Published by Meitu (China) Limited on Nov 6, 2023

Report an issue with AirBrush.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly


Why should I report an Issue with AirBrush - AI Photo Editor?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Meitu (China) Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact AirBrush - AI Photo Editor image 1 contact AirBrush - AI Photo Editor image 2

AirBrush Customer Insights

1. There are a few features I wish were included (like being able to save and upload to the stamp feature, tweak positioning & angles of filters and decorative elements.Update- reported an issue and still no solution! Get it together! 😡 Why do I have to restore my purchase every time I open the app? It takes way too long and I'm about to unsubscribe - takes up too much battery.

2. This is the first app of this kind I've really been compelled to want to purchase.I've only been using it for about a week so I haven't used all the features yet, but from my experience so far it's a pretty cool app! And useful too! I have to take a lot of modeled product photography for my Etsy shop.

3. The features are great but the bugs are not.Overall fine... iris feature doesn't seem do anything.

4. The acne feature works very well, the auto feature for blur is fantastic, a wonderful variety of subtle filters.

5. I love the filters it has, but it's just too much for my product photos.Half of the options on the app need a subscription to use.

6. It has many preset filters, but I love how you can customize just what you want to and how much: from barely improved to perfection.

7. Perspective is useful but after use, it would be nice to have a minimize? feature to regain original profile size.

8. It has the ability to let you very specifically choose what features you want to adjust and also how you want to adjust them.

9. About a year ago they put the resize features behind a pay wall, which sucks, but hey, that's capitalism.

10. I got it to erase unwanted reflections and background objects (which it does quite seamlessly, if you put in a bit of effort to experiment with it), but you can also do a variety of other retouches and enhancements.

11. Perhaps the resize feature could match the photo framing to compensate.

Steps to Troubleshoot & Fix AirBrush Issues

1. Fix AirBrush Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart AirBrush: Restarting the app will resolve most errors.
  2. Update the AirBrush App. Here is how:
    1. On Android goto PlayStore » Search for "AirBrush" » Open AirBrush - AI Photo Editor » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AirBrush » click "UPDATE".
  3. Clear AirBrush - AI Photo Editor app cache: Clearing cached data will force your app to retrieve the latest data directly from AirBrush servers.
    1. On Android, goto Settings » Apps » Select "AirBrush - AI Photo Editor" » click Storage » click "Clear Cache".
  4. Check AirBrush app permissions. If any of these permissions required to use your device's features are disenabled, AirBrush might not work.
  5. Uninstall and reinstall AirBrush. If nothing else has worked, completely uninstall AirBrush then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing AirBrush not working


2. Fix AirBrush Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make AirBrush be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to AirBrush not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, AirBrush may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I’m a loyal customer ok. Been with you guys and I’m subscribed and it’s not letting my save my stuff. Keep asking me do I want a free trial and for what? Don’t need it

    — by Dominique Neal 1 week ago

  • I am unable to figure out my login for my account that has a subscription. I have tried email, fb, google and phone number

    — by Tiffany Duncan 1 week ago

  • Hi, I pay for airbrush premium, it was renewed on December 4th 2023 as part of 12 month subscription. It was taken by Apple Pay automatically. Now when I try to edit photos I’m told I cannot save until I upgrade to premium????? I’ve already paid for it…..sort it out please asap!!!

    — by Vanessa loughnane Loughnane 1 week ago

  • Hi,
    I accidentally purchased the yearly subscription for £41.99 but I didn’t mean to purchase that one. Please can I cancel and get a refund as I need that money back I did not want to spend that right now on this app, it’s really left me short.

    I’d really appreciate some assistance.

    Many thanks,

    Yelena

    — by Yelena Day 1 week ago

  • App is not restoring previous subscriptions! All premium services are purchased blocked

    — by Luis Reynoso 1 week ago

  • I can't use any of my premium features because it keeps saying I don't have an account. I have restored my purchase multiple times today without success.

    — by Kristy 2 weeks ago

  • I signed up for a free 7 day trial and was immediately charged for the year. When I requested a refund from Apple, it’s states it’s not eligible for a refund. I do not want this service for a year. Please advise.

    — by Kristy Deezik 3 weeks ago

  • I need a response as to why I cannot restore my subscription!!! I will contact Apple to complain and if I do not get anywhere with that I will contact my attorney general to file a complaint. I do not expect to pay for an app that will not work on my phone. I have tried clearing my history/cache as well as deleting my app and reinstalling. Still NOTHING!!! FURTHERMORE I have two paid accounts! I should only have one.
    Kelly Folden
    Apple ID is kellyfolden@redacted

    — by Kelly Folden 1 month ago

  • I paid for one year subscription but i cannot access the air brush anymore. I use my icloud account . annecohen1536@redacted
    Ny expiration for my subscription is october 2024.. can you please help thanks

    — by Maria Anna Lee 1 month ago

  • I have not been able to use AirBrush for almost a month or more. I have refreshed the app. I have not deleted it and reloaded it though maybe I should do that. I open it and it says “welcome to AirBrush” fine tune your photo, etc. And it’s pretty much frozen there.

    — by Debbie Haight 2 months ago

  • Since the upgrade the app won’t load. Also I have been charged twice for the same annual subscription

    — by Laura Doyle 2 months ago

  • Hi, i keep getting an error code when im adding a new bank card to my account. Please could this be resolved asap? Thanks

    — by sammi kirwan 3 months ago

  • Hello it seems that I may have two subscriptions going on, I have one that was taken out of my account for $42 in April and then another $12 today. These both where 1 year subscription according to the receipt sent to my Google account.

    — by Ashley Norman 3 months ago

  • You took 1 years subscription from my bank without concent. I did not sign up to airbrush app and deleted it from my phone immediately once it went on by mistake by my grandchildren please pay me back this money as my bank is now in arrears

    — by Alicia McCloskey 4 months ago

  • I paid for my subscription for a year in august and the app is telling me that I need to pay again To use it

    Please can you help me with this issue

    Thank you

    — by Jennifer O’Connor 4 months ago

  • i have emailed you twice now about a pending subscription that i do not want. i was told it was out of your control but apple said they can’t do anything about it and you can. the subscription was advertised to me as a free trial but it is now trying to charge me $70. i do not want this subscription and i cannot afford it. i subscribed with the email hollychimenti@redacted but now my account has been locked and i cannot mail with that email anymore or make any purchases that i actually need. please fix this as soon as possible as it isn’t my fault

    — by Holly Chimenti 4 months ago

  • Please cancel my subscription.

    — by Don Kutch 1 year ago

  • I did not receive the free trial for AirBrush. Apple billed it the day I tried the "free trial" that was promised.

    — by Jana Katryn D. Cabello 1 year ago

  • Airbrush filter and makeup is not loading due to network issues

    — by Rajshree Senapati 1 year ago

  • I have sent a message already 2 days ago. I signed up for your 7 day free trial and it has straight away taken £30.99 out of my account. I didn’t not agree to this money leaving my account as I clearly signed up to the free trial for 7 days. I am a full time student and that is very valuable money that I desperately need back. I do not even use the app often so this is very frustrating. Please get back to me as soon as possible, thank you.

    — by Grace Anderson 1 year ago

  • Why did it say that it is 2,8 dollars a month, and I expected that to be taken from my account, but it took for a full year 25 dollars? That is not okay. You can’t advertise 2,8 and charge the whole year

    — by Ana Jakovljević 1 year ago

  • I sent a refund request and the status says “refunded” i want to know the refund timeframe.

    — by Alli Santiano 1 year ago

  • I purchased my prescription a few days ago it was working fine now it's not working

    — by Arizona U Stafford 1 year ago

  • I used the 7 day free trail it took the money out of my bank after I cancelled and now it is trying to take the money for the second time can you tell me what is happening

    — by Ellie 1 year ago

  • Hi, I cancelled my subscription a while ago but got an email saying my subscription will begin on March 6th. I signed up using email steercaitlin95@redacted. I’d like to make sure I have unsubscribed.

    — by Caitlin 2 years ago

  • Hello, I have just canceled my subscription and have had a payment taken out of my account following the 7 day trial. I have not canceled in time and was hoping for a refund of the $51 as I’ve now cancelled
    Thanks
    Ezra

    — by Ezra Eldridge 2 years ago

  • Can you please cancel my subscription immediately.

    — by Rachel Parson 2 years ago

  • I need to make sure my subscription is canceled and i wont pay yearly feed

    — by Meary 2 years ago

  • Hi, you have took 30.99 off me last month which I didn’t want to pay!! I want my money back. I wanted a free trial. I didn’t want a years worth of airbrush when I don’t even use the app!! It is not worth that money in my opinion and I want w refund, it has only been a month since purchase which I didn’t even sign up for!! When it is supposed to last a year. So I want my £30.99 back now!

    — by Xxanna.mellxx 2 years ago

  • Hi ok so it said I had a 7 day free trial then right when I hit submit to say yes I will try it it charged my card and that is not ok.

    — by Katlyn 2 years ago

  • Bonjour
    Je me permet de prendre contact avec vous afin de vous signaler que l'application m'a prélevé 2 fois ce mois, le 6 février 2021 d'un montant de 20.99 et le 7 février 2021 d'un montant de 21.99. J'aurais voulu savoir comment cela se fesai et souhaité avoir 1 remboursement s'il vous plaît. Cordialement

    — by EMILIE RICQ 3 years ago

  • I already bought the annual subscription in May 2020.
    Suddenly, I wasn't able anymore to use the Premium Functions.
    To use them I had to buy the annual subscription again.
    I demand a repayment.

    Thank you in advance,
    Selma Mackic

    — by Selma 3 years ago