Published by Macy's Inc on Feb 29, 2024

Report an issue with Macy's.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Macy's?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Macy's Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Macy's image 1 contact Macy's image 2

About Macy's

1. Plus, check prices, stay organized with Lists & create a style board with fave looks to share with friends for real-time feedback. - Enable notifications for early access to new collections & exclusive deals. - See furniture in your space virtually before you buy. - Take our Style Inspo quiz to get daily fashion recs in your Style Feed. -See your current orders & rewards balance right when you open the app. -Quickly find your unique order bar code & store pickup details. - Scan bar codes to check prices, read reviews and see more colors & sizes—even order online! - With Macy’s maps, tell us what you’re looking for & we’ll tell you where to go. - Easily check your Macy’s Card account balance. - Track your progress toward the next loyalty status & more! - Find all your Macy’s offers, all in one place.

2. Don’t forget to manage your Star Rewards account on the go so you can take advantage of special offers, in-store savings, and more!

3. Whether you’re shopping styles for him, her, kids or your home, use the Macy’s app to shop our entire site—anytime, anywhere.

4. The latest version of the Macy’s app is better than ever!

5. Use them online & in store. - Check out faster with the best offer, every time. - Collect your faves in one place. Just tap “Add to List. ” You can create a List for every occasion! - Get alerts whenever the price drops on one of your items. - Make a style board for any occasion, share it with friends & get their feedback.

Macy's Customer Insights

1. If you find an item and view it, you'll have to start over completely when you go back to the search.So far so Good..... Only one EXTREMELY FRUSTRATING Issue thus far -- when playing your Product Video your System does not allow you to go back to previous Page or back out of the Video Screen once it's done Playing.

2. Every time I try to do anything with my Macy's credit card within the app, it prompts me to log back in over and over and just takes me back to the main screen when I back out.

3. Samsung S22+Shopping seems to be okay on the app, but managing your credit card is the worst! It never loads my statements or payment activity.

4. You would think a brick and mortar would be trying to get every sale they can, but this app does the opposite.CAUTION! Be careful if making a payment on your due date! I just logged in to make a payment and the default date now pops up for the next day.

5. This is definitely not the quality I expected from Macy's.How can this app suck this bad in 2023? Can't access statements, can't see recent transactions, continuous Prompts to log in even when logged in.

6. (Click name of the month) Shady way to trick late fees out of customers! And if someone has a deferred interest purchase they could get charged for back interest if their payment is late!This app is always giving me issues.

7. And, if after looking at an item & I hit the back button it doesn't take me to the last screen, it takes me clear back to the beginning & I have to reset my preferences.

8. Not once, have I EVER been able to make a credit card payment using the app.

9. Macy's clearly doesn't care enough to have developers fix these things.OK, 1 year later & I find no improvements.

10. Once you click on the date, you get a pop up message about payment dates, but it isn't clear where tap to open the calendar.

11. I've updated the app and still can't load anything or login.I've had the Macy's app for almost three [3] years.

Steps to Troubleshoot & Fix Macy's Issues

1. Fix Macy's Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Macy's: Restarting the app will resolve most errors.
  2. Update the Macy's App. Here is how:
    1. On Android goto PlayStore » Search for "Macy's" » Open Macy's » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Macy's » click "UPDATE".
  3. Clear Macy's app cache: Clearing cached data will force your app to retrieve the latest data directly from Macy's servers.
    1. On Android, goto Settings » Apps » Select "Macy's" » click Storage » click "Clear Cache".
  4. Check Macy's app permissions. If any of these permissions required to use your device's features are disenabled, Macy's might not work.
  5. Uninstall and reinstall Macy's. If nothing else has worked, completely uninstall Macy's then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Macy's not working


2. Fix Macy's Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Macy's be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Macy's not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Macy's may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I want my macys account deleted

    — by Karthik Nandakumar 1 year ago