Published by ALSA Autobuses on Mar 4, 2024

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Why should I report an Issue with Alsa: Buy coach tickets?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of ALSA Autobuses to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Alsa: Buy coach tickets

1. Still not discovered all the advantages of our App? • Find your coach and check where you are at any time during the trip – and all in real time! • Furthermore, if you register for Alsa Plus, you will be able to enjoy advantages on your future purchases: no management fees, accumulate 4% of your purchases in points, and exchange them whenever you want to purchase other tickets. • You will be able to get special offers that are only available through this App. • Bring up to 30 kg of luggage with you free of charge (25 kg on international lines). • Add up to 30 kg of extra luggage from €3 per trip. * (option only available on international routes). • You can bring sports equipment such as bicycles, surfboards or skis with you. • Your pet can travel comfortably in one of the areas we designate for them.

2. Forget about queues and waiting around to buy or print your tickets. It’s so easy! • Choose where you’re going to and from, the dates of your trip, and the times that Alsa offers you.

3. Our app also gives you the option to buy tickets for transfers from the main airports to city centres and, if you need to rent a car with a driver or a private coach, Alsa offers this too.

4. With Alsa you can travel by coach all over Spain, from the Sagrada Familia to the Picos de Europa, stopping off first at the Alhambra and finishing off with a splash at the Bay of La Concha (San Sebastián), always at the best price!

5. See a new way to book tickets, manage your bookings, and get information on coach schedules and the best prices for coach travel to destinations in Spain, Portugal and the rest of Europe.

6. Share your trip with friends or family while on our coaches, and discover incredible places, such as the Camino de Santiago through the silver route or the French route, discovering the beaches in the Basque Country, Cantabria, Asturias or Galicia.

7. Then enter the passenger information. • Choose your favourite payment method: card, PayPal or Alsa Plus points.

8. Save when buying coach tickets on the Official Alsa app!

9. All you need to do to book your coach trip is download our free App.

10. All Alsa coaches have a bathroom on board and a free Wi-Fi connection.

11. Fast, easy, and secure payment! • Don’t print your ticket, you can show it on the App or download it to your wallet.

Alsa Customer Insights

1. Pity I wanted to book through the app, but now I need to use my browser and do it on the website insteadKeeps telling me that there is an error, it's their fault and trying to fiix it.on multiple daysVery easy to use, and you can spend your points what you've collected, not like other appsdoesn't work-cant find bus times and it keeps saying my phone number is invalid if I try to log inThe app is great when it works.

2. I'm trying to book a return ticket for THE SAME DAY, but when I go to the calendar for the return journey, it won't allow me to select the same day (as the departure).

3. I had two open returns but there's an error with the booking calendar and I cannot use the second half of the tickets.

4. The app also doesn't accurately show some routes.Smooth, efficient, excellent with superb quality conditions.It worked well once.

5. After months of trying my ticket history disappeared and the tickets are no longer in the app.

6. Notification that asks me if I am still interested in buying a ticket after I done a search on it.

7. It's all good but I dont need this app to keep sending me notification.

8. It won't allow me to log into ALSA Plus, which I need to do to redeem a tourism voucher.

9. This will end up in renewal.Looks like a good app but there is an error.

10. I'm told to use Firefox as another alternative, but that doesn't load pages properly.

11. Also login keeps failing.Oh my word, what a terrible app.

Steps to Troubleshoot & Fix Alsa Issues

1. Fix Alsa Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Alsa: Restarting the app will resolve most errors.
  2. Update the Alsa App. Here is how:
    1. On Android goto PlayStore » Search for "Alsa" » Open Alsa: Buy coach tickets » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Alsa » click "UPDATE".
  3. Clear Alsa: Buy coach tickets app cache: Clearing cached data will force your app to retrieve the latest data directly from Alsa servers.
    1. On Android, goto Settings » Apps » Select "Alsa: Buy coach tickets" » click Storage » click "Clear Cache".
  4. Check Alsa app permissions. If any of these permissions required to use your device's features are disenabled, Alsa might not work.
  5. Uninstall and reinstall Alsa. If nothing else has worked, completely uninstall Alsa then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Alsa not working


2. Fix Alsa Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Alsa be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Alsa not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Alsa may not be able to connect to the Internet when running in the background.

Reported Issues