Published by Microsoft Corporation on Mar 4, 2024

Report an issue with Microsoft PowerPoint.
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Why should I report an Issue with Microsoft PowerPoint?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Microsoft Corporation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Microsoft PowerPoint Customer Insights

1. Arg!!! answers: file source: local card (same as I was using before November) file type: .pptx from 365 to reproduce, push the new presentation button.

2. Theres almost no difference which makes this app pointless.Know how when you want to use a picture for the backdrop of your presentation, but you don't know the exact dimensions of the slide? A photo is copied / pasted (or inserted) onto the blank, then the object gets distorted in order to get it to fit the page.

3. As a heavy PowerPoint user in the office and other groups doing weekly presentations for over 30 years, I am very familiar with what is possible with the full version.

4. edit for Microsoft: I've only done local files, I believe they save in .ppt. The app autosaves, half of the time that's fine, the other half of the time it will completely freeze the ability to edit the document.

5. It's easy to compose and edit text, insert photos and rearrange the sequence of slides.

6. I tutor kids and more teachers are using PowerPoint through Google Classroom for assignments.

7. I think I'm gonna switch to google slides instead.I'd have to call PowerPoint an intuitive app because my skills are puny.

8. They also provide the necessary tools to utilize the basic tools to even make a powerpoint presentation to start.

9. The mobile version in of itself is half-baked compared to the desktop version which not only provides all the tools available with a simple click.

10. It and restart and it works fine again for a bit.I was under the impression that paying for a full subscription would allow me to use all the features, on a Chromebook.

11. I was using it for at least a year without a problem before November.How do you just have audio as an insert option.

Steps to Troubleshoot & Fix Microsoft PowerPoint Issues

1. Fix Microsoft PowerPoint Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Microsoft PowerPoint: Restarting the app will resolve most errors.
  2. Update the Microsoft PowerPoint App. Here is how:
    1. On Android goto PlayStore » Search for "Microsoft PowerPoint" » Open Microsoft PowerPoint » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Microsoft PowerPoint » click "UPDATE".
  3. Clear Microsoft PowerPoint app cache: Clearing cached data will force your app to retrieve the latest data directly from Microsoft PowerPoint servers.
    1. On Android, goto Settings » Apps » Select "Microsoft PowerPoint" » click Storage » click "Clear Cache".
  4. Check Microsoft PowerPoint app permissions. If any of these permissions required to use your device's features are disenabled, Microsoft PowerPoint might not work.
  5. Uninstall and reinstall Microsoft PowerPoint. If nothing else has worked, completely uninstall Microsoft PowerPoint then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Microsoft PowerPoint not working


2. Fix Microsoft PowerPoint Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Microsoft PowerPoint be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Microsoft PowerPoint not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Microsoft PowerPoint may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Cancellation of subscription request

    — by Elaine Graham 2 years ago