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What users are saying
1. ThanksThe worst, useless and most fraudulent money transfer app I've ever used in my life, first of all they charge you very high fees and promise you currency conversion services, just to decieve people to deposit and after the deposit then everything in the app stops working, you can't withdraw or convert your money, your money will just be stuck in the app, my money has been stuck in the wire pay app this app, and I've been unable to withdraw my money it kept showing transaction failed, please helpRecently, I come to realize the technica issues your app have faced.
2. As for me I'll keep spreading bad publicity on your socials till my problem is solvEh! first experience My bank account was debited but my wirepay was not funded(only showed processing) and the money is kind of much ...after some hours I got it funded.
3. I made a deposit using my debit card, the money was debited from my account, it stayed for two days under processing, and then it failed.
4. Virtual card works without problem, fast transfer to bank account & customers support are effective.
5. My money spent six months in the app, I can neither transfer them no withdraw them to my account.
6. After registering and everything, just to verify my ID is a problem, thats where the isses lies, maybe i better find a better app that is flexible, and i hope Wirepay would fix this errorIt is no surprise that your rating score keeps dwindling by the day.
7. I then contacted their payment gateway Flutterwave, unfortunately, they responded almost immediately, telling me that the funds have been processed, and are under the custody of Wirepay.
8. I have been sending emails to the customer support, yet, no reply, almost a week now.
9. The one time I experienced a delay in my transaction, customer service followed up with me after I reached out and my issue was rectified within 24 hours.
10. I hope the quality of the app raises.I love the user interface, the setup and all benefits in it, but the app is totally useless to me and even a friend of mine who i referred.
11. I created an account with you and got some funds into it only to realise I needed to get verified before I withdraw.
Steps to Troubleshoot & Fix Wirepay Issues
1. Fix Wirepay Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Wirepay: Restarting the app will resolve most errors.
- Update the Wirepay App. Here is how:
- On Android goto PlayStore » Search for "Wirepay" » Open Wirepay » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Wirepay » click "UPDATE".
- Clear Wirepay app cache: Clearing cached data will force your app to retrieve the latest data directly from Wirepay servers.
- On Android, goto Settings » Apps » Select "Wirepay" » click Storage » click "Clear Cache".
- Check Wirepay app permissions. If any of these permissions required to use your device's features are disenabled, Wirepay might not work.
- Uninstall and reinstall Wirepay. If nothing else has worked, completely uninstall Wirepay then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Wirepay not working
2. Fix Wirepay Server issues & Internet Connection
- Check network connection: An unstable Internet will make Wirepay be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Wirepay not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Wirepay may not be able to connect to the Internet when running in the background.
Reported Issues
Good day My account is disabled why and I completed the verification process. And I need the money someone sent to me to that account Please assist me. Account details: Name: Nmesoma Ohaneme Email: alicemike654@redacted Thanks
my account was restricted please remove my account from restriction
My account has been disabled for over one month with no justifiable reasons, knowing you has caused me pains, the owners of the money I deposited in your bank has taken me to court, please open my account. I'm sorry banking with you
Good day My account is disabled why and I completed the verification process. And I need the money someone sent to me to that account Please assist me. Account details: Name: Nmesoma Ohaneme Email: alicemike654@redacted Thanks
Can’t upload my Id card on the Wirepay app to enable me open a usd account
Can’t upload my Id card on the Wirepay app to enable me open a usd account
Pls the card you terminated, there is total amount of $6.09 inside the card but to my surprise i only saw $1.11 added to my account. What's the issue. Pls help me complete the refund, i need the cash for something.
Can I use wirepay to pay for my tuition fee as an International student?
I'm trying to set up an acct with Wirepay and put in the code they gave me. But when I was filling in the form and.it asked for a user name, it keeps telling me error, no matter what I put in. Can you help me set up this acct?
I requested for an exchange of 20,000 naira on the wirepay application to Ghana Cedis. I was credit 210 cedis instead of over 500 cedis. Kindly respond to this and revert the balance.
I made a deposit of 2700 to my wire pay account and trying to make a withdrawal but it is showing me error cannot make a withdrawal that I should complete my verification and I have filled out all form needed but it is still showing me verify pending and I want to make a withdrawal help me solve the issues please.
I deposited some money to my wire pay account, and I haven't received it yet, what could be the problem?
I can't signup for wirepay, when I try signing up from the app it shows error.
My account was closed I don’t know why
Good day , pls my account was deactivated since 17th of last month and I didn't carry out any illegal activates on my account , I only made deposit in which you charge me a fee for it. Pls kindly restore my account as I am available to provide any further information needed. Thanks in anticipation for the quick restoration of my account . This is my mail- iyiolaemma2447@redacted
Good day , pls my account was deactivated since 17th of last month and I didn't carry out any illegal activates on my account , I only made deposit in which you charge me a fee for it. Pls kindly restore my account as I am available to provide any further information needed. Thanks in anticipation for the quick restoration of my account . This is my mail- iyiolaemma2447@redacted Waiting to hear your positive feedback
Am not been able to created an account
Hey Wirepay Support, I, Mr. Macdonald Ebere Of The phone number 08063545556, and the email address macdonaldebere@redacted hereby humbly wish to request why my Wirepay Account has remained closed for months now after several emails written to you by me. Initially, you told me it was the system that closed my account for double credit. Secondly, you said you were running an audit, that when you are through, you will let me know, but it’s now over two months and you are still running the audit?! Please, WIREPAY TEAM, I beg you in the name of God, I deserve to have my account reopened! Because, I have done absolutely no wrong! Thank you in anticipation for the immediate reopening of my noble account. Thank you
Hello Wirepay Support, Please may I know what happened this afternoon that you suddenly deactivated my account without reaching out to me in any way?! You only sent a deactivation alert. Please, what was my offence? I tried funding my account severally until the last attempt that was successful, and I also sought to convert to other currencies, which feature wasn’t available at the time. So I decided to withdraw my money back into my local bank account, and after the successful withdrawal, all of a sudden, you blocked my account for “nefarious activities”! In what sense please?! Explain to me. And you never opened a channel of communication to justify your actions! I had to go online searching for hours on how to reach your support. Please, reopen my account, I have done nothing wrong. Thank you
My account wachirajnyaga@redacted was blocked since last year..and I've been trying to contact you...how do I get my account back
I was double credited of 628,650 and I don't make attempt of withdrawing other than my fund and now you have debit your money back and even debit my capital in your application and to crown it all you deactivate my account that has more than 150,000 In it, please for what am I facing all this.please kindly refund back my 628,650 that u debited and activate back my account.
Transaction Reference - wp_ecbc2f8bd7c98e30d44ce03abb8d293d My payment was stucked under processing since almost 72hrs.... what are you doing about it? The funds that's not stucked hasn't been withdrawable since the past 24hrs.
I have an issue with Transaction Reference - wp_ecbc2f8bd7c98e30d44ce03abb8d293d My payment was stucked under processing since almost 72hrs.... what are you doing about it? The funds that's not stucked hasn't been withdrawable since the past 24hrs
My account was disabled after so many attempt to send my money
I have made a transaction on Wednesdays i.e 16 march it was successful in my wirepay account, but the money hasn't reflect into Marchant account
My name is Abubakar UMAR Abubakar. Here is my complaint about a problem I encountered with your app Wirepay.I made a transaction of1047.97 with 35ghs as a charges total of 1443 ghs, the transaction makes as successful on the app and they even send me a confirmation email of the successful transaction but the Marchant didn't receive anything I was trying to reach they customer care but they didn't response to any of my message please help me to get my money back if the transaction is not truly successful but if it's successful help me with transaction ID not transaction reference because the Marchant told me that he can only track his money with transaction ID not transaction reference as the wirepay are only providing us with the transaction reference. Reach me on haleephaumar@redacted. Best Regards.Sent via Appcontacter.com - Collect feedback from
I made a transaction of 704ghs with 17ghs as a charges total of 721 ghs, the transaction makes as successful on the app and they even send me a confirmation email of the successful transaction but the Marchant didn't receive anything I was trying to reach they customer care but they didn't response to any of my message please help me to get my money back if the transaction is not truly successful but if it's successful help me with transaction ID not transaction reference because the Marchant told me that he can only track his money with transaction ID not transaction reference as the wirepay are only providing us with the transaction reference
I made a deposit since yesterday morning but am yet to transfer money from my account. Each time it keeps saying transfer not available. I even try converting the money back to naira but getting error message. I need my money back
I have a processing transaction which I want to cancel.
Please you ask me to send my document i use for verification have don that .Please help me opean back my account i beg you my gmail i use is plutoranpluto@redacted
Account
Please this is so bad of you . I created an acount with you people have been looking for good ways to start trading .so i made my first transfer and you guys just block my account and am fully verified pleas i beg you that is my salary this is the email number plutoranpluto@redacted
I find it difficult to account
The funds I transferred is yet to show up in my WirePay account. I'll send a screenshot of the transfer that I made.
I can't verify my account because I have reached verification limit, so I want to delete it so I can go over the process again.
I made a bank transfer to my WirePay Naira account yesterday,and I'm still yet to receive the money in my WirePay Naira account. I need this problem to be solved as quickly as possible. My transfered funds should either reflect on my WirePay Naira account or you issue me an immediate refund.
A transaction was made from my account without my consent it was sent to account named $sebastian This is the proof below. Please and please check this account and my money back.
I made a transaction since 31 december but still pending,/ processing can you please confirm it.and make it successful Issue with Transaction Reference - wp_a627acb59e3c0fceb69e5cd8c781d8a9 | My wiretag is - $daddy6990
I have exceeded my verification limit and I have funds in my account. Please, I need help. Thank you.
I successfully funded my wallet with 1770 GHs using debit card and my bank was debited , but the transaction says failed on the wirepay app and I haven’t received my funds The transaction reference is wp_22dff83e436367d9d9155891f81879a6
I have being trying to transfer to another wirepay user but it continuously failing .please rectify your issue
I've been trying to withdraw from my Nigerian wallet to my bank account since yesterday but it keeps failing. Please, kindly help rectify this issue because I really want to make use of the money. Thank you, I look forward to your kind assistance.
Have a nice Sunday. Wirepay has held my money for almost 5 months can you give me the reason?
Please I need receipt for transportation i did yesterday
How many hours will it for transportations to proceed
I transferred money more than three hours ago the transaction has not yet been able To complete. please help me out with a solution.
I am unable to withdraw my money to my bank account for more than one week now, that is frustrating.
Please my wirepay account is blocked please and I can't login anymore more I've $1500 in it please help me After funding my wallet with another card which contains different name on the card since then i can't login to my account anymore i really need your please 😥😥😥 Email of account..omondialfred1995@redacted Username.. $depay Full name.. Alfred omondi okuta
Please my account have been blocked and i can't login to my account any more please help me I've funds in it
Can I credit my neteller account with wirepay virtual card?
Am try to register and your app is not responding
Hello my problem was that I have account with wirepay and I wanted to log into my account it telling me that something like handshaking clients
