Published by ModelMaker Tools on Aug 23, 2023

Report an issue with SimpleMind Pro.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with SimpleMind Pro - Mind Mapping?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of ModelMaker Tools to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact SimpleMind Pro - Mind Mapping image 1 contact SimpleMind Pro - Mind Mapping image 2

About SimpleMind Pro - Mind Mapping

1. SimpleMind Pro is designed to synchronize your Mind Map across platforms. • Continuously fine-tuned based on customer feedback. • Trustworthy and reliable: 10+ years of updates and improvements. • Used in a wide range of applications: business, education, legal and medical. • Unique free-form layout or various auto layouts. • Change and customize the style of the Mind Map. ○ sync mind maps across platforms.

2. Mind mapping helps you organize your thoughts, remember information and generate new ideas.

3. We've created a beautiful, intuitive app, so you can mind map wherever you are and whenever you want.

4. SimpleMind for Android is optimized for phones and tablets.

SimpleMind Pro Customer Insights

1. Having the maps in the cloud so that they are portable and sync between devices makes the software exponentially more functionable.Have used mind maps in business for many years.

2. I love that the mind map can easily be switched to a black theme, and automatic layouts.Would have been perfect if I could turn off automatic editing or at least be able to manually save.

3. It has built in templates, tons of options, the ability to save to the most used cloud services, just bring your ideas.I don't love that you have to purchase the full app on each platform to get access to cloud storage and share between devices.

4. If they only had a Confluence add in app it would be my very favorite tool.No Desktop Access-- I paid for the pro version on my phone, and at one point, I was able to use SimpleMind on my computer, but now I can't.

5. This app is close to perfect.So nice I bought it twice, I've tried other mind map programs and between functionality out pricing this would be the best bang for your buck.

6. File management UX is a bit confusing, but I did find a way to do what i wanted, which was storing a mind map in a folder synchronized to all my devices with Syncthing.

7. Some of the settings controls could be more streamlined and intuitive; it's often difficult to know what settings are being adjusted and how without some tedious trial and error.Very well-designed mind map UX.

8. SimpleMind has now been an essential app for me for years.Fantastic app for mentally processing ideas and organizing your thoughts.

9. Most important, moving of items is very simple, essential for mind maps.

10. I bought the Android one a while ago and wanted the ability to work on my PC as well, found out you need to pay separately for each license, considering the value I got from this one I was happy to support the developers a bit more.

11. Other than that, I've been using this app for years and I love how intuitive it is.

Steps to Troubleshoot & Fix SimpleMind Pro Issues

1. Fix SimpleMind Pro Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SimpleMind Pro: Restarting the app will resolve most errors.
  2. Update the SimpleMind Pro App. Here is how:
    1. On Android goto PlayStore » Search for "SimpleMind Pro" » Open SimpleMind Pro - Mind Mapping » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SimpleMind Pro » click "UPDATE".
  3. Clear SimpleMind Pro - Mind Mapping app cache: Clearing cached data will force your app to retrieve the latest data directly from SimpleMind Pro servers.
    1. On Android, goto Settings » Apps » Select "SimpleMind Pro - Mind Mapping" » click Storage » click "Clear Cache".
  4. Check SimpleMind Pro app permissions. If any of these permissions required to use your device's features are disenabled, SimpleMind Pro might not work.
  5. Uninstall and reinstall SimpleMind Pro. If nothing else has worked, completely uninstall SimpleMind Pro then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SimpleMind Pro not working


2. Fix SimpleMind Pro Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SimpleMind Pro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SimpleMind Pro not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SimpleMind Pro may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hi, dear supporter:
    I have a question about the simple mind. I am a simple mind pro users. I have created a mindmap, but lost a part of it. So I want to check the history and trace it back. Is there a history tracking feature on the app. I haven't found it.
    Please let me know.
    Thank you
    Haotian

    — by Haotian 1 year ago

  • Please cancalle mu subs.. I didn't subscribe to this...

    — by Dee Christy 2 years ago

More from the developer