Published by Robi Axiata Ltd on Mar 7, 2024

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Why should I report an Issue with Noor : Islamic App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Robi Axiata Ltd to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Noor : Islamic App image 1 contact Noor : Islamic App image 2

Noor Customer Insights

1. We are student so, I think you should free for students using this app.Very informative and useful Islamic apps.After purchasing premium subscription,App running down slow+don't loading and shows check your network! 1st Ramadan problem.

2. Thank you in advance ❤️Can't login says "User inactive or not found" Resisting the password work but can't login after resettingGreat app! Helped me a lot.

3. Can Anyone helped me.Why does auto azan option not work? I turned it on correctly.Very slow, takes time to load.

4. Why can't you are least let me use the app minimally before requiring sign up? Also, why does it say it has ads? Why ad on quran/Islamic app?? Disgustingly low mentality of the devs.Good App, But i have one problem.

5. Would love to see a dark theme in the future.Worst. Why do I need to sign up for a Quran app? How do we know you're not doing anything creepy with user's phone number? Also, I don't even know what I'm signing up for.

6. UninstalledIt's amazing but here have one problem, it takes pay.

7. There should be a feature to set location manually.

8. So it show faster or slower time than actual.

9. But I have one problem.

10. I living foreign country.How can i used normally.

11. If there already this feature exist.

Steps to Troubleshoot & Fix Noor Issues

1. Fix Noor Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Noor: Restarting the app will resolve most errors.
  2. Update the Noor App. Here is how:
    1. On Android goto PlayStore » Search for "Noor" » Open Noor : Islamic App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Noor » click "UPDATE".
  3. Clear Noor : Islamic App app cache: Clearing cached data will force your app to retrieve the latest data directly from Noor servers.
    1. On Android, goto Settings » Apps » Select "Noor : Islamic App" » click Storage » click "Clear Cache".
  4. Check Noor app permissions. If any of these permissions required to use your device's features are disenabled, Noor might not work.
  5. Uninstall and reinstall Noor. If nothing else has worked, completely uninstall Noor then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Noor not working


2. Fix Noor Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Noor be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Noor not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Noor may not be able to connect to the Internet when running in the background.

Reported Issues