Published by Mercantil, C.A., Banco Universal on Nov 15, 2023

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Why should I report an Issue with Mercantil Móvil Personas?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Mercantil, C.A., Banco Universal to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Mercantil Móvil Personas

1. La aplicación Mercantil Móvil Personas sigue brindando la oportunidad de que realices tus operaciones cotidianas de forma fácil, rápida, intuitiva y segura, por este enfoque incorpora dos nuevas funcionalidades para potenciar los pagos móviles: Tpago con venta de divisas y la clave de pago C2P. (**) Para ello debes cumplir con los parámetros de aprobación crediticia. • Comparte el resultado de tus transacciones y el detalle de tus movimientos por la red social de tu preferencia o correo electrónico.

2. Para comenzar a vivir esta experiencia, debes registrarte previamente en Mercantil en Línea Personas y tener un dispositivo móvil con sistema operativo Android, versión 4. 4 en adelante.

Mercantil Móvil Personas Customer Insights

1. It would be amazing if you can troubleshoot that!!It doesn't matter how much you try, you can't recharge your cellphone balance, at least with Movistar.

2. However, just as other people, I can't recharge my cellphone balance.

3. Ok, found this app good as the service provided by the bank.

4. Besides that, everything seems fine to me.No puedo actualizar la App.

5. You have to use their web page which isn't mobile friendly.

Steps to Troubleshoot & Fix Mercantil Móvil Personas Issues

1. Fix Mercantil Móvil Personas Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Mercantil Móvil Personas: Restarting the app will resolve most errors.
  2. Update the Mercantil Móvil Personas App. Here is how:
    1. On Android goto PlayStore » Search for "Mercantil Móvil Personas" » Open Mercantil Móvil Personas » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mercantil Móvil Personas » click "UPDATE".
  3. Clear Mercantil Móvil Personas app cache: Clearing cached data will force your app to retrieve the latest data directly from Mercantil Móvil Personas servers.
    1. On Android, goto Settings » Apps » Select "Mercantil Móvil Personas" » click Storage » click "Clear Cache".
  4. Check Mercantil Móvil Personas app permissions. If any of these permissions required to use your device's features are disenabled, Mercantil Móvil Personas might not work.
  5. Uninstall and reinstall Mercantil Móvil Personas. If nothing else has worked, completely uninstall Mercantil Móvil Personas then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Mercantil Móvil Personas not working

2. Fix Mercantil Móvil Personas Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Mercantil Móvil Personas be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Mercantil Móvil Personas not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Mercantil Móvil Personas may not be able to connect to the Internet when running in the background.

Reported Issues

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