Published by Microsoft Corporation on Jul 14, 2023

Report an issue with Microsoft Kaizala.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Microsoft Kaizala?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Microsoft Corporation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Microsoft Kaizala image 1 contact Microsoft Kaizala image 2

About Microsoft Kaizala

1. Kaizala is a highly interactive, all-in-one messaging app with incredibly productive & utility features viz. announcements, task management, survey & polls, schedule meetings, collecting feedback, requesting attendance, quizzes, and more.

2. Kaizala provides Azure Active Directory sign-in options for chats. - The encrypted messenger sports Office 365's enterprise-level security. - Office 365 integration enables group creation and management.

3. Organizations worldwide have adopted Microsoft Kaizala, making it one of the most preferred professional communication and team collaboration apps.

4. Microsoft Kaizala is an encrypted messaging app for sending instant messages, pictures, documents, video and audio. Microsoft runs on trust.

5. With no upper limit on members, Kaizala has set the benchmark for messengers handling large groups. - Kaizala is compliant with GDPR, ISO 27001, SOC1, and HIPAA.

6. Kaizala is a scalable app aimed at increasing productivity, collaboration and efficiency for both users & organizations.

7. We at Kaizala, respect your privacy and never share your data to any third party.

8. Kaizala provides secure 1:1 and private group chats.

9. Microsoft Kaizala will retire on August 31, 2023.

10. Users can remove members and manage data. - Create custom actions, get access to advanced data reporting and analysis.

11. These can be groups for internal team discussion, engaging consumers and gather feedback, and for professional interaction and interest-based networking.

Microsoft Kaizala Customer Insights

1. It is giving problem after system update from One plus.It's like any other messaging app, you can text, call, send audios videos images and have several organizational features along with games, but needs a little updation to keep up with the other popular messaging apps.

2. Other than that, it has been a great experience.1. Almost like WhatsApp, but doesn't allow to reply to an individual message through voice recording and image/video.

3. We use it for sending text, pictures and videos in our family as we want to avoid WhatsApp and other overcrowded and insecure apps.

4. Its robust features, including encrypted messaging and customizable notifications, enhance the overall chatting experience.Not able to open the app on One plus 7T.

5. After a couple of weeks of installing it, whenever I try to make a call it says the person is unreachable and when I receive calls my phone does not ring and I only get a missed call notification.

6. It is secure, easily moderated by admins and transition from other messaging apps is real smooth because it is extremely user friendly.

7. If you need an instant messaging app with a great deal of more functions related to a work scene, this is the app to use.

8. It's tiring to keep on holding the mic button to send an audio message here, rather than touching it once and the recording process continuing on its own.

9. Wouldn't be the first Microsoft product to get abandoned quickly if usage does not reach certain levels.Better and more useful than most of the social networking apps.

10. Please fix this!Good! user-friendly with a sleek interface and offers seamless communication, making it a must-have for staying connected with friends and family.

11. My notification setting is set to on, with priority message checked, sound on, vibration off, and lock screen display on.

Steps to Troubleshoot & Fix Microsoft Kaizala Issues

1. Fix Microsoft Kaizala Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Microsoft Kaizala: Restarting the app will resolve most errors.
  2. Update the Microsoft Kaizala App. Here is how:
    1. On Android goto PlayStore » Search for "Microsoft Kaizala" » Open Microsoft Kaizala » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Microsoft Kaizala » click "UPDATE".
  3. Clear Microsoft Kaizala app cache: Clearing cached data will force your app to retrieve the latest data directly from Microsoft Kaizala servers.
    1. On Android, goto Settings » Apps » Select "Microsoft Kaizala" » click Storage » click "Clear Cache".
  4. Check Microsoft Kaizala app permissions. If any of these permissions required to use your device's features are disenabled, Microsoft Kaizala might not work.
  5. Uninstall and reinstall Microsoft Kaizala. If nothing else has worked, completely uninstall Microsoft Kaizala then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Microsoft Kaizala not working


2. Fix Microsoft Kaizala Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Microsoft Kaizala be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Microsoft Kaizala not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Microsoft Kaizala may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Account deliting request

    — by Lex v8 2 years ago

  • Hi i want to register in kaizala for the first time and for a class, but i put my number and
    they tell me that they are gonna send me a verification code, and i
    try like 3 days consecutive and they didn't send me de code, and also
    they block me like 4 hours and then when i try again, they didn't send
    me the code number. PLEASE HELP is for a class. My number is from
    Puerto Rico.

    — by Mariam N Rivera 3 years ago