Published by Megogo LLC on Feb 28, 2024

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Why should I report an Issue with MEGOGO: Live TV & movies?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Megogo LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact MEGOGO: Live TV & movies image 1 contact MEGOGO: Live TV & movies image 2

MEGOGO Customer Insights

1. I can't watch with english subtitle as the movie haveI really like the app, but I wish there were more free high rated movies.I like but they take aways russian language, i cancel subscriptions what i have for many yearsThere is no option to watch movies with original (english) audio and no subs.

2. Its a good price for everything too but ive never heard of any of the movies and though tv channels was my main interest im not paying before i check them out.

3. Especially I like having the opportunity to watch movies in original voiceover and being able to see records of TV programs I missed.

4. And i don't get why they don't give end user that option, 'cause when you switch to russian for ex., you can turn on and off the subs.

5. It is annoying when you watching a video and occasionally change the channel or exit full screen.It looks like a great app, but unfortunatly my glasses broke and i only speak english.

6. This is very inconvenient because I want the set-top box to turn on in the morning and the content starts to play.Everything works fine.

7. Sometimes, I switch the channels accidentally when I've just tried do loopback for 10 sec.You should fix the subtitle issue.

8. Automatically play the last played content after waking up from sleep, as YouTube does for example.

9. Russian or other subs turn on by default and you can't turn them off.

10. Of course, I'm not really fond of price, but I just need to suck it👌Megog is missing a very useful feature.

11. Although would love to see more sport channels in TV section.I'm totally fascinated with this App.

Steps to Troubleshoot & Fix MEGOGO Issues

1. Fix MEGOGO Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart MEGOGO: Restarting the app will resolve most errors.
  2. Update the MEGOGO App. Here is how:
    1. On Android goto PlayStore » Search for "MEGOGO" » Open MEGOGO: Live TV & movies » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MEGOGO » click "UPDATE".
  3. Clear MEGOGO: Live TV & movies app cache: Clearing cached data will force your app to retrieve the latest data directly from MEGOGO servers.
    1. On Android, goto Settings » Apps » Select "MEGOGO: Live TV & movies" » click Storage » click "Clear Cache".
  4. Check MEGOGO app permissions. If any of these permissions required to use your device's features are disenabled, MEGOGO might not work.
  5. Uninstall and reinstall MEGOGO. If nothing else has worked, completely uninstall MEGOGO then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MEGOGO not working


2. Fix MEGOGO Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make MEGOGO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MEGOGO not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MEGOGO may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Please, unsubscribe me from MEGOGO.

    — by Paata Gogokhia 7 months ago

  • Hi there,

    I would like to cancel my subscription but can't find the 'Cancel' button.
    My ID is 216947161
    Please assist me with that. I have moved to Poland and don't watch Megogo for now.
    I have a subscription till 30.04.2023. It would also be cool if you could make partial refund uf possible.

    Thanks,
    Best Regards,
    Andrei

    — by Andrei 1 year ago

  • Please cancel my subscription, I didnt attach my phone or my profile to my card and now I cant cancel it myself. My card is LV65UNLA0050017581513.

    — by Megija Pudāne 1 year ago

  • The money was changed , but I didn’t subscribe any service. Please resolve the issue

    — by Svitlana 2 years ago

  • I will cancelled Smart TV Philips 32PES6805
    ID: 887 022 815 after this Period?! I have now Megogo app. my Samsung Phone! I have paid It?

    — by Jarkko Gustafsson 2 years ago

  • Hello,

    Please, cancel my subscribtion. Thank you.

    Igor Fadejev

    — by Igor Fadejev 2 years ago

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