Published by L.POINT on Mar 27, 2024

Report an issue with L.POINT with L.PAY.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with L.POINT with L.PAY?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of L.POINT to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact L.POINT with L.PAY image 1 contact L.POINT with L.PAY image 2

About L.POINT with L.PAY

1. 간편한 결제와 포인트 혜택을 하나의 앱으로 이용하실 수 있어요! - 매일매일 다양한 미션을 참여하고 엘포인트를 적립 받을 수 있어요. - 40여만 개의 사용처에서 제공하는 다양한 혜택 정보를 한눈에 확인하실 수 있어요. - 내게 꼭 맞는 맞춤 쇼핑, 엘포인트로 쇼핑하세요. - 적립과 결제를 한 번에 이용하실 수 있어요. 엘포인트는 롯데ON, 롯데백화점, 롯데마트, 롯데슈퍼, 롯데하이마트, 롯데면세점, 롯데홈쇼핑, 세븐일레븐 등 롯데그룹 그리고 전국 온/오프라인의 40여만 개의 사용처에서 적립/사용이 가능해요. 사용 가능한 사용처는 [메뉴 > 사용처]에서 확인하실 수 있어요. 정보통신망법 제22조의 2(접근 권한에 대한 동의)에 의거하여 서비스에 꼭 필요한 항목만 접근하고 있으며, 그 내용은 아래와 같습니다. (선택) 카메라 : L. (선택) 다른 앱 위에 그리기 : L. ※ 선택적 접근 권한은 허용하지 않으셔도 해당 기능을 제외하고 서비스 이용이 가능합니다. ※ 안전하고 원활한 서비스 이용을 위해 항상 최신 버전 사용을 권장 드립니다. ※ 궁금하신 내용은 언제든 고객센터 1899-8900으로 연락 주세요.

L.POINT with L.PAY Customer Insights

1. 정말 롯데스럽다.허접. Go figure.I rated 2-star and asked "Did it fix Goldoson malicious code?" => got a reply that avoid my questions about their security problem => I edited the review to rate 1-star.As a foreign guest at the Signiel at Lotte World Tower, I was advised to sign up for L.Point. After two days of trying to sign up including calling and waiting over 30 mins and visiting the 11th floor of Lotte dept store, still no success.

2. If you don't have a Korean mobile number, they don't seem to value you as a customer.I called with a Korean coteacher and we sorted out all the problems.

3. I verified my identity with my phone number associated with my naver account.

4. It's better to sign up through the Korean site not foreigner page if you have a name with three parts.

5. At which point it asks me to verify my id with my phone # AGAIN! It stopped moving forward at that point.

6. I opted to login with my Naver account.

7. It didn't recognize my number and name.

8. Huh? Then why do you give me an option to log in with Naver? After setting up an id and pswd.

9. It asks me to login.

10. It was very long and difficult but the Lpoint representative was so professional and amazing.

11. But then it asks me to set up an ID and a password.

Steps to Troubleshoot & Fix L.POINT with L.PAY Issues

1. Fix L.POINT with L.PAY Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart L.POINT with L.PAY: Restarting the app will resolve most errors.
  2. Update the L.POINT with L.PAY App. Here is how:
    1. On Android goto PlayStore » Search for "L.POINT with L.PAY" » Open L.POINT with L.PAY » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for L.POINT with L.PAY » click "UPDATE".
  3. Clear L.POINT with L.PAY app cache: Clearing cached data will force your app to retrieve the latest data directly from L.POINT with L.PAY servers.
    1. On Android, goto Settings » Apps » Select "L.POINT with L.PAY" » click Storage » click "Clear Cache".
  4. Check L.POINT with L.PAY app permissions. If any of these permissions required to use your device's features are disenabled, L.POINT with L.PAY might not work.
  5. Uninstall and reinstall L.POINT with L.PAY. If nothing else has worked, completely uninstall L.POINT with L.PAY then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing L.POINT with L.PAY not working


2. Fix L.POINT with L.PAY Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make L.POINT with L.PAY be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to L.POINT with L.PAY not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, L.POINT with L.PAY may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I have to delete the lpoint account. I have to leave for a while

    — by Bonga gerlie 1 year ago

  • I have to leave for a while becuase i cannot log in

    — by Bonga gerlie 1 year ago