Published by MNC Sekuritas on Sep 19, 2023

Report an issue with MotionTrade.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with MotionTrade?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of MNC Sekuritas to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact MotionTrade image 1 contact MotionTrade image 2

About MotionTrade

1. Kamu bisa memberikan perintah suara kepada asisten virtual untuk membuka menu, input order transaksi, membaca berita, mengecek harga saham, dan melakukan aktivitas lainnya di aplikasi.

2. Charting yang komprehensif, dilengkapi dengan berbagai drawing tools dan indikator teknikal yang dapat disesuaikan dengan kebutuhan pengguna.

3. MotionTrade, dirancang untuk kenyamanan investasi saham dan reksa dana kamu.

4. Buka rekening online, tanpa dokumen fisik, hanya selfie dengan e-KTP.

5. Tersedia informasi riset harian, ekonomi serta pasar modal secara berkala dari analis yang berpengalaman.

MotionTrade Customer Insights

1. Aside from stocks, there is also information for mutual funds as well! Keep improving the apps, great job so far 👍I love how secure this app, but I have one concern about the UI, sometimes i want to buy some stock but I end up by selling my stock, this UI for order must be improved, at least change your order button CTA, from "confirm" to "buy" or "sell" just itVery unprofessional, this app always lagging in the opening and closing, not recommended at all, better switch to other.

2. Tiring.add Speed Order quantity : 25%, 50%, 100%, max cash, max limit, etc ; stock watchlist can not be clicked directly to execute my orderTo sum it up it is terrible, horrifying experience! Server kept crashing, 5 times a day on crucial times, it does not work for the first 1/2 hour the market is open, last 1/2 hours near closing, and another 6x in between.

3. NEED: Screen by accum/dist and by candle forms; better chart UI; better super order scenarios; Get rid of locked fund & minimum daily fee.Unpleasant experience.

4. They need to get their system in place otherwise they are loosing business!! I would give 0 stars if they're any!!GOOD: focuses on the trading with key technical analysis tools; app is light, rarely lags.

5. NOT SO GOOD: Research menu not so useful; UI looks classic; Rarely updated; Locked fund Rp100rb; minimum daily fee Rp10rb: Net G/L hard to view.

6. And I know the answer will be like this " the app is currently normal, please try again"... What a joke.So Diassaponted, server cannot be reach when I want to sell stock.

7. The welcoming voice is not appropriate, no need to be greeted by your apps.

8. Its voice command, especially the welcoming message, always turned on although I have turn-off the voice command so many time.

9. For about a month, there's a better improvement for the server quality, security, and connection stability.

10. Moreover, it is quite disturbing as people around me, strangers or friends, could hear the opening message whenever I open the app.

11. Useful: powerbuy screener, buy/sell analysis, fake/real accum/dist status by end of day.

Steps to Troubleshoot & Fix MotionTrade Issues

1. Fix MotionTrade Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart MotionTrade: Restarting the app will resolve most errors.
  2. Update the MotionTrade App. Here is how:
    1. On Android goto PlayStore » Search for "MotionTrade" » Open MotionTrade » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MotionTrade » click "UPDATE".
  3. Clear MotionTrade app cache: Clearing cached data will force your app to retrieve the latest data directly from MotionTrade servers.
    1. On Android, goto Settings » Apps » Select "MotionTrade" » click Storage » click "Clear Cache".
  4. Check MotionTrade app permissions. If any of these permissions required to use your device's features are disenabled, MotionTrade might not work.
  5. Uninstall and reinstall MotionTrade. If nothing else has worked, completely uninstall MotionTrade then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MotionTrade not working


2. Fix MotionTrade Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make MotionTrade be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MotionTrade not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MotionTrade may not be able to connect to the Internet when running in the background.

Reported Issues