Published by Le Bon Samaritain on Nov 7, 2023

Report an issue with Staying Alive.
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Why should I report an Issue with Staying Alive?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Le Bon Samaritain to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Staying Alive Customer Insights

1. Maybe we're supposed to do the work for them to fill their database full of AED locations? I don't know but this app was a big disappointment and I'm uninstalling it because it's useless.I wanted to register as a citizen responder in my area, but it won't accept my Canadian postal code.

2. I'd love to enhance the app by adding defibs in my area - I'm in UK on a Oneplus 5TThe 3 nearest defibrillators to me were all in wrong location.

3. Availability 24/7 would be a good map feature.Is this a joke? Only one AED was listed in my entire area! And the video CPR lessons are in French with tiny subtitles.

4. Have 300Mb internet so not a bandwidth issue.Seems to be the only aed locator which has a complete database of my local defibs (i have tried 3 others).

5. I asked my wife to check on her phone supposing that this might be a problem with my mobile, but she too couldn't see those I've added.

6. When I try to add new defibs I get an error ("An error occurred, check the fields") despite checking the fields multiple times.

7. What is the point of an AED app that doesn't show AEDs? it found my location straight away then all it does is show the map with a spinning green circle.

8. Not very impressed.It would be great if you could add function of real time location of Responders in order to help as much as possible.

9. Given up now and uninstalled.Great app, but outdated information in my area.

10. Living in a tourist area I am anxious to get this done while the season's here, but I'm frustrated by this problem.

11. Everyone should be able to find one in energencies.I am tasked with entering over 100 AEDs in my area.

Steps to Troubleshoot & Fix Staying Alive Issues

1. Fix Staying Alive Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Staying Alive: Restarting the app will resolve most errors.
  2. Update the Staying Alive App. Here is how:
    1. On Android goto PlayStore » Search for "Staying Alive" » Open Staying Alive » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Staying Alive » click "UPDATE".
  3. Clear Staying Alive app cache: Clearing cached data will force your app to retrieve the latest data directly from Staying Alive servers.
    1. On Android, goto Settings » Apps » Select "Staying Alive" » click Storage » click "Clear Cache".
  4. Check Staying Alive app permissions. If any of these permissions required to use your device's features are disenabled, Staying Alive might not work.
  5. Uninstall and reinstall Staying Alive. If nothing else has worked, completely uninstall Staying Alive then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Staying Alive not working


2. Fix Staying Alive Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Staying Alive be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Staying Alive not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Staying Alive may not be able to connect to the Internet when running in the background.

Reported Issues