Published by Merrick Bank on May 10, 2023

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Why should I report an Issue with Merrick Bank Mobile?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Merrick Bank to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Merrick Bank Mobile

1. We protect your information through various security controls, including device recognition technology and encrypted mobile banking data, to name a few.

2. Note: There is no charge from Merrick Bank for the goMobile App, but message and data rates may apply.

3. The updated - and totally free - Merrick Bank goMobile app gives you the power to do even more, right from your smartphone.

4. You can check your account balance, schedule and view your payments, view your account transaction details, set up notifications — and lots more.

5. The Merrick Bank goMobile app is optimized for your Android™ and is available 24/7 to all Merrick Bank customers.

6. Our App allows you to access your account using your existing online Cardholder Center username and password.

7. To start using the mobile app, simply use your current online Cardholder Center login information.

8. Get all the details you need to manage your account, plus a fresh new look, by downloading the updated mobile app!

9. Plus, with our latest update, you can now check and monitor your FICO® Score with goScore® so you can stay on top of your credit and avoid surprises.

10. You can also view your monthly billing statement.

11. Android™ is a registered trademark of Google Inc.

Merrick Bank Customer Insights

1. It is absolutely frustrating knowing there is no logical reason why this should be happening.Love it! Never had any problem with app and makes life so much easier when your on the go and need to check transactions,pay your bill and a feature that I really love is the goscore! If your looking to make a purchase on a car or house! You can flash that score at them and shut them down if they have that look on their face like your at wrong place! Lol I also love Merrick because they said pay your bills on time for 6 months and we will increase your limit and they did! Thanks 💯💯Not sure what's happening but the app worked fine for two years up until a couple of weeks ago.

2. I don't know why it needs WiFi to work, but I'm glad i at least have an option to login and pay my bill.

3. I paid my balance off and didn't use the card for a while, they dropped my credit line from $2400 to $300 without any warning, then a few months later they closed my account for inactivity.

4. Found out on Credit Karma.My user ID and password work but it won't let me use my finger ID.

5. I went so far as to change my password, uninstalling and reinstalling, restarting my phone, switching from wifi to data and back again, and completely clearing the app's cache and data.

6. Thank you to the users who shared that option!Doesn't Even Open 80% of The Time I cannot get the app to open most of the time.

7. PS it used to work before I switched phones, (I switched for exact model).The guy who said that the complaints here are most likely due to user error has no idea what we've all been going through.

8. It opens and says bank name then goes to a white screen and doesn't go anywhere.

9. It's not allowing me to login the initial login page keeps going never switching to the actual login screen.

10. So I tried to set it up, (every time I open the app).

11. If an app does not work, it should be corrected before it is placed out for customer use.The app is garbage, so much you cannot do on it then what you can do with bigger companies apps.

Steps to Troubleshoot & Fix Merrick Bank Issues

1. Fix Merrick Bank Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Merrick Bank: Restarting the app will resolve most errors.
  2. Update the Merrick Bank App. Here is how:
    1. On Android goto PlayStore » Search for "Merrick Bank" » Open Merrick Bank Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Merrick Bank » click "UPDATE".
  3. Clear Merrick Bank Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Merrick Bank servers.
    1. On Android, goto Settings » Apps » Select "Merrick Bank Mobile" » click Storage » click "Clear Cache".
  4. Check Merrick Bank app permissions. If any of these permissions required to use your device's features are disenabled, Merrick Bank might not work.
  5. Uninstall and reinstall Merrick Bank. If nothing else has worked, completely uninstall Merrick Bank then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Merrick Bank not working

2. Fix Merrick Bank Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Merrick Bank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Merrick Bank not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Merrick Bank may not be able to connect to the Internet when running in the background.

Reported Issues