain MoneyLion accounts to use this feature. 4 Shake 'N' Bank and other Rewards are subject to terms and conditions.

5. Faster access to funds is based on comparison of a paper check versus electronic Direct Deposit. 3 Round Ups is subject to terms and conditions.

6. Rewards are an optional service offered by MoneyLion. 5 The MoneyLion Debit Mastercard can be used for no-fee withdrawals at ATMs in the Allpoint network.

7. Your available Instacash advance limit will be displayed to you in the MoneyLion mobile app and may change from time to time.

8. Instacash is an optional service offered by MoneyLion.

9. Your limit will be based on your direct deposits, account transaction history, and other factors as determined by MoneyLion.

10. See Instacash Terms and Conditions for more information. 2 With direct deposit.

11. Increased Instacash limit with Safety Net requires recurring direct deposit into RoarMoney account.

MoneyLion Customer Insights

1. The only thing that sucks is that they only let you take out in $100 increments and you're charged $8.99 for each increment you take out plus they want a tip (it's optional) but if you want to take out $500 then it'll end up costing you a total of $544.95. So beware of that, otherwise they approve you right away and made the process of getting the money faster and easier!It's a pretty reliable app and helps people in a tight spot.

2. All in one place, however, I don't utilize all the functions available so it's clutter for me.They ask for "tips" when using the cash advance feature, which already charges a %10 fee, and you can only take out $100 at a time no matter your limit.

3. So depending on how much you need, you have to make multiple withdrawals, paying the same $9 fee everytimeIt's a good banking company, the only thing I have a mild issue is that the app feels significantly more cluttered than other banking apps.

4. I've had my account for four years, and there have been no great improvements, but there are definitely more fees.

5. You then have to pay more fees to withdraw any funds, which is fair if you only need a bit.

6. I am learning! I can't seem to sign up for the credit building plan, but have used the instacash feature monthly with no problems whatsoever.

7. So they charge you 10% for every time, cap it at $100 per request but then as soon as you get that you can request another $100 with a other 10% fee.

8. For example, if i take out $300, i have to pay $30 in fees and I believe they tack on hidden fees.

9. They keep hounding at a tip, but i feel like if I have to pay $10 in fees, that is your tip.

10. There are better apps in my opinion.I've been using this app for a couple of years now with few issues, that I blame on myself for not fully understanding how to properly do things.

11. Be careful.They approved me for $150 right away and they keep increasing the amount each time I pay it back on time.

Steps to Troubleshoot & Fix MoneyLion Issues

1. Fix MoneyLion Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart MoneyLion: Restarting the app will resolve most errors.
  2. Update the MoneyLion App. Here is how:
    1. On Android goto PlayStore » Search for "MoneyLion" » Open MoneyLion: Go-to Money App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MoneyLion » click "UPDATE".
  3. Clear MoneyLion: Go-to Money App app cache: Clearing cached data will force your app to retrieve the latest data directly from MoneyLion servers.
    1. On Android, goto Settings » Apps » Select "MoneyLion: Go-to Money App" » click Storage » click "Clear Cache".
  4. Check MoneyLion app permissions. If any of these permissions required to use your device's features are disenabled, MoneyLion might not work.
  5. Uninstall and reinstall MoneyLion. If nothing else has worked, completely uninstall MoneyLion then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MoneyLion not working


2. Fix MoneyLion Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make MoneyLion be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MoneyLion not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MoneyLion may not be able to connect to the Internet when running in the background.

Reported Issues